Forrester Reviews | Glassdoor.com.au

Forrester Reviews

Updated 16 May 2018
643 reviews

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4.2
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Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Forrester Chairman, President, and CEO George F. Colony
George F. Colony
460 Ratings

643 Employee Reviews

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Pros
  • They care about work-life balance (in 90 reviews)

  • Work with smart people who enjoy being here; people who care about doing great work (in 89 reviews)

Cons
  • The work can get consuming -- it's important to actively manage your work-life balance (in 27 reviews)

  • Not enough support from senior management (in 24 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Many intelligent people in this organisation and you can learn a lot from them
    - Always surrounded by new ideas & trends, never get bored
    - Great culture, great team
    - Opportunity for growth
    - Great reward for hard work

    Cons

    - A lot to learn
    - If you do not like reading, learning and take in new ideas Forrester is not the place for you to work


  2. Helpful (3)

    "Give the Marketing department a miss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time

    Pros

    - Good place to work if you're slowing down as no thinking is required.

    Cons

    - No strategy, no resources
    - No career development
    - If you're not the CMO's favourite (this changes every other month), you don't matter
    - Limited budget but heaps of expectation

    Advice to Management

    Take a good look at your senior management staff and cull those that just play politics

    Forrester Response

    12 Apr 2018 – Vice President, Employee Experience

    Every negative review is disappointing to read because it’s an individual that left us unfulfilled. I'm sorry you had a poor experience at Forrester. We continually monitor multiple employee... More

  3. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Forrester full-time

    Pros

    - Exciting
    - Fast paced
    - Challenging

    Cons

    - US dominated strategy
    - Can be very siloed


  4. Helpful (4)

    "Like working in a College campus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Sydney
    Former Employee - Account Executive in Sydney
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Good product
    Smart people
    Good networking
    C-Level exposure

    Cons

    The office is full of in experienced people and leaders
    Everything is metrics. No art in sales - Mud at a wall strategy a low close rates
    Territory dependent
    Service delivery is terrible

    Advice to Management

    Geta new CEO
    Hire some real leaders with industry experience


  5. Helpful (3)

    "Fantastic Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Development Manager in Sydney
    Current Employee - Account Development Manager in Sydney
    Recommends
    Positive Outlook

    I have been working at Forrester full-time (Less than a year)

    Pros

    The people are fantastic and always willing to help.
    Plenty of room for job progression and movement between offices
    Great company culture
    The research is really insightful and sought after

    Cons

    Lots to learn, so you better be curious!


  6. Helpful (1)

    "Best culture I've experienced in my 10+ years in the business world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Advisor in Cambridge, MA (US)
    Current Employee - Senior Advisor in Cambridge, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (Less than a year)

    Pros

    Amazing Culture
    Tremendous Focus on Employee Experience
    Innovative Mindset Throughout the Organization
    Transparency Among Leadership and Colleagues
    Intelligent and Thoughtful Colleagues
    Challenging the Norm is Promoted and Expected
    Respectful and Professional Environment

    Cons

    Sometimes the rush to be innovative can cause some inefficiencies, but the company is generally very self-aware of its areas for improvement.

    Advice to Management

    Excellent work...this is the best culture I've experienced after 10+ years at various companies in multiple industries.


  7. Helpful (1)

    "I actively recommend to friends"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Recommends

    I have been working at Forrester full-time (Less than a year)

    Pros

    Very interesting work. I learn so much at my job everyday. Great corporate culture (flexible, WFH days, onsite gym, good management). I feel like my work is valued and that my coworkers care about my professional development.

    Cons

    Sometimes different departments can be a bit siloed, but I can tell that is being worked on. There is a culture of innovation but many times they could move faster.

  8. Helpful (1)

    "Forrester Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (More than 5 years)

    Pros

    The people are smart, hard-working, and always eager to lend a helping hand. Work/life balance is excellent, and flexibility is second to none. Content is interesting, and there's a role or job for anyone, including ability to move into different departments easily.

    Cons

    Organizational change can be too constant, making it hard to build foundations

    Advice to Management

    Continue to invest in people and process


  9. "Billings associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Forrester full-time (More than a year)

    Pros

    Company culture and Work life balance

    Cons

    No flexibility with working hours

    Advice to Management

    None


  10. Helpful (1)

    "A great place to work that is trying to get even better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Current Employee - Anonymous Employee in Cambridge, MA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Forrester full-time (Less than a year)

    Pros

    Overall, I have enjoyed my experience working at Forrester. I've had access to new growth opportunities from the start, made good friends, and have been able to maintain an excellent work/life balance despite working in the demanding field of market research. The people here are smart, open-minded, and usually a little bit quirky, which I appreciate. It seems like everyone at Forrester has some passion that they find outside of work. The benefits are great including good vacation time, 401k, ESPP, and flexibility to work from home once a week. I've grown substantially in my career here, and I always have felt like people have given me the chance to embrace new opportunities. I work in the Research department.

    As a company overall, I can tell that the company cares about actually improving the culture and making a better experience for employees. They're actively investing in cultural improvements and trying to be more innovative. While we still have gaps, I have faith that the executive team is trying to help us move forward.

    Cons

    Forrester is somewhat of a perfectionist culture, which is driven by the fact that we are full of Analysts who want to be 100% right all the time. Forrester needs to be okay with trying and failing, because failure is how you actually get stronger. That means taking more risks with our content, products, and employee offerings. We're starting to do that but I still think there's a lot the organization could do to embrace failure as a growth opportunity, rather than discard it.

    The organization needs to invest in better technology too. The PCs we receive for work are pretty terrible compared to our clients, and our backend software (like expense reporting software) is almost impossible to use, which is very frustrating. The new MSFT tools are pretty hard to use as well (especially Sharepoint, which is ridiculously hard to navigate).

    I'd also like Forrester to bring back the What It Means sessions of the earlier years. The analysts collaborate a lot, but we need to bring back these sessions to really hammer out our ideas and get back to what makes Forrester great: well-researched, vetted, courageous content.

    Advice to Management

    Don't be afraid to fail. Try things out and see what happens.
    Bring back the WIM sessions.
    Offer greater flexibility for remote working (i.e. 2-3 days per week, etc.)
    Invest in better technology for employees
    Continue the culture transformation


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