Like AI itself, Zest AI is all promise and no substance. - Anonymous employee Zest AI Employee Review

1.0
23 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- A few people there are genuinely kind and doing their best. - The office is nice. - The staff is relatively diverse.

Cons

- The company preaches constantly about "culture" and "changing the world" when in reality they couldn't care less and regularly fire swathes of people to pad their bottom line or cover for mismanagement. - Management is largely incompetent, especially in the C-suite. They have little clue what's going on at any given time, make absurd asks they clearly don't understand, engage in shady/morally questionable practices, and regularly demonstrate how little they care for their employees despite all the fluff they say. The current CTO is especially egregious in that regard as one of the most uncaring, unthinking, unpleasant individuals I've ever met. - Playing politics is valued more than getting work done. All your accomplishments will mean absolutely nothing if you're not brown nosing the right people. - The company always has plenty of money for catered sushi lunches, truckloads of merch, guest yoga instructors, and an endless list of other frivolous nonsense, but when it comes to paying everyone fairly it's a nightmare uphill battle, they've even cut salaries later down the line (but not for the C-suite of course). - The HR team is kind to your face but very mean behind your back.

Explore other reviews about Zest AI

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

This is a company focused on expanding access to credit and economic opportunities. That’s a mission I feel good about supporting every day. The people are also amazing perhaps bc the company attracts people who want to do good in the world. The CEO and his vision for the company set the tone for both the mission and the culture. He is very focused on ensuring that the company is supporting holistic well being, and that women and minorities have a seat at the table.

Cons

It’s a smaller company so there is obviously less structure than larger companies, which can be a con for some, but for me it’s empowering.

1
2.0
10 June 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The mission is great, if it can be executed.

Cons

The product is easy to explain but difficult to understand. Adoption from clients is very trying and challenging. Company is known for "white glove service" which leads to client facing and data science teams reinventing the wheel every time a client has an ask. Management is not experienced and does not know how to scale or lead. When a new mom told the head of people that working 55+ hours a week wasn't sustainable she was told she might be better off being a stay at home mom. The people team does not know how to create or foster culture and think that giving swag and having a cool office = culture. The company is very young and it is many employees first jobs so they do not know to expect better. The CEO is a bit creepy and targets a few young women to devote his attention to.

3
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