Decent salary but not worth the damage to your mental health - Compliance Officer II Western Union Employee Review

1.0
25 July 2019
Recommend
CEO approval
Business outlook

Pros

Opportunity to work from home however its difficult to implement work/life balance due to this. Salary is okay, but not worth the stress.

Cons

Where to start? When I first started my career with WU more than 6 years ago, it was a fantastic place to work. As a remote employee, being able to plan my own work schedule, travel and and work from home was a great benefit. Unfortunately, this also has it's own downside, even more so in the past 2 years. The work/life balance is nonexistent so working remotely only promotes 60+/hour work weeks. The representatives responding to posts on here mention WU being in a transition period, unfortunately the transition into exactly what, is unclear, even to its employees who have been beat to death with the "WU WAY" initiative. They also mention promoting a healthy culture but that cannot be further from the truth; to say otherwise is a fabrication. Colleagues of mine who have 10-15+ years with the company are leaving in droves which speaks volumes. Morale is at an all time low, the word most used by my colleagues to describe our company is "toxic" and it comes up in almost every conversation. I'm not aware of anyone in my department who has not at minimum interviewed for another job or has some irons in the fire. Most of the low morale can be attributed to unrealistic expectations, high-volume of work with constantly changing internal procedures, and poor leadership from upper-management who don't have the time nor want, to address the concerns of their personnel. Most of the leaders who I highly respected have left the company and we're left with managers who are burned out themselves and have no drive to lead or instill any positivity into their staff. WU is simply not a great company to work for anymore.

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Western Union Response
6y
Thank you for taking the time to write a review about your experience as an employee of Western Union. We appreciate your dedication over the last 6+ years in our Compliance department, which is critical to the success of our business. We work hard to try and ensure that our employees have a healthy work-life balance, so we’re disappointed to hear that this has not been your experience. We take your perspective seriously and will be sharing it with leaders in the organization to see if there are areas where we could make improvements. As a current employee, we encourage you to discuss any concerns with your direct supervisor or management team. Please do take advantage of our monthly WU Listens survey, as the leadership team relies on the responses and written comments to make changes to our company culture. Please be assured that management is dedicated to transforming Western Union for the benefit of everyone, including employees. This company transformation will not happen overnight, but our commitment to our employees holds steadfast. We believe every person in our community deserves to be treated with uncompromising trust and respect and we are working toward that goal every day.

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