Pros
Very friendly co-workers Operating system (Kraken) is very easy to use and greatly increases working efficiency Easy to find help when needed Everyone works together Great training programs to get you up to speed Flexible working, no tight scheduling over the day, you are trusted to get done what you need to in the day Can work from home if needed Anyone in the company is easy to reach, even to managers and directors Use of slack (communications program) means you can reach anyone at any time Job progression Share scheme Free drinks on Friday Valuable learning* You are trained to be able to look after a customer from start to finish, not just one 'section' of a customer journey. You are given time to explore other things, like coding etc. if you have an interest in it
Cons
Aside from the occasional angry customer you have to deal with (like any other customer service role), there is not one downside I can think of.