Financial Ombudsman Service Adjudicator Reviews | Glassdoor.com.au

Financial Ombudsman Service Adjudicator Reviews

Updated 15 Oct 2019

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2.1
StarStarStarStarStar
Rating TrendsRating Trends
17%
Recommend to a Friend
11%
Approve of CEO
Financial Ombudsman Service CEO  Caroline Wayman  (no image)
Caroline Wayman
120 Ratings
  1. Helpful (2)

    "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Adjudicator 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Good promotion of diversity with in the organisation.

    Cons

    Low morale workforce. Underappreciated staff.

    Advice to Management

    Listen to the employee representatives.

    Financial Ombudsman Service2019-10-11
  2. "Working at FOS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Adjudicator 
    Recommends
    Positive Outlook

    I worked at Financial Ombudsman Service for more than a year

    Pros

    competitive salary good hours left to work on your own accord constant support

    Cons

    sometimes unorganised when it comes to training

    Financial Ombudsman Service2019-10-15
  3. Helpful (4)

    "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service for more than 5 years

    Pros

    Co-workers made it bearable. The gym was modern and tidy.

    Cons

    Management was poor and became more about quantity rather than quality.

    Advice to Management

    Listen to your staff and stop promoting only your buddies.

    Financial Ombudsman Service2019-10-06
  4. Helpful (8)

    "Great colleagues, not enough career opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Financial Ombudsman Service full-time for more than 5 years

    Pros

    The colleagues are all friendly and fun to work with.

    Cons

    Bad decisions have been made about the structure of the organisation. There are no longer specialists in a particular area - everyone is now a generalist without the necessary experience. The pay is low compared to other employers in the area.

    Financial Ombudsman Service2019-09-14
  5. Helpful (3)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Financial Ombudsman Service full-time for more than 3 years

    Pros

    Open offices, subsidised food, great location

    Cons

    A lot of pressure at times, a lot of changes in terms of switching between teams and departments and so on

    Financial Ombudsman Service2019-09-12
  6. Helpful (20)

    "Mis sold Phoenix system"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Adjudicator 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service full-time for more than a year

    Pros

    Majority of people are great people and down to earth.

    Cons

    The new system Phoenix they have implemented is not fit for purpose nor is benefiting the general public in anyway by making massive backlogs in dealing with complaints being handled..

    Advice to Management

    Revert back to clipper

    Financial Ombudsman Service2019-09-06
  7. "Great place to work."

    StarStarStarStarStar
    Former Contractor - Adjudicator 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Financial Ombudsman Service for more than a year

    Pros

    Good managers. My last two managers were amazing. Very supportive

    Cons

    Targets. But truth be told, most financial organisations have targets.

    Financial Ombudsman Service2019-09-16
  8. Helpful (18)

    "Carefully weigh the risks and rewards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    Location and people. More diversity than you'd find in most firms in the sector.

    Cons

    Inconsistencies in the implementation of good practice towards staff and the public across this huge bureaucracy. A new employee might find themselves in a team where the need to meet targets doesn't undermine fairness in complaint handling and respect for the individual (my experience most of the time) or experience the distress and lack of support evident from the largely negative reviews. Even in the best... scenario, given the fluctuations in the service's needs, it would be prudent to devise an exit strategy from the outset and get as many professional qualifications as possible, notwithstanding the the challenge of long hours. Your future employability may depend on you having a wider grasp of the regulatory environment.

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    Advice to Management

    Act decisively to reduce unacceptable delays and reputational risk by fully utilising the resources at your disposal: halt the brain drain of ombudsmen leaving because they don't' fit the new management model; end the preposterous situation of adjudicators with experience of complex products working on cases suited to entry level staff while investigators struggle; allow investigators to become confident... specialists in a set range of products even if the mix changes over time.

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    Financial Ombudsman Service2019-09-02
  9. Helpful (23)

    "awful...awful..awful avoid at all costs!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adjudicator in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Financial Ombudsman Service full-time for more than 10 years

    Pros

    free gym - but other than that nothing else I can think of

    Cons

    -stressful environment - no work/life blance - no career progression - extremely overworked - undervalued - unrealistic targets - micromanaged - poorly managed - toxic environment No matter how bad you think your current job is, or how insidious the job ads are with a promise of flexible working , do not be fooled. If you value your sanity, self esteem, or work life balance this is not the job for you.... In reality you will work 50 plus hours a week, be continuously told your not good enough and micro managed to breaking point. Staff welfare is the bottom of their list as are the customers. all they are driven by is stats. They would rather a shoddy half complete investigation is done if it means closing a complaint. The management are clueless and simply number crunch, the running of the business is alarmingly ineffective . They ask for feedback from staff and then become defensive and continue to defend their blinkered approach which ultimately leads to short-changing the complainants. The best advice I can give is simply don’t waste your time, many people leave within a few months and those who stay end up on capability plans or performance development plans and are pushed out. Morale is rock bottom and your best will never be good enough. Only sycophants thrive in this sinking ship and those who dare to speak the truth are singled out and isolated.

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    Advice to Management

    what advice can you give to thi management - all of the above has been well documented in the public domain - the CEO has been hauled up, on more than one occasion by MPs, it has also been well-documented in Dispatches but the arrogant manaement continue to lie to all and sundry and carry on in their merry ways

    Financial Ombudsman Service2019-09-30
  10. Helpful (1)

    "Badly Managed but good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Contractor - Adjudicator in Coventry, England
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Financial Ombudsman Service for more than a year

    Pros

    Supportive when you need time off, Good Pay, Some good people there

    Cons

    People are good, Supportive when you need time off, Pay well

    Advice to Management

    Have a plan, Be honest with your people.

    Financial Ombudsman Service2019-09-05
Found 181 reviews