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      SproutIT reviews

      Toxic environment//Sinking ship - Service Desk Analyst SproutIT Employee Review

      1.0
      23 Mar 2020
      Service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly environment. Small company so easy to get to know everyone. Good location. As a NEW employee, everything does sound and looks amazing on paper, their words and on the website! A lot of drinking events, every Friday, monthly gatherings. Kitchen with pool table and ps4 games.

      Cons

      ***ADVICE for HR*** – Stop asking your new employees to post their reviews on here. At least give them a few months/to a year to see for themselves what its really like to work for Sprout IT so that their review is genuine! Promising more than what they can actually deliver. Typical politics in the management/senior teams. More than a year ago this place was fantastic however in recent months there has been a HUGE drop of really smart/hardworking employees resigning due to change in management. New employees seem to be leaving within WEEKS of accepting their offer due to lack of training and attention. – **Key skill they lack is people management skills! Staff are not allowed to work from home - even if you have a personal/valid reason. They micromanage their staff. No transparency amongst peers. Never any HR team around. They do not seem to know what they’re doing. NO legit/or hardly any policies are in place therefore, they make them up as they find fit. – NOT professional! They do brilliant at promoting themselves as something they know they are not capable of delivering to their staff. There was a time when sprout use to be a happy place for everyone to work in, it felt more like a team/family until recent management changes took that all away, and with the great number of people leaving who kept that happy vibe, just speaks for itself. I wish them the best during their lowest point and hope that those hardworking and good staff members that are left will find what they deserve.

      avatar
      SproutIT Response
      6y
      Thank you for your comments, we truly appreciate feedback and we take all comments on board to improve and move forward as a business. At Sprout IT we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Having been in the role as Head of People, I can assure you it’ll be out of integrity to ask any employee to review Sprout IT on any platform as we believe on things being organic and every employee should be entitled to their opinion as well as point of view whether positive and negative. One very crucial part of being on this role is the transparency within the management team. Our aim is to maintain our staff informed of what goes on in the business. Within HR, this is handled differently, as expected. Our policies are all on a central location available to all our staff, no exceptions. Our dedication to career growth and progression has been paramount for every employee, as it’s the CPD. We encourage employees to train, shadow and take their skills to the next level while on their role. All new hires have a detailed onboarding including training and expectations. The People department sits right next to the service desk and there is always someone present either at their desk, via email, Teams or a phone call away. All our staff benefit from the highly equipped and helpful staff we have in the department. We will continue to maintain the family spirit by supporting, empowering and living our values. One would appreciate that our values and dedication to our staff’s growth and well-being is and will always be at the heart of what identifies us.

      Explore other reviews about SproutIT

      2.0
      22 June 2018
      Analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      - Free training and bonus program - Wide exposure to technologies - Opportunities to be involved in projects

      Cons

      - Poor communication and accountability across teams - Workloads are sometimes unachievable with people working way over their hours leading to stress. Team managers were always under immense pressure and stress which filtered down to the wider teams. - Management often appear to seem like they listen, however no actions come to fruition when you feedback to them or they promise something, during the time I was there, there was high turnover of staff - which I believe was a result of this. - Office space was very limited, often we were expected to stay at client sites when even after we'd finished our work there which was very uncomfortable. I'd have to buy things a coffee shops nearby to have somewhere to work, which I was not allowed to claim back. We were constant promised more space for a over a year and it never happened. - A senior management member was often a big cause of a lot of problem, and no matter how many times he was reported nothing was done. Even after a case of him physically threatening another member of staff and committing vile acts in the staff toilets.

      2
      avatar
      SproutIT Response
      7y
      Hi There, Thank you for your feedback. We have since made huge changes to our work environment at Sprout. We now have a second office based on Fleet Street(1000sq/feet) , in addition to this we have acquired more office space in our original office in Temple Chambers ; doing this has ensured that all of our staff have an awesome environment. All management, and staff have the opportunity to provide feedback on our new internal portal. Moreover we now have staff surveys every quarter; including 360 reviews. With this information we make action to ensure all parts of our staff's daily experiences are fostering growth, ideas, and collaboration. Moreover, the feedback received from this was instrumental in creating a new on-boarding model, a games room with a PS4, a clearer defined career map to help all staff to map out their career aspirations, to name a few. If you would like any further information on our culture, or would like more info on life at sprout since you left please do feel free to visit our website or contact our dedicated people team at careers@sproutit.co.uk Many Thanks Anthony Head of Human Resources
      2.0
      19 Feb 2016
      It service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly team, good place to gain experience and many learning opportunities. They pay for your exams, and give a small bonus on each exam passed.

      Cons

      VERY heavy workload! It seems as though there is a high volume of work for everyone at the company, which often leads to people working late on a regular basis, and generally leads to poor work all around. No sensible method of organising work. Work gets done based of which customer shouts the loudest. The customers are generally self important, obnoxious and rude. Lack of responsibility from management, you often find that extra work and responsibilities are pilled on an already overworked team. The out of hours support schedule is ridiculous and remuneration is not sufficient for the hours you end up working. High staff turnover, in the short time I was at the company I saw many members of staff leave, an exceptionally high amount for a small company.

      1
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