Customer Service Staff is done a complete disservice. - Anonymous employee ThredUp Employee Review

2.0
5 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I tried to think of some. I got tried into this job by promises of being able to rise up due to my previous experience. I have seen my ideas get stolen by our "manager" and then passed out to on warehouse and HQ staff like it was his own idea. Their HQ staff lacks diversity even though they have some great employees that could be promoted. I was so excited to work here and now I'm excited to find another job. Quite disappointing how they get away with so much. If they could lay off the adderall and take more than 2 seconds to think before they have engineers rolling out ideas, then maybe - just maybe, this site could be great again. The CS and HR people are great, when they aren't acting like they are too good to be bothered with actual problems. People are infighting for positions they have been promised and are most likely never going to get. At first, the people were the best thing about the place but now those same great employees have been beat down due to all the changes for the worst that have taken place in the last few months.

Cons

They do not pay the seller's anything for their items - then go on to make millions in "bag fees", 'processing fees", etc - and then act like they can't pass this along to their CS staff b/c they don't want to make the warehouse employees jealous. Meanwhile, their staff in HQ take trips to Napa and make better wages when if their marketing department is any indication - they are all being paid too much for a job that is done half half way. They literally can't wait to turn half of their low end staff into automated jobs and joke openly about it. Sad.

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5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Supportive Helpful working on latest tech(agentic workflow)

Cons

High Demanding Bad work life experience

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ThredUp Response
3mo
Thank you for sharing your experience. We’re glad to hear you felt supported and had the opportunity to work on innovative technology, and we appreciate your feedback regarding workload and expectations. Input like yours helps us continue improving clarity, communication, and the overall intern experience.
1.0
2 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

This company taught me what a toxic workplace looks like.

Cons

I ignored the negative reviews before joining. Don't make the same mistake I did. The culture was built around micromanagement, gaslighting, and triaged blaming. These took a toll on my health. If you're looking for a healthy work environment, run.

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