Forrester Reviews | Glassdoor.com.au

Forrester Reviews

Updated 14 August 2018
669 reviews

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4.0
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Forrester Chairman, President, and CEO George F. Colony
George F. Colony
476 Ratings

669 Employee Reviews

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Pros
  • "They care about work-life balance" (in 92 reviews)

  • "Work with smart people who enjoy being here; people who care about doing great work" (in 89 reviews)

Cons
  • "The work can get consuming -- it's important to actively manage your work-life balance" (in 29 reviews)

  • "Senior management plays that they want to know any matter no matter how big or small that may be an issue for staff" (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Many intelligent people in this organisation and you can learn a lot from them
    - Always surrounded by new ideas & trends, never get bored
    - Great culture, great team
    - Opportunity for growth
    - Great reward for hard work

    Cons

    - A lot to learn
    - If you do not like reading, learning and take in new ideas Forrester is not the place for you to work


  2. Helpful (6)

    "Give the Marketing department a miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time

    Pros

    - Good place to work if you're slowing down as no thinking is required.

    Cons

    - No strategy, no resources
    - No career development
    - If you're not the CMO's favourite (this changes every other month), you don't matter
    - Limited budget but heaps of expectation

    Advice to Management

    Take a good look at your senior management staff and cull those that just play politics

    Forrester Response

    12 Apr 2018 – Vice President, Employee Experience

    Every negative review is disappointing to read because it’s an individual that left us unfulfilled. I'm sorry you had a poor experience at Forrester. We continually monitor multiple employee... More

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forrester full-time

    Pros

    - Exciting
    - Fast paced
    - Challenging

    Cons

    - US dominated strategy
    - Can be very siloed


  4. Helpful (4)

    "Like working in a College campus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Sydney
    Former Employee - Account Executive in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Good product
    Smart people
    Good networking
    C-Level exposure

    Cons

    The office is full of in experienced people and leaders
    Everything is metrics. No art in sales - Mud at a wall strategy a low close rates
    Territory dependent
    Service delivery is terrible

    Advice to Management

    Geta new CEO
    Hire some real leaders with industry experience


  5. Helpful (3)

    "Fantastic Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in Sydney
    Current Employee - Account Development Manager in Sydney
    Recommends
    Positive Outlook

    I have been working at Forrester full-time (Less than a year)

    Pros

    The people are fantastic and always willing to help.
    Plenty of room for job progression and movement between offices
    Great company culture
    The research is really insightful and sought after

    Cons

    Lots to learn, so you better be curious!


  6. Helpful (1)

    "One of the best company to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Current Employee - Anonymous Employee in Singapore (Singapore)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 3 years)

    Pros

    Great people to work with
    Innovative
    Open for ideas
    Opportunity to grow and learn
    Great culture which respect you

    Cons

    Slow expansion however recent two acquisitions shows that company is in takeoff mode for faster growth!

    Advice to Management

    Keep it up!


  7. Helpful (1)

    "Great culture, smart people, flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    People are smart and business-minded. The culture values people’s time and offers great flexibility, as a result the work life balance is superb. If you are ambitious and have a strong personality, you will move up. Lots of opportunities to explore your interests, great exposure to clients at top firms, mentors who care. Constant learning and growing. A company that cares about its employees.

    Cons

    Change management is poor as the company pivots to offer real-time solutions. Innovation feels a bit chaotic and people feel left behind. The compensation is okay, but not competitive with those firms competing for the best talent. Parking in CDP is expensive.

    Advice to Management

    Invest in change management, continue the innovation work

  8. "Principal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time

    Pros

    This is literally the BEST place I have ever worked. Forrester is such a unique and truly special environment. It feels like a big family not a machine. I have worked at quite a few different organizations in my time and I can confidently say I know what "good" looks like. I am thankful every day that I can work here.

    Cons

    The workload can get quite heavy some times

    Advice to Management

    Keep doing what you are doing


  9. Helpful (4)

    "Great opportunity to grow but some limitations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 8 years)

    Pros

    Lots of really bright people leads to great collaboration. The company culture is relatively free of politics compared with many large companies.

    Employee metrics are clear. Annual bonus is based on revenue and profitability (vs. customer-impact metrics). The company is fairly customer-focused (improving each year). Great focus on innovation and creating new opportunities. Recently acquired two digital startups to accelerate Forrester's digital transformation.

    Managers receive regular training and coaching. Excellent opportunity for graduates to learn about business. Opportunity to work with and influence many of the most senior executives in the world's largest companies as well as non-profits and the public sector. Offices around the world, offering opportunities to work in different countries for senior leaders. Great benefits. HR provides extensive training.

    Very approachable CEO who likes to stay connected to employees.
    Many employees who leave do come back.

    Cons

    Not as agile as a startup ... it's not a startup ... but can be agile when it wants to be.
    Employees are regularly moved into new teams (and managers) by senior management without discussing with employees in advance.

    Managers are rewarded for managing up, not providing leadership and coaching to their teams. Managers who manage-up get promoted, even if they provide poor leadership to their teams; meanwhile good team leaders who don't manage-up as well find it harder to get new opportunities.

    Employees are not measured on customer impact - metrics still focus on inside-out metrics like revenue earned, research produced, tasked completed.

    Consulting and Research teams appear to compete for client revenue (STILL).

    Employee coaching not as good as it could be - managers should focus more on helping their teams succeed and less on reacting to their own manager's demands.

    Senior leaders appear to not focus on how to help employees at the bottom of the pyramid, who engage with clients daily, be more successful.

    2018 Pay rises in US below inflation rate (while CEO takes millions in dividends and executive team gets huge payouts in stocks).

    Managers are quick to suggest employees own accountability ... but many managers struggle to own accountability for team performance; as a result too many managers see any failure of their team to hit their goals as a failure of individual team members, instead of a failure of their own team leadership. This can lead to pockets of low morale around the company.

    HR spends too much time/resources on managers and not enough on employees who are not managers.

    Many younger employees use Forrester as opportunity to beef up their resumé and move on.

    Advice to Management

    Managers need to focus more on how to make their team members successful; coach all managers how to lead by supporting their individual contributor (IC) team members to achieve personal and therefore team success.

    Create new IC employee metrics connected to the customer - e.g. customer sat, CXi.

    Remove IC accountability for SU consumption from analysts and give it to team leaders. Hold IC analysts, advisors and customer support employees accountable for customer satisfaction on every interaction.

    Provide relief on goals based on vacation time taken - else vacation is simply deferment of work to be done OR allow unlimited vacation as long as work gets done/goals met.

    Allow sabbaticals for longer-term employees to avoid burn out.


  10. Helpful (10)

    "Good people, disconnected senior management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Forrester full-time (Less than a year)

    Pros

    - New, modern, office.
    - People will answer questions at all levels of middle management regardless of who asks.

    Cons

    - VP level management sit in cubes alongside line-staff. Leads to potentially overhearing sensitive information about team mates.
    - Bad communication of goals and objectives during hiring process even when pressed for success metrics. My position is entirely different than what was communicated and does not play to my strengths.
    - Senior management plays that they want to know any matter no matter how big or small that may be an issue for staff. Yet, at recent company all hands the number one online question asked by far was "What do you plan to do about low morale and burnout" It was passed over in favor of more generic questions.

    Advice to Management

    - Stop having the CPO responding to reviews on Glassdoor and actually have the EX staff try and get candid feedback internally. When you keep saying "all the feedback we get is so positive" it clearly shows you are asking people you know will give the answer you want or people are too scared to be honest and would rather just leave without burning a bridge.

    Forrester Response

    7 Aug 2018 – Chief People Officer

    You may remember that the recent all-company meeting to which you refer was plagued by a series of technical difficulties which shortened the time for Q&A. And I, too, was disappointed that we ran... More


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