Verastar - Would not recommend | Glassdoor.com.au
  1. Helpful (2)

    "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Northenden, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Verastar full-time for more than 3 years

    Pros

    -No weekend work -Set hours -Free tea and coffee -Free pizza once a month

    Cons

    -Poor staff retention -Not all teams eligible for pay progression -Rewards tend to be orientated towards gaining sales leads meaning staff working in a non customer facing role miss out -My department are not entitled to flexi-time despite being a non customer facing team -Department head allows mood to dictate (already biased) attitude toward staff. Their actions and statements are constantly contradictory... -No justification for scores received in appraisal -Confidentiality is non existent -Basic salary much lower than the national average (especially for a Monday to Friday, 9am-6pm job) -Taking even one sick day affects your pay and quarterly bonus -Will take subtle and strategic actions to get rid of any member of staff deemed to be a ‘burden’ (i.e chronically ill, disabled or part of a trade union)

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    Advice to Management

    -Try listening to staff for a change instead of charging in and making changes without a thought for potential repurcussions -Take a more proactive than reactive approach -Educate yourselves on mental health and disability -Take a step out of the dark ages in terms of your practices

    Verastar2018-11-24
  1. "Wouldn’t Recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Hamilton, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Verastar full-time for less than a year

    Pros

    The people that work within the company.

    Cons

    The company provides terrible services, with poor staff training which creates numerous issues constantly with customers accounts. The management do not care at all about the staff and just want to meet their targets. No one knows what they are doing which is just creating more issues for the company. They are stuck in the past with their systems and very backwards regarding issues.

    Advice to Management

    Train your staff better & you’ll reap the rewards.

    Verastar2019-11-03
  2. "."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Diagnostic Advisor 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Verastar full-time for more than a year

    Pros

    Monday to Friday job working only 1 in 8 Saturdays

    Cons

    No sick pay, poor pay, not enough staff, no over time pay for working weekend

    Verastar2019-10-31

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