Pros
The job is easy? That's about it these days.
Cons
Checks are consistently late these days, every change (which are constant) is to cut costs and save the company money, management making sure to point out that the company isn't going under. Look, this company is a sinking ship at this point. They don't care about the employees, they don't care about the companies they do support for, they don't care about anything except the bottom line. Every change they have made in the last 6-8 months is to save money, and apparently it isn't working. Don't waste your time applying, you'll most likely be underpaid, given little to no help, and then told you aren't doing good enough. To say this company has gone downhill in recent years is an understatement. Management apparently does not understand that they should keep employees they have happy and instead just cycle through them as quickly as they can. This leads to inexperienced people answer calls, which leads to angry customers and bad support. Morale is at an all time low, people walk out mid shift basically every day. Don't waste your time: Find a job elsewhere.