Pros
Training support from individual team leaders was genuinely strong, with clear effort to help new hires succeed and ramp up quickly Onboarding and early-stage coaching were structured and helpful in building confidence Team members and trainers were generally supportive and willing to assist when needed Exposure to high-volume customer interaction helped build real-world communication and sales skills
Cons
Team sizes appear too large for effective one-on-one management and coaching, which limits ongoing support after onboarding Compensation is at minimum wage, with meaningful earnings dependent entirely on hitting sales quotas and targets Some managerial oversight challenges, including language barriers in French-speaking teams where coaching and auditing support is not always aligned linguistically Limited upward feedback loop for agents to raise operational concerns or process improvements