Vanguard - Glorified Call center. Not what was advertised | Glassdoor.com.au
  1. Helpful (21)

    "Glorified Call center. Not what was advertised"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brokerage Professional in Malvern, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Vanguard full-time for less than a year

    Pros

    Colleagues and managers are generally excellent and supportive Good work life balance Work doesn't follow you out of the office It can be rewarding to help clients in unique situations Series 7 training was excellent

    Cons

    The job is a call center job. Not what was advertised in the job posting. Clients can be mean and you do not feel empowered to go out of your way to help Pay is subpar

    Advice to Management

    Be transparent about the job. Don't be deceptive towards your incoming talent. The turnover rate in this role speaks to the lack of transparency during recruiting.

    Vanguard2019-06-14
  1. "Product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vanguard full-time

    Pros

    Great culture and client driven mission

    Cons

    Nothing that jumps out

    Vanguard2018-12-07
  2. Helpful (3)

    "Investment operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melbourne
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Vanguard full-time

    Pros

    Work life balance was great

    Cons

    Cult culture, treat us like robots

    Advice to Management

    Stop treating this job like it’s a religion

    Vanguard2018-09-12

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