Pros
A really nice bunch at people, trying to do their best under impossible circumstances.
Cons
Regus is a company that constantly feels like it's on the verge of bankruptcy. There's no investment in people, infrastructure, or technology. The working environment is in a constant state of instability, where random redundancies are common place. Every six months one of the management team will reassure staff there'll be no more redundancies and that the organization is going to change and become a better place to work. Nothing changes, and more people are made redundant. Personally, I heard this exact same speech at least 5 times. The staff that remain are treated with such little respect they've become demoralized and apathetic. Most staff seem to break into two camps, those with no ambition (or at least, have had the ambition knocked out of them), and those who want to leave. Upper management doesn't have a clue, for example the CCO, Gareth Haver, thought it a revelation when they made a connection between the way they treat their customers, and their retention rate. Pity they can't make the same connection between the way they treat their staff and staff morale. However, even knowing this made no difference as Regus only cares about how much they can charge and how poor a service they can provide. Every year investment is reduced to the point where technology is now so out of date its near impossible to maintain, which is odd given the millions they've wasted on overly complicated, ill thought out, projects that were doomed to failure before they started. If you didn't know better, you would think upper management were deliberately trying to run the company into the ground. In the end you realize they really are just clueless. I feel sorry for the customers who receive price hikes that are down to Regus trying to recoup its loses due to the failings of upper management and Mark Dixon. Speaking of which, what can you say about CEO Mark Dixon? This is a guy that has the nerve to publish articles on how to treat your staff with respect, then enforces policies that treats them with contempt. Maybe some people fall for this, but really it just shows the hypocrisy of the man. A member of staff once referred to him as toxic, and that permeates throughout the entire organization, with negativity underlying every conversation. This is not conducive to an environment of innovation, just an environment in decay and getting worse. At one-point staff dared to ask for training so they could do their jobs, and serve customers, better. Dixon sent an email to all staff basically saying ... you told us that we needed to do more training, we listened, and brought a Chateau in Luxembourg for 'leadership' meetings. Nice, so the lap dogs, sorry 'leaders', lord it up and the real workers get nothing, again. This guy is so out of touch it's hard to know if he's in his right mind. Regus is simply a nasty company.