Free People Employee Reviews about "upper management"

Updated 5 Mar 2020

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3.8
67%
Recommend to a Friend
73%
Approve of CEO
Free People President Meg Hayne (no image)
Meg Hayne
224 Ratings
Pros
Cons
  • "impossible to ever get into upper management outside of the store(in 48 reviews)

  • "low pay AND you are expected to spend your money on their clothes to look the part(in 31 reviews)

More Pros and Cons

Reviews about "upper management"

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  1. "Stay Away"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Visual Assistant Manager in Pasadena, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Free People full-time for more than a year

    Pros

    Decent benefits and company discount

    Cons

    Store management, district management, HR ignores issues brought to their attention including racism and homophobia. Their culture is best described as white mean girl mentality and upper management uses negativity and scare tactics to force others to shut up and follow along

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  2. "Don’t put time or care about employees and their growth"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager In Training in Highland Park, IL
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Free People full-time for more than a year

    Pros

    Discount is great, lovely co workers, fun work environment, decent hours and pay only if your full time (have to give you the hours if FT)

    Cons

    No growth even when promised or discussed, upper management does not help you get to positions you are reaching for, competitive environment when it comes to promotions and moving positions around, very hard to make a work-life balance

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  3. "No room for growth and development"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Store Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Free People full-time for more than a year

    Pros

    Good discount and friendly coworkers

    Cons

    Get strung along by upper management, once you hit a certain level there is no focus on growth and development, end up working more than 50 hours a week, company doesn’t care about work life balance

  4. "Overall Good"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Visual Assistant Manager 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Free People full-time for more than 3 years

    Pros

    Great customer (depending on location) and discount. Creative environment that encourages learning and growth.

    Cons

    Very difficult to grow as you begin to climb the ladder. Other employees promoted prematurely, communication with upper management and home office can be very poor often times. Store environments can become dramatic/catty with all-female staff.

  5. "sad community"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Stylist in Walnut Creek, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Free People part-time for more than a year

    Pros

    if you like working with only stubborn women get good discounts from the UO company

    Cons

    you have to work for respect from upper management gossip is a 24/7 including outside of work managers don't do anything (including there job) you can work your butt off all day every day and will always stay as a beginner unless you're the favorite.

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  6. "Design Assistant - Home office"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Free People full-time for more than a year

    Pros

    Good starting off role Appealing company aesthetic and casual office culture Bringing dogs to office Great cafeteria

    Cons

    High turnover rate NO HR - this means if something unethical happens in your work environment [which happens often] there is no one to talk to about it/ report it to. You have no security if you are put into an uncomfortable/ unsafe position. Management will fire you if they hear complaining. Upper management is unprofessional Unethical office politics Lack of transparency - managers may turn on you and lash out in front of others Gaslighting Time commitment, expectation to work incredibly long days/weekends without compensation No lunch breaks - very rarely are employees encouraged to take a proper lunch break, most are encouraged to eat lunch at their desks while they work. Very hard to move up, little opportunity given when deserved. They only promote people once a year. If if aren't given a promotion during this time, you will have to wait an entire year for an opportunity to present itself. Lack of training, they thrive off a 'sink or swim' work environment, which means you may be thrown into a role and expected to succeed without clear expectation of responsibilities or training. This usually results in managers growing irritated with assistants for not 'getting it'. Unprofessionalism, managers are known to lash out at others, gaslight, unfairly split the workload based on favoritism.

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  7. Helpful (4)

    "Not worth it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate - Stylist City Center in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Free People part-time for more than a year

    Pros

    - Fun coworker (if you are lucky) - great discount

    Cons

    First of all, there is no HR which is great for upper management because if there was they would be fired. The upper management seems to be racially biased so if you are a woc take that in mind. Don't rely on your skills or seniority to get promoted because management doesn't care. They only promote/hire if they like you. The pay is laughable and they expect you to go out of your without compensation. There are always people talking behind your back. There are no benefits or a lot of opportunity for growth. Overall, the company just overworks its employees to no end. If you have another option take that over this place. Sometimes they still interview people when they already hired someone for the position! This company is a waste of time.

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  8. "Stylist"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Stylist 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at Free People part-time for more than 3 years

    Pros

    good hours, good discount, great co-workers

    Cons

    impossible to ever get into upper management outside of the store. no room for salary negotiation

  9. "Creative and fun, but poorly managed from the top down"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Visual Assistant Manager in Houston, TX
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I worked at Free People full-time for more than 3 years

    Pros

    You will love your coworkers. They are the best part of this job and will become your best friends. URBN brands allow for a lot more creative freedom and autonomy in respect to visual merchandising and general management of individual stores than most other retailers. It is a fun place to work and the discount at all URBN brands is pretty nice.

    Cons

    Home office seems understaffed and generally disorganized. It seems everyone there is doing the jobs of 3-5 people and so things are really thrown together at the last minute. This has a major impact on the stores. However, the stores are almost always held responsible for all underperformance, regardless of whatever shenanigans upper management pulled. The workload is heavy and expectations are unrealistic, and neither is reflected in pay. Favoritism also plays a huge role within the company and can affect promotions. Decisions for hiring or promotions do not always seem impartial or objectively based on merit; sometimes having a super hip instagram account can mean more than experience.

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  10. "Great while in school or interning. Not a career"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - MIT 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Free People part-time for more than 5 years

    Pros

    -good employee discount and friends and family discounts -you'll learn a lot of operational stuff and gain great customer service skills

    Cons

    -overworked, underpaid- pretty much zero chance of getting a raise unless you move up no matter how long you've been with the company or in your position -you're always replaceable.. they do not value long-term employees or give them the credit/compensation they deserve i.e. why they have such high turnover -employees are not well informed about benefits, time off, etc. if you don't go fishing for the information yourself, you'll never know. Upper management does a really poor job of communicating these things and it often goes to waste. -URBN Inc. comes off as young and progressive through their merchandise and marketing, but this is not reflected in the company itself (i.e. paying overworked employees minimum wage and not compensating for external costs such as parking or public transport. Also, the company produces an absurd amount of waste through shipments and packaging yet urban outfitters sells merch such as patagonia and national park tees.)

Found 48 reviews