Where career goals come to die - Cloud Product Support Engineer SAP Employee Review

1.0
5 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Flexible Working Hours Friendly Colleagues Good Work/Life Balance Great Benefits

Cons

- Non-competitive salary compared to similar companies - Pitiful yearly salary increases - Poor Topdown Management structure - Outdated and inefficient team structures, and a management with no interest in listening to ideas to change this - Unrealistic KPIs and SLAs to appease client demands without implementing any kind of work structure to allow employees to achieve them - Depending on your team, you may have twice the workload but will still be expected to meet the same KPIs. Further still, when you are unable to meet these KPIs, in your yearly review you will be punished for not reaching the same KPIs as someone on another team with half your workload - SAP has absolutely zero interest in helping you to advance your career, you are a cog in their wheel. If you push for progression, you will be asked to take part in extra tasks which may be completely irrelevant to your ambitions, rather than SAP providing you access to it's gigantic Learning platform for you to gain experience in what you want to do - Massive Employee turnover due to all of the above and SAP's unwillingness to do anything about it creates a cycle of talent leaving, new talent being brought in, becoming frustrated and leaving - SAP treatment of it's employees during Covid 19 was shambolic

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SAP Response
5y
Thank you. We will forward your feedback to HR.

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5.0
7 June 2026
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Pros

Great company when I joined 21 years ago, and awesome management.

Cons

After moving to the West region and after having two great managers, it went downhill. All the management in West only cares about individuals who are yes folks.

4.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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