Bittersweet experience - Anonymous employee ServiceTitan Employee Review

3.0
16 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary Benefits Manager Role was amazing

Cons

The role itself was engaging and well-structured, and I appreciated the opportunities it offered early on. However, as time passed, a pattern of behavior from certain team members created a difficult atmosphere. These behaviors weren’t always loud or visible, but they had a real impact — from overly critical reactions to minor errors to a sense of selective accountability, where not everyone was treated equally. There were moments where the pressure extended beyond work hours, with messages or expectations surfacing before shifts even began. It became clear that navigating the team dynamic required walking on eggshells, especially when it came to how some individuals handled communication and mistakes. What stood out most was that the same treatment wasn’t new — I later realized that others before me had experienced similar interactions. This wasn’t about the job itself, or the company culture as a whole. In fact, my direct leadership was supportive, and I never wanted to escalate things or create conflict. But when the same tension follows different people out the door, it may be time to look closer at where it’s really coming from. I chose to step away quietly, and I genuinely hope the team environment becomes as strong as the company behind it

Explore other reviews about ServiceTitan

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
17 May 2026
Recommend
CEO approval
Business outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

4
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