Forever 21 Reviews | Glassdoor.com.au

Forever 21 Reviews

Updated 14 Jun 2019

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Found 5155 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
37%
Approve of CEO
Forever 21 CEO Do Won "Don" Chang
Do Won "Don" Chang
1839 Ratings
Pros
  • "Fast paced, exciting work environment(in 291 reviews)

  • "all positive experience, great people(in 150 reviews)

Cons
More Pros and Cons
  1. "Sales Associate"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Forever 21 part-time

      Pros

      - Good place to start off as a student to learn basic corporate skills - Variety of tasks given keeps the job interesting - Strong teamwork

      Cons

      - High turnover rate - A lot of time spent gossiping - Always disorganized

      Advice to Management

      Hire management members based on merit, not personal relationships

      Forever 212018-06-06
    • "Dont do it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Casual Retail Sales Assistant in Brisbane
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Forever 21 full-time (Less than a year)

      Pros

      mainly the people you work with (some)

      Cons

      No proper training given no maintenance upkeep for instore problems underpaid every pay - had to calculate carefully business is always messy - no order management lacked business knowledge or motivation No one seemes to know what they were doing. Visuals have it so easy - styling and matching departments based on their style but hard to find anything on a manequinns and they dont even know when you ask them too....

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      Advice to Management

      Not so much management but the people who franchise these businesses need to support their staff more than just sending a newsletter via emails. I worked there for three-six months and seen 3 store managers come in and out.

      Forever 212017-11-11
    • "Flagship Store"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Brisbane

      I worked at Forever 21 part-time (Less than a year)

      Pros

      clothes are great, great people

      Cons

      management is unorganised, work standards are poor

      Forever 212016-09-03
    • "LOTS OF ROOM FOR IMPROVEMENT, Don't do it!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in Brisbane
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I worked at Forever 21 full-time for more than a year

      Pros

      -Employee Discount -Payment -Great location and accessibility

      Cons

      -Not individual or store incentives at all. -Little staff appreciation strategies -Not enough shifts are given for casuals = lots of work for full timers. One week a casual could get 20 hours and the next week 3. -The management and staff turnover rates are so high (8 people quit the same week las year) -Poor management quality and organization -Same lanyards since the store opened. You have to share them with other...

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      Advice to Management

      CARE about your people! That will make everything else work. But really CARE, not just pretend to. Hire professional supervisors DUbaai's culture (Company owners) is different. Adapt to Australian culture

      Forever 212016-02-10
    • Helpful (1)

      "ugh"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook

      I worked at Forever 21

      Pros

      Friendly atmosphere, easy to reach targets

      Cons

      didn't pay me for a shift, when I tried to chase it up they told me I was lying and they had no record of it. No training whatsoever.

      Advice to Management

      more training

      Forever 212016-01-11
    • "No hours for casual employees"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate in Macquarie
      Doesn't Recommend
      Negative Outlook

      I have been working at Forever 21 part-time (Less than a year)

      Pros

      The staff discount and cheap prices mean that you can buy new clothes every pay day. My workmates are also really cool people.

      Cons

      Casual employees haven't had any shifts for a whole month and we keep getting vague and unapologetic emails about the lack of shifts. We were told there would be no shifts for casuals for 3 weeks but now it's been extended indefinitely. Before this, casuals would turn up to shifts and then be sent home after being told that their shift had been cut. Full-time employees are also made to do management duties with no...

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      Advice to Management

      Communication is key. No one seems to know what's going on with the Australian stores and it's because of the lack of communication.

      Forever 212015-05-27
    • "Fun work environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales Associate 
      Doesn't Recommend

      I have been working at Forever 21 part-time for more than a year

      Pros

      fun, exciting, nice people, cute clothes

      Cons

      overworked, not high enough pay, hard to move up in management

      Forever 212019-06-14
    • "Overworked and underpaid"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Stock Lead in Edmonton, AB
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Forever 21 full-time for more than a year

      Pros

      Great co-workers, everyone was extremely kind, Being able to see all the new styles before everyone else.

      Cons

      Overworked, given too much stock for small stock room and all the product that wasn't selling had to find a way into the stock room, giving you barely any room to walk. Unsafe work area. Head office isn't that helpful. Extremely underpaid, Was only making $15 an hour when i should have clearly been making at least $18 for the workload. When the store doesnt sell as much as corporate wants they cut hours and that means...

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      Advice to Management

      Please dont ever let there be one person working in stock, its just a horrible work experience.

      Forever 212019-06-13
    • "Decent Experience"

      StarStarStarStarStar
        Former Employee - SALES CLERK 

        I worked at Forever 21 full-time

        Pros

        Vibey Work Environment Recruitment is friendly

        Cons

        Lon working hours (expected in retail) Decent to bad pay Poor Management

        Forever 212019-06-12
      • "my time at forever 21 was good"

        StarStarStarStarStar
          Former Employee - Anonymous Employee 

          I worked at Forever 21 part-time

          Pros

          easy job, fun coworkers, enjoyed feedback with customers

          Cons

          lack of organization in management

          Forever 212019-06-12
        Found 5155 reviews