10 June 2019
Off the Grid Response
6yThank you so much for taking the time to write about your experience working at Off the Grid. I’m sorry that we didn’t do a better job of caring for you as an employee while you were with the company. While you mention the benefits of the working hours with our culinary program, the fact that you describe management as being unavailable is deeply troubling to me. While we’ve recently hired many strong managers to help address gaps in accountability like the ones you describe, we also understand that we’re rapidly growing and we’ll need to keep improving. As a result, we want to give each employee the opportunity to communicate concerns they see regularly to our Employee Experience team and Executive leadership. This is the reason why we’ve initiated quarterly town halls and engagement surveys to quickly tackle emerging problems and report progress directly to employees. Thank you for the 3 years you spent at OTG caring for our guests and communities by making delicious food. I’d be happy to continue the conversation and learn more about your experience if you email me at matt@offthegrid.com.