Gallup Employee Reviews about "surveys"

Updated Dec 8, 2020

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Found 27 of over 824 reviews

4.2
80%
Recommend to a Friend
92%
Approve of CEO
Gallup Chairman, President, and CEO Jim Clifton
Jim Clifton
560 Ratings
Pros
  • "Flexible work schedule, fun work environment, exciting clients(in 42 reviews)

  • "Flexible work environment, opportunity for bonuses(in 38 reviews)

  • Cons
  • "Every organization looks at them only for surveys or Strengthsfinder(in 28 reviews)

  • "Work/life balance can be better(in 23 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Reviews about "surveys"

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    1. 4.0
      Former Employee

      Good company

      Dec 8, 2020 - Phone Interviewer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Independent working Pay can be good

      Cons

      Gets to be boring Can be tough getting surveys

      1 person found this review helpful
    2. 2.0
      Former Employee, more than 5 years

      Not Consulting, only a survey provider

      Jan 29, 2020 - Senior Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      some level of autonomy they're trying to create approaches for different industries.

      Cons

      Gallup has shifted to primarily focus on selling products through their technology platform. Every organization looks at them only for surveys or Strengthsfinder. That's about it. Not a whole lot of organizations use them for their talent assessments and even less use them for customer surveys. Why? because they can't evolve and they are getting behind the times. Case in point, you try to sell a talent assessment to an organization and the assessment takes 35 minutes to complete. No candidate is going to go through that in an environment with historically low unemployment. If you want to implement a survey the same way with various organizations, go for it, but don't expect clients to look at you as a trusted adviser or a consultant. It's funny because internally, the CEO would brag about how we won a single contract in a given year away from MBB and acted like Gallup is now at the level of MBB when in reality, Gallup is a more expensive, less impressive tech platform than Qualtrics. Jim (CEO) and Jane (Jim's sister and COO) need to retire and the leadership team needs to not be a bunch of yes men to the Clifton regime. Also, there were some concerns of let's just say political correctness in the workplace from our CEO? Jon's a smart guy and should lead but he needs to overhaul the leadership team with people that think critically and strategically. Or just sell the company. Promotions are entirely dependent on your manager and is subjective. They all have differing standards of what it means to be promoted. My manager, while a decent coach, barely promoted people. He had a set of standards his team had to meet but this wasn't something used to assess everyone, it was something he created. Another manager promoted people almost yearly. Expect to be paid 20% below market value but work A LOT of hours. They use the excuse that it's because consultants don't travel but there are plenty of consultants who are constantly traveling. It's an excuse, they want to sell projects where consultants are on site more but they won't adjust pay to match. Also, raises barely happen. I was told that the bonus I earned was really good (which it was and worked my butt off for it) but because it was so good, I wasn't going to also get a raise. Way to pretty much tell a high performer to start looking for another job. Also, this company is probably going to be sold soon. Every year for the past 8 years, revenue was flat or declined but somehow Gallup remained profitable. If you enjoy annual re-orgs, then Gallup is the place for you. But get ready to work for a company that is selling a survey platform first and if they are lucky, some consulting. You'll have about 15 clients to hit your billable hours goal but that's ok, survey implementation is all the same.

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      10 people found this review helpful
    3. 3.0
      Former Employee, more than 1 year

      Telephone interviewer

      Oct 2, 2019 - Telephone Interviewer in Bellevue, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great high school job

      Cons

      None really, except phone surveys are moving online.

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    4. 4.0
      Former Employee

      Gallup Interviewer

      Feb 23, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The work environment was great, the managers were supportive and helpful, and my co-workers really made the job fun. There were lots of fun incentives (such as gift card drawings, food contests, office parties). Flexible schedules. Overall it was a great environment.

      Cons

      There are some super rude people on the phone (not the companies fault) and sometimes it could be really stressful when people wouldn't do surveys on the phone (your pay reflects on how many surveys you complete).

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      1 person found this review helpful
    5. 2.0
      Former Employee, more than 1 year

      Worked at Gallup for 3 months

      Sep 28, 2017 - Interviewer in Lincoln, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      No physical labor required. You can be on your phone or read.

      Cons

      Noisy work environment. If you don't meet quota consistently they will can you. Rude respondents all the time. They try to coerce you into all these stupid corporate events and "fun" activities. You have to meet with a supervisor all the time and they nitpick everything. You'll burnout fast. You'll probably only like this job if you are social and don't mind a bunch of high school and college age kids babbling all around you. I really doubt the accuracy of the surveys and the methodology used.

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      5 people found this review helpful
    6. 3.0
      Current Employee, more than 1 year

      Telephone Interviewer

      Aug 4, 2017 - Telephone Interviewer in Omaha, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hour, and get to schedule your own hours.

      Cons

      Quotas are hard to hit sometimes, and people are sometimes difficult to do surveys with.

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    7. 1.0
      Current Employee

      Telephone Interviewer

      Jul 13, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Make your own schedule -Great if you like doing nothing for hours

      Cons

      Listen up This is the most unhealthy work environment, I hated it there. You just sit or stand in one place at a time. If you decide to get off the phone it brings your percentage way down and you start to lose money fast. You will get yelled at every day on the phones. I was sexually harassed twice on the phone and you just have to take it. You will get cussed out and be called many things. In the 2 months I worked there I only completed 20ish surveys. NOT WORTH IS. Quit after the guaranteed $11 is gone.

      3 people found this review helpful
    8. 2.0
      Former Employee, more than 5 years

      Good way to make money if you're having trouble finding employment, but horrible long-term job

      Jun 5, 2017 - Telephone Interviewer in Lincoln, NE
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Make your own schedule, take a break whenever you want, really transparent exactly how to earn more in bonuses and benefits.

      Cons

      When it comes down to it, the managers only care about the numbers. The work itself is soul-sucking and miserable (how could it be fun to call people to do surveys for eight hours a day, ya know?) and there's no way to improve the actual work on the phones.

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      2 people found this review helpful
    9. 4.0
      Former Employee

      Phone Interviewer

      Mar 9, 2017 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The management is very friendly helpful and makes sure that you meet the quota for the week. If you do not do well one week they are more than willing to help you get to quota. The pay can be really good for a summer job, if you can get people to complete surveys.

      Cons

      People do not like completing surveys generally, especially over the phone to a stranger, so it can be really difficult to reach quota some nights. People can get really irritated and frustrated over the phone too, so there are a lot of difficult calls.

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    10. 4.0
      Current Employee, less than 1 year

      Outbound Interviewer

      Sep 10, 2016 - Telephone Interviewer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Make your own schedule -current managers are willing to work with you if you communicate and work with them -can change your schedule the same day so long as you keep your hourly commitment (or have "banked" (worked ahead) on hours) -free coffee and creamer or tea -Higher then minimum wage base pay: 11/hour for 20 hour team, 14/hour for either the 35 or 40 hour team -if you can stay on the phones long enough to get a higher quota then is expected for 100% production, you can make more then the base pay. -Generally an incredibly positive environment -managers willing to work with you to help whenever they can -Can quit if you need to and come back so long as you keep your commitment, and have the necessary production. -You DO NOT sell anything -"Community Builders" (local charity) an option to be taken out of your checks pre-tax -Not much if any micro-management (could be a pro or a con)

      Cons

      These may or may not be cons: -Minimum 4 month commitment in order to be considered for rehire or considered for other positions in the Gallup Organization -Generally a requirement of at least a 20 hour weekly commitment -(Could be pro or con) open 7 days a week: 3 or 4 (once a specific meeting / training is finished it opens at 3 for hourly teams) until 11 during the business week, 10 am - 3 pm on Saturdays, and 1 pm - 6 pm on Sunday. -Can become emotionally exhausting on bad days when people aren't willing to do surveys and / or you get yelled at a lot or possibly cussed out (although unlike call centers / telemarketing, you DO NOT have to stay on the line with them per regulation) -Probably not the best fit for someone that has ADD or ADHD, as you have to sit at a computer trying to get surveys done for most of your working hours to get a decent production percentage -Can be very competitive to get a job -No health insurance that I can recall (I didn't need it though)

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