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      Support Technican - Technical Support Sage Employee Review

      1.0
      6 Jan 2019
      Technical support
      Recommend
      CEO approval
      Business outlook

      Pros

      Hard to find any atm

      Cons

      The customer services side of Sage has plummeted to new lows due to cost cutting. Be prepared for 1 hour telephone queues with customers justifiably angry. The customers then vent on surveys which then goes against your performance. They then expect you to generate sales with said angry customers. Management just seem to be oblivious to the issues or don't care. The final nail in the coffin was the pitiful bonus and pay rise received this year, despite Sage making hundreds of millions. Yeah thanks for nothing. This company cares about shareholders pockets and that is all. Not staff not customers just shareholders.

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      5.0
      5 June 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      3.0
      15 Apr 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      -Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

      Cons

      -Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

      4
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      Sage Response
      1mo
      Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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