Pros
Some of the people are great, strong bonds form here due to all the trauma bonding. Private Health Insurance 10-15 calls a day per person on an average day. Low compared to some other places.
Cons
Classic exploitative workplace. The management is trying to solve the age old problems of the company with increasing the already big pressure on the staff with unachievable KPIs. The service desk is generally chaotic, the workload is not balanced evenly between team members but as long as the job is done the management doesn’t care that some people are over worked while others barely do anything. If you tell them you’re struggling they promise you everything then don’t even try to keep them. Loads of serious issues with HR. They portray a false image, preaching about their amazing culture then anytime a problem comes up they try to solve it by having a go at the staff. On a team meeting HR was pressuring the management to publicly single out low performers which made everyone, including the management uncomfortable and they even told us we should be thankful we still have a job. When upper management is around however, they again show a completely different face. They have a tendency of lying about their own policies. They also have lack of knowledge of employment law (I will give them the benefit of doubt and not say they’re lying about that as well). The service desk is expected to use their mobile phone for work but they don't give you a work phone or compensate you in any way (other than the site analysts), the rest of the company however gets compensation. Ridiculously demanding clients, the number of calls are not too high but they can be very intense. It's a very stressful job in general. If you urgently need a job it’s good enough but for anything long term it’s better to go somewhere else.
