great company but horrible leadership in certain stores - Anonymous employee Sephora Employee Review

3.0
15 Dec 2010
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Gratis Bonus Benefits (for some part timers) Some stores that have fun and genuinely friendly managers are great to work in

Cons

Work hours - If you kiss up to your boss you get the hours you want to work, if not they tell you that the computer generates the schedule and that they need you to work those hours and nothing can be done. Management - most of the leadership team are brought in from other companies and lack knowledge of products and are basically useless to help clients on the sales floor. When a situation comes up, they seem to really listen to you but will not do anything about it. Favoritism - be the managers eyes and ears (SNITCH) to the store and you can have a chance to move up within the company. Communication - lack of communication to entire team about upcoming news, policy changes and proper ways to handle proper cash register situations.

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5.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

Support, Benefits, Growth, Community, & Skillfulness

Cons

Pay, Customers, Hours, Uniforms, & Management at times

3.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Loved learning more about products and working with most of the other team members. Helping people find products that worked for them was really fun.

Cons

Managers are WEIRD. They play favorites and will talk about it while you are standing right there. Practically make you beg for hours. If you are anything other than the current viral makeup style look, you will get less opportunities. Leadership acts like mean high school girls. Working here took away a lot of my passion for the beauty industry for a long time. Also, when it comes to gratis - why are you letting certain managers walk out with 4 bags of things that they have hand picked? Then leaving whatever they discarded to be handed out??? Constantly had missing gratis from my bag because of managers going through the products they wanted. Scheduling is not flexible or even makes sense. Whoever they like gets better shifts. Would constantly have extra shifts added with no notice until an hour before the shift. Or shifts taken away because a favorite wanted them.

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