Enterprise Reviews | Glassdoor.com.au

Enterprise Reviews

Updated Oct 15, 2019

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Found 11363 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
89%
Approve of CEO
Enterprise CEO Pamela M. Nicholson
Pamela M. Nicholson
4,440 Ratings
Pros
Cons
More Pros and Cons
  1. "Fun and encouraging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Coordinator in Brisbane
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    Very lovely people to work with flexible hours and great positive work environment

    Cons

    Lots of tasks like many jobs but can be considered a challenge. Approval Process streamline with corporate head office could be faster.

    Enterprise2019-09-14
  2. "Fun culture, hard work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at Enterprise full-time

    Pros

    fun, young culture with rewards

    Cons

    Work you very hard, lots of hours

    Enterprise2019-05-19
  3. Helpful (1)

    "Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Enterprise full-time

    Pros

    Initially, it was an excellent place to work. Operational objectives were discussed and agreed with SM. Hard working senior management team.

    Cons

    New GM was employed who are using the business as a place to employ friends and family. No support from line manager who would schedule weekly meetings and either not attend the meeting or cancel when the meeting was due to start. Pay disparity as the new hires are getting paid more than current employees.

    Advice to Management

    Closely look at who is operating the business now? Are they experienced to accomplish the business goals? Are they playing favourites with family & friends?

    Enterprise2017-10-21

    Enterprise Response

    October 23, 2017Manager Employer Brand

    Thanks for leaving a review. I'm curious if you'd be willing to provide more information. We're unable to address complaints at a local level unless we have geographic information and more specific details. If you'd like to reach out (anonymously if you prefer), you can email us at employeecommunications@erac.com.

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  4. Helpful (1)

    "MT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Enterprise full-time for more than a year

    Pros

    If you work hard you can get promoted and make decent money. Also many other companies are willing to hire sales people who have worked for enterprise

    Cons

    It is a tough place to work, fast paced, washing cars in a suit, everyone starts at the bottom and works their way up, the pay at the bottom is not great... company is not for everyone

    Enterprise2015-07-22
  5. Helpful (331)

    "Fantastic opportunities to learn - beware of burnout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management Trainee in Washington, DC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than a year

    Pros

    I want to provide a comprehensive review, simply because a lot of the responses on Glassdoor are just short complaints that do not provide very useful information. But before I get into that, a little breakdown of my mindset going in to working at Enterprise: I knew it was not going to be my forever job from the beginning. I planned to stay for about a year to learn some broad-based skills and then move on to an... industry in which I was more interested. A lot of people start working at ERAC with the mindset of only staying at the company for a few years, but it is absolutely an organization that has an "up or out" philosophy. If you're not willing to move up in the company, there's really no point in staying there because of how quickly people promote. If you're someone who doesn't have a problem committing a good portion of their career to one company and gaining significant financial benefits from it, then Enterprise is definitely a good option for you. 1) The People: If you ever decide to work for Enterprise, one of the first things you'll hear about the company is the quality of the employees. And while many of the ERAC mantras can be annoyingly repetitive (area managers and above frequently talk like they’ve been drinking the ERAC Kool-aid for a while), this claim is absolutely true. Enterprise hires some of the most driven, ambitious, intelligent, and genuine young people around, and they really are the strong foundation that makes the company successful. 2) The Leadership: Every single person above you was in your shoes at one point. Thus, they know what kind of garbage you go through with customers, how banal the job can be, and how exhausting it is transitioning from college (or another industry) to a 12-hour a day job. You won't see much of the higher-ups (regional managers and above) as they only pop in every few weeks to say some words of encouragement and check to make sure the branches look clean, but you will interact with your branch and assistant managers on a daily basis. Assuming they're good people and doing their jobs effectively, you will learn a lot from them while you're an MT. 3) The Skillset: You're going to work. A LOT. And you're frequently going to be working with customers who are...horrible people. Like for no reason. But through working with the large amount of people that you will (no matter how good or bad they are) you are going to gain extremely valuable skills to launch your future career - whether that's at Enterprise or somewhere else. Communication, sales, conflict management, strategic thinking, problem-solving; this is just some of what you're going to learn as an MT.

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    Cons

    1) The Hours: Most reviews put this in the “Cons” section and it’s because it’s accurate; you will not have a work/life balance at Enterprise. The minimum expectation is 49 hours/week, which is actually what your targeted salary is based on. You will likely work around 55-60 hours/week, and your branch and assistant managers will work more. Branches are typically open from 7:30am-6:00pm, but most of us are there in... the morning at 6:45am-7:00am to wash the cars in preparation for the day. Customers who come in at 6:00pm (and people absolutely will try to come in even if the doors are locked) can also hold you up for another 20-30 minutes. If you’re at an airport location or a flagship branch that is open every day, you will work holidays. If your branch is understaffed, you will not get a lunch. 2) The Work: You’re going to be doing the exact same thing every single day. Checking customers into cars takes up the majority of your time, and while the ability to constantly practice your sales pitch is pretty fun, you’re going to find yourself asking every single customer the exact same questions in an attempt to make conversation and keep up the perception of quality customer service. There’s also a lot of backend work to be done, such as calling customers to verify that they are still planning to come in to pick up a car, coordinating with body shop and dealership locations, and leaving voicemails for customers who picked up a car and haven’t returned it in a few days and now have a balance due even though their card declined. Oh, and don’t forget about cleaning the cars. 3) The Promotional Path: This is actually one of the primary reasons I left Enterprise. There’s very limited options to move beyond daily rental, and you’re really only able to do so after becoming a Branch Manager or above, which generally takes 1.5-3 years to attain. If you want to explore HR, business management, fleet work, or any other departments, you’re going to have to stick with the company for a number of years.

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    Advice to Management

    KEEP BRANCHES FULLY STAFFED! This is honestly my largest complaint about Enterprise: you can’t expect quality customer service at a branch with not enough staff. There’s too much work to do and it’s going to mean customers will have to wait which they HATE. I constantly heard branch and area managers endlessly worrying about how ESQI can be improved and while there are often issues that do need to be addressed, one... of the simplest fixes just involves hiring more people. A branch cannot be effectively run with 3 people, and an airport location can barely function at all if there are less than 10 MT’s.

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    Enterprise2018-04-04

    Enterprise Response

    August 6, 2018Manager Employer Brand

    Thanks so much for your thorough and honest review! Good luck in your future endeavors!

  6. "Enterprise car rental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservation Agent 

    I worked at Enterprise full-time for more than 3 years

    Pros

    Able to work from home

    Cons

    More interest in short call times than great customer experience

    Enterprise2019-10-16
  7. Helpful (1)

    "Run your own business!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Rental Manager in Brighton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than 3 years

    Pros

    - You effectively get to run a business with investment from the owners at no risk to yourself. - Progression is rife and the culture of only promoting from within means that opportunities are everywhere. - Performance is rewarded, whether by increasing your salary or company paid events

    Cons

    You have to put in what you want out. Nothing will be given to you, but if you work hard the rewards really are there

    Enterprise2019-10-10
  8. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Branch Rental Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for more than 5 years

    Pros

    Great job for making a lot of connections with people even outside of the company. Good hands on training throughout the year. Teaches you how to run a balanced business.

    Cons

    Sometimes unguided even with a goal in sight, figure it out mentality. Work like balance can be tough as you move up in rank. Don't always feel rewarded for all the hard work you put in.

    Enterprise2019-10-15
  9. "Great stepping stone for long term career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Rental Sales Executive 
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Enterprise full-time for more than 10 years

    Pros

    Fun friendly atmosphere. Numerous skills to learn and use in future career.

    Cons

    High stress level and low support from upper management.

    Enterprise2019-10-13
  10. "Great if you work hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Enterprise full-time for less than a year

    Pros

    Very good pay for a first job with chances to earn commission, Give as much responsibility as you want/can handle

    Cons

    Long hours and a lot of dedication needed

    Enterprise2019-10-11
Found 11363 reviews