Experian Marketing Services

www.experian.com/marketingservices
Engaged Employer

Experian Marketing Services Reviews

Updated 26 August 2015
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2.9
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Recommend to a friend
Approve of CEO
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Matt Seeley
25 Ratings

Pros
  • The company supports a great work-life balance (in 6 reviews)

  • Free bagels and subsidized vending machines (in 9 reviews)

Cons
  • Low work life balance as a result of instability and struggling to compete in the marketplace (in 7 reviews)

  • All of the client services jobs were outsourced to Costa Rica (in 12 reviews)

More Pros and Cons

146 Employee Reviews

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  1. Helpful (1)

    Great Place To Start and Round your Career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in Sydney
    Current Employee - Business Development in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than 3 years)

    Pros

    Young and dynamic business with a great vision. Lots of opportunity to grow and develop your sales and business acumen. Career progression for anyone willing to put in the hard yards

    Cons

    Experian is a very political place with lots of layers of management. Sometimes it feels like moving mountains to close deals and work with new clients.

    Advice to Management

    Keep the young environment.


  2. Great company average leaders

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic industry, exciting products, fun team and opportunity to build a great career here or around the world

    Cons

    Two many managers, too many managers with no sales experience means they hide behind reports and not knowledge, highly political probably due to manager insecurity, lots of puppets.

    Advice to Management

    Get rid of a whole layer of sales management. Hire leaders people respect not fear


  3. Helpful (4)

    Obsolete Tools & Poor customer business focus

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Melbourne
    Former Employee - Account Manager in Melbourne
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Experian Marketing Services full-time (Less than a year)

    Pros

    Promote work hard play hard culture. Pay is award standard and employees have access to additional benefits, health and financial.

    Cons

    Dysfunctional knowledge Silos across organisation. No clear direction or leadership from Mid Managers, unrealistic product and pricing models. Focus to much on competitor behaviour and not on customer business. Big Brother Management is worse than a foreign call centre and all Sales KPI's are geared in favour of the company short term. Experian promote rivalry and competition within their work groups.

    Advice to Management

    Improve Interdepartmental communication and remove Silo business operations. Have Mid-Managers with similar personal KPI targets and all staff. Remove the ridiculous Big brother monitoring of staff, its creepy and weird when you know you are being watched ALL THE TIME! Emails, phone calls, meetings.


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  5. Helpful (3)

    Big Brother

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There's still pockets of great people who work here but they are diminishing fast. Interesting technology challenges if you can get into the right area. A leader in a growth area.

    Cons

    A large corporation with tons of bureaucracy leading to nothing getting done and disengaged workforce. Some might have moral issues working here as they are quite literally big brother. Very poor retention rate in areas which tells you all you need to know.

    Advice to Management

    Respect your staff.


  6. Helpful (5)

    account management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time

    Pros

    good individuals within the business.

    Cons

    - poor management from mid - senior - dishonest and insincere people management - massive amount of favoritism has people climb the ranks without any real experience. - constant lay offs and non-transparency from top down

    Advice to Management

    look at the overall context of your business vertical before looking at individual performance


  7. Relaxed Work Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (Less than a year)

    Pros

    Really awesome work environment, it is what you make it. You can keep to yourself or you can make an effort to meet people, which is very easy here.

    Cons

    On the lower end of the spectrum in terms of pay in the industry.


  8. Good company, great group

    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Account Manager in Remote, OR (US)
    Current Employee - Account Manager in Remote, OR (US)
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great. Great personal relationships built over time with co-workers as well as clients. Good team collaboration.

    Cons

    Furloughs, reorgs and layoffs. Company will do anything to make the numbers work and allow talent to walk out the door. No clear direction for those staying on board.

    Advice to Management

    current management should look to re-org structures that failed miserably in the past to avoid the same mistakes....instead of repeating them.


  9. Helpful (1)

    Questionable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Experian Marketing Services full-time

    Pros

    Great people providing great service to an impressive portfolio of clients. Good team collaboration.

    Cons

    Furloughs, reorgs and layoffs. Company will do anything to make the numbers work and allow talent to walk out the door.

    Advice to Management

    If you want to grow the business, stop laying off the people that will get the work done to recognize revenue.


  10. Good team but management needs to wake up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Experian Marketing Services full-time (More than a year)

    Pros

    -Decent work/life balance. -Great Camaraderie among the staff. -Good relationship between technology and business. -Teams who are below management are quite proficient at what they do. -Great offsite company events - very social!

    Cons

    -Heavy turnaround among the best. -Management of Technology Teams under qualified for what they do. -Massive chip on shoulder among the teams from days gone by.

    Advice to Management

    Get off of your high-horse and spend some time among the ranks. At the very least, hire a platform engineer (aka architect) to shape the platform to where it needs to be. Solicit the thoughts and considerations of your most experienced team members before they decide to leave.


  11. Helpful (4)

    Avoid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY (US)
    Former Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook

    I worked at Experian Marketing Services full-time (More than 5 years)

    Pros

    They want to do the right thing

    Cons

    They can't get it together and the best people are running out the door.



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