FreshAddress Reviews

3.9

62% would recommend to a friend

(16 total reviews)

Bill Kaplan

60% approve of CEO

64% positive business outlook

FreshAddress has an employee rating of 3.9 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FreshAddress employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

16 reviews
1.0
10 Jan 2022

Avoid

Recommend
CEO approval
Business outlook

Pros

None - avoid - nothing positive to share.

Cons

everything - CEO is control freak.

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FreshAddress Response
4y
Unfortunately, this is just another review by the same salesperson our Sales Manager fired for inappropriate conduct and poor performance issues. FreshAddress and our entire team are proud of the reputation we have built as the industry's leading email database services provider, with unparalleled services, client servicing, and results across our premier offerings. With 25+% of the Fortune 100 along with the many of the leading marketers and nonprofits in the world trusting us with their most valuable assets (i.e. their customer databases), our mission, leadership, and culture clearly resonate across the board. Moreover, we recently merged with TowerData, a leading technology company that powers email-based identity-matching solutions. Together, FreshAddress and TowerData are the market leader of email verification and hygiene services and will continue to provide marketers and data scientists with fast, easy, and secure access to the accurate and complete data they need to better understand the person behind the email address. Powered by combined data assets leveraging over 1.5 billion historical email and postal addresses linked to mobile ids, cookies, demographics, and over 1 billion monthly activity signals, we currently service thousands of clients, providing them with the best tools for protecting and enhancing their email databases through real-time APIs, automated FTP, and via self-service portals. The only accurate statement in the above review is that we did sell a portion of the company to an investment firm but our management and employee team retained majority ownership, which gives us the best of the both worlds, continued incentives for our team to enhance our offerings to our clients along with access to substantial capital to for our growth initiatives. If you're interested in joining our "best of the best" team, having fun, and contributing your "can do" attitude to our clients and everyone else here, we would love to hear from you!
1.0
9 July 2021

Company is stuck in time

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The product FreshAddress sells is great compared to the competition.

Cons

The company is just not growing, if anything it's shrinking because everyone is deciding to leave due to low morale, micromanagement, and lack of any kind of company culture.

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FreshAddress Response
4y
Contrary to the false claims of this disgruntled former employee, who was let go due to poor performance, FreshAddress continues to grow with strong sales and profits during the pandemic and is on track to finish its best year ever. Our employee retention rate is the envy of our industry with most employees having tenure here for 5 to 15+ years while continuing to share their vast experience and expertise with our clients, which include 25%+ of the Fortune 100. Our "team" culture was built from day one with employees receiving a share of our monthly net revenues along with quarterly and year-end bonuses. Even after a major investment by a private equity firm in 2018, every employee in the company - on the insistence of our founders - is included in our employee stock ownership plan, something almost unheard of in the private equity world. We're proud of the company and unique culture we've built at FreshAddress, which has enabled us to transition to 100% remote work nearly 18 months ago without missing a beat. If you're looking to join our team of hardworking, dedicated experts helping leading companies and nonprofits maximize their email marketing programs, sales, and profits/donations, please reach out.
Viewing 1 - 3 of 16 Reviews

Glassdoor has 17 FreshAddress reviews submitted anonymously by FreshAddress employees. Read employee reviews and ratings on Glassdoor to decide if FreshAddress is right for you.