Behind the brand - Retail Sales Associate RIXO Employee Review

1.0
13 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Fantastic name & brand to have on your CV Meet very talented individuals within the industry Good discount . Full insight into workings of brand due to start up nature. Fun and exciting opportunities through work.

Cons

Can’t actually use discount due to ridiculous ban list - banning employees from buying anything new or popular. Passive aggressive work environment - no one is happy or relaxed due to pressure from senior management. Staff are often reprimanded in public for any wrong doings/failings/mistakes. As a result of this there is an attitude of blame game out of fear for ones own job - people are always looking for others to blame rather than take responsibility for actions. Expectation to work overtime with no show of appreciation or remuneration. Claims to welcome employees and care about career progression however there is no clear path for career progression or goal setting. Pay is far below industry standard & often below London living wage. Expectation to be able to contact each other at ALL hours of the day or evening and while on annual leave for no reason. Discrimination across team - told employees a company wide pay freeze was in place while giving other mostly senior members a significant pay increase. As a result staff turn over is very high and loyalty to the company is not rewarded, rather the longer you have been there the worse you are treated. Instagram is not an accurate reflection of the brand - not inclusive or diverse in any way nor do they care about being so.

Explore other reviews about RIXO

2.0
17 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

nice team good benefits like private health care good staff discount founders are nice

Cons

Team at RIXO were great but they pay terribly. For the work that everyone does and puts into the brand, they really don't pay their staff enough which is a shame because it is a nice brand to work for and the team is great. The overtime hours are absurd and you are expected to work overtime and it's 'company culture' to work so many hours but not get paid for it/take it back. Would warn others to consider this.... All in all, the company is under-staffed, employees are over-worked and under-paid.

1.0
16 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Absolutely none I can think of………..

Cons

Worst place to work in all my life, they undervalue hard working loyal employees. No appreciation but speaking to current employees it’s even worse right now. Promoting people with no background, the team structure is so messy. they have their favourites they pick for wider opportunities, awards etc. So happy to have left. I agree with the previous, if you’re not certain people from the Kings road store, or have connections there don’t apply for the roles!

2
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