Best place to work 2 years ago - Customer Support TrueNAS Employee Review

Great company. Well organized with a clear vision.

I cannot think of any cons.

Good benefits package, hybrid work arrangement, and genuine scheduling flexibility day-to-day. The breakroom and physical work environment are well-maintained and comfortable. The work itself is genuinely interesting; if you care about open source storage infrastructure, you will find the problems meaningful. The people on the ground are a real highlight: collaborative, knowledgeable, and easy to work with.

Onboarding is largely unstructured. Expect to figure things out yourself and hope the right people are willing to answer questions. Your early trajectory depends heavily on who you happen to sit near. Performance reviews feel sporadic and lack meaningful substance, and promotion paths are equally opaque. It is difficult to gauge where you stand or what advancement actually looks like. Management rarely provides concrete goals for features or tasks, and the company roadmap often feels undefined or subject to change without much communication. Leadership can feel disconnected from the realities of day-to-day engineering work. Remote employees outside of California should be prepared to work into their midday hours regularly, as meetings are often scheduled without consideration for non-Pacific time zones. The layoffs were handled abruptly and with little transparency. Given the unclear direction the company had been operating under, it was not entirely surprising, but the execution could have been handled better. Lastly a heavy and abrupt push toward AI integration created confusion around product direction and left many existing features and customer commitments feeling deprioritized