This job is everything I ever wanted - Anonymous employee ServiceTitan Employee Review

5.0
14 Nov 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-You are in charge of your work and schedule. As long as you deliver the results and are actively engaging in the companies goals leadership will recognize your value. No one will be looking over your shoulder making you feel uncomfortable with your work methods. -The team is awesome. You will feel like one of the pack in no time. Everyone is eager to share their knowledge and help you get on your feet. -I don't know about everyone else but free food is awesome and the benefits are top notch even compared to my previous employer who is a well know for treating their employees with lavish benefits (Even part-time). -Leadership is working HARD. They are open to feedback and are aware of the strengths and opportunities that the company has. -The work you do is important. There is no role that does not form a crucial part of the companies success. As long as you like to challenge yourself and own your learning you will love coming to work.

Cons

-We are growing FAST and yes there are growing pains. One day you will think you are starting to get comfortable with a certain workflow and the next day this way of doing things could be scraped (Usually for the best) so be ready to roll with the punches. -If you do not do well under the pressure of figuring things out on your own you may feel overwhelmed. But if you welcome challenges that ultimately lead to the development of skills you may not have even known you had then this could potentially be a pro and not a con. -If you want to sit at a desk, walk in at 9am leave at 5pm and expect to stroll through your time working at this company you will not be happy here.

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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