Flight Centre Travel Group Reviews

Pros

The uniforms are free, I can take brochures home whenever I want to, occasionally you get recognised by happy customers that sometimes book with you again

Cons

- If you mess up someone's travel, the cost to fix it comes directly out of your commission (sometimes thousands of dollars) - Flight Centre takes approximately 90% of your commission, of which you're expected to make at least $5000 per month. So if you hit your target (after tax) you end up with about $100 commission per week to your already terrible $640 p/w wage. And that's IF you hit your target - It's an incredibly stressful job with little reward - You only make money off huge bookings and the small bookings you're influenced to put as much of a mark-up as possible to cover your losses so this isn't the job for you if you're a good and honest person. - All of your calls are recorded and scored based on how well you up-sold them to all of our products. It's incredibly stressful to receive feedback daily and it focuses on the negatives not the positives. It's like "that's great that you sold those flights but why didn't you sell them insurance, hotel nights, car hire etc too? 1 star" - Flight Centre do not care about their customers at all! It's only once you complain that they listen and it's usually never the consultants fault. But boy do we hear about it - Free trips are only given to to the tippy top salesmen/scammers that make Flight Centre all the money - A lot of the blame is put on the consultants for not making enough money when in reality they're just paying the head honchos too much. It's a multi-million dollar company that solely rely on travel sales as income, yet the consultants are the most underpaid of all the staff - If you want career progression (into ANY other department or role) you can only get this after working in retail 1 - 2 years and have high sales figures. - The average training group has about 10-12 hopefuls. By month 3, usually only 2-3 are left and by 12 months there's possibly 1 consultant based in a good store that made it to that stage. Staff turnaround is incredibly high - If you get put in a bad store, you will not make any more than $640 per week. You cannot move stores until you prove yourself as a consultant. Vicious cycle - hence the staff turnaround especially in the stores that are in bad areas.