Orange Lake Resorts - Telephone Sales (Tour Appointment Setter) | Glassdoor.com.au
  1. "Telephone Sales (Tour Appointment Setter)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - TELESALES Representative in Orange Lake, FL
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Orange Lake Resorts full-time for more than a year

    Pros

    Relatively short work day, resort atmosphere, decent medical benefits & hotel discount benefits.

    Cons

    Quotas are changed at will (changed 3 x in one year), Pay schedule was changed 2 x in 18 months to decrease earnings. Poor oversight from upper management to lower and middle management. Office is very political, not merit based as was promised during training. Only the chosen will have opportunity to earn.

    Advice to Management

    Upper management , look closely at middle and lower management's handling of the dialer system, the distribution of warmer leads, the allowance of favored reps tours booked that are not "allowed" according to company tour guidelines. Anyone can look like a rockstar if they don't have the same rules to adhere to as the rest.

    Orange Lake Resorts2018-04-09
  1. "Great potential but inconsistency in policy follow thru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Regional Human Resources Manager 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Orange Lake Resorts full-time for more than 3 years

    Pros

    Great company with impressive history and foundation. Money is comparable for market, benefits are great.

    Cons

    Corporate doesn't have a strong understanding of the sites challenges but tries to make changes across the board to all. One solution doesn't fit for all. They state they encourage open feedback but when you do, VP level state you are negative rather than positive. The need for sales to be successful overpowers or becomes more important than the decisions of what is ethical and legal. Policies, practices and procedures...

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    Advice to Management

    Practice what you preach...money making or sales numbers should not be more important than ethics and consistency in implementing legal decisions and practices.

    Orange Lake Resorts2019-08-01
  2. "Orange lake resorts"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Collector I in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Orange Lake Resorts full-time for more than 3 years

    Pros

    Able to work from home Good pay Pto hours

    Cons

    Management Organization is bad Micro management No help from most managers

    Advice to Management

    Needs to communicate better and assist employees in a better way

    Orange Lake Resorts2019-07-04

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