Genesys Employee Reviews about "daly city"

Updated 20 Oct 2020

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4.1
80%
Recommend to a Friend
87%
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Genesys Chief Executive Officer Tony Bates
Tony Bates
308 Ratings
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Reviews about "daly city"

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  1. "A company with great empathy"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Manager, Operations in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time

    Pros

    Work/Life Balance Learning Opportunities Great Management Clear communication Good benefits 401k Match Helpful coworkers Friendly Culture

    Cons

    Daly City office is foggy sometimes Free food only sometimes in the office

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  2. COVID-19
    Helpful (6)

    "Initiative is Punishable"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cloud Software Engineer in Markham, ON
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at Genesys full-time for more than a year

    Pros

    Where to begin listing the pros of this company! Everything all the positive reviewers have written is 100% true. The company offers a wide range of career options for technical specialists at competitive salaries with a healthy dose of perks including an unlimited paid time off policy which I felt was genuinely well intentioned and which everyone was encouraged to make use of. The company is a remote-first workplace and most everyone can get connected to the VPN from anywhere in the world which is a huge plus especially during the pandemic. The career longevity at this company is very healthy, with many recent hires going on fur multiple year careers and there is no shortage of clients. Every employee is privy to the scores and scores of new customer acquisitions. The best part of it I suppose from a technical specialist's perspective is the abundance of opportunities to work with complex systems and new technologies and the community of capable colleagues with whom to learn and grow, not to mention when I was there the travel opportunities to the United States and around the world for conferences, workshops, hackathons.

    Cons

    I've started writing this review more often than I can count only to give up but it's something that I must get off my chest because it touches on all of the ills plaguing this technology industry and what I've seen is enough to fill a volume of Knuth's 'Art of Computer Programming' all on its own. Writing software is one thing, it's an art and a science in its own right but it's only one step in a very complex ecosystem of concerns. We're not in the business of merely writing software, we're in the business of creating processes which enable us to write software and in order to effectively create processes around software we must create organizations that are capable of creating processes to create software -- it's kind of like the layers of an onion. Despite all of their assertions of supremacy and innovation, most tech companies adopt the default top-down command and control management structure as their organizational model and this sort of arrangement lends itself to one form of communication only: silos, silos and more silos. Even if your neighbour is sitting in the next cubicle over, if he reports to a different manager or director there may as well be a brick wall in between you and Genesys is no different, except the silos have had a much longer while to entrench themselves. One phrase sticks out, something one of the engineers at the head office in Daly City told me: "Initiative is Punishable" And this is at the heart of the Faustian dilemma facing anyone at this company, it's like a confidence game being perpetrated by the top-down management as a means to entrap anyone foolish enough to stick their neck out and it goes something like this: a) Some VP creates a grand initiative like a technology conference, or a set of core values or a push towards 'microservices' and then delegates that to his crack team of 'directors' after selling it to his higher ups. b) The directors all get busy doing whatever they do, it's always behind closed doors in stuffy meetings with their "direct reports" aka the management goon squad and perhaps if it's extra special, a catered lunch. c) The managers all disperse and carefully cultivate their individual silos, ensuring their team members never step beyond their prescribed roles to so much as speak to another person outside their team in the lunch room. d) The well-meaning and benevolent higher ups send a company-wide email to tell everyone about the initiative, because I'm not sure what else they do except play musical chairs with self-promotions e) The engineer takes the email to his manager and is promptly told to disregard it and "focus on his work" You don't have to read too much George Orwell to understand where this all leads and it basically starts with the idea that all companies are the same and when we work at a company we ought to treat it with that same toxic employee mentality that seemingly benefits only middle management and harms everyone, especially the client.. because after all we're only trading time for money. I really believed you were different, Genesys! 💔

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  3. "Great place for entrepreneurs, excellent time to join!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vice President Sales in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than a year

    Pros

    • Cloud and AI are hottest areas of tech for engineers, marketing, and sales professionals. • Excellent location in Daly City by BART. Beautiful views from offices. • $1.5 B Privately held, fast growing, HUGE R&D investments • Smart, creative, empathetic leadership • Focused on building excellent products with customer-centric culture

    Cons

    It’s sometimes cloudy in Daly City 🌦

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  4. Helpful (1)

    "Good job if you don't want to care too much"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Daly City, CA

    I have been working at Genesys full-time for more than 5 years

    Pros

    Work style here is pretty relaxed, so there is no such pressure as in Facebook or Google. Employees are often allowed to work from home (it mostly depends on the manager). At first you need some time to understand the software and how it works, but afterwards there's nothing hard.

    Cons

    Office is in Daly City where usually it is cold and foggy. Salaries are low (though maybe it's because there's no pressure). They don't provide lunch. There are a lot of old employees, and youth doesn't want to work here. You cannot progress with your career easy enough.

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    Genesys Response

    October 9, 2019Team Genesys

    Thank you for sharing your thoughts. We work to make sure people can focus and do their work so they are able to have work-life balance. It’s a great part of working at Genesys. Our employees are encouraged to take ownership of their careers. We have a new Learning and Development portal all employees can use with thousands of trainings to them improve their skillsets. Take some time to map out what you want from your career and work with your manager on a plan to get there. Best, Greg (Greg Buck, Global Talent Brand Manager)

  5. "Fun adn Dynamic Workplace"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition Coordinator in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than a year

    Pros

    Love working with my team and the day to day interactions. Genesys is a global company so it is fun to work with people across the globe. Culture is great - really pushes work life balance with the open time off policy. Flexible with being in office and WFH. Lots of team/office events throughout the year to promote community in the office (we get some pretty cool Genesys swag too at these events). Good benefits pkg - pet insurance is a plus!

    Cons

    Limited food options near Daly City Office Sense of Urgency - some expect things to be done right in that moment Lack of communication on Processes

    Genesys Response

    August 2, 2019Global Talent Brand Manager

    Thank you for your review. I agree, our HR team is great and I’m not just saying that because I’m part of the team. At Genesys, we have a sense of community that you won’t find in other companies. By the way, I have the pet insurance too and it’s great. Best Greg (Greg Buck, Global Talent Brand Manager)

  6. Helpful (27)

    "At a turning point - make or break but depends on new CEO's mettle and the decisions he makes about the leaders"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Genesys Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Genesys full-time

    Pros

    Open Time Off Work from home options Overall the company is a really good company and could be great

    Cons

    Watch out for a lot of the higher-level leaders in the C-suite. There are so many opportunities to become a great company but the leaders get in the way. Some departments don't seem to be getting along at all and it is noticeable lower in the company. When I go to my HR person, they never seem to know what is going on and I don't think that is because they don't know what they are doing (because they are amazing as an individual) but it is because that department never seems to communicate within itself. I got an email about some secret pay thing and when I asked about it, no one knew what it was or why. The leaders who have been in Genesys for a while are in over their heads. Their jobs doubled overnight and they are not the right people to lead this company to the next level. Some of the old leaders are more interested in the parties and drinking opportunities than leading a real business. Don't be afraid to pay your people what you should. I have watched many good people leave for much higher offers. Stop trying to squeeze blood from a turnip. If you want the best people, you need to pay like you want the best people. Stop trying to backfill everything into 2 or 3 positions in India. You should look at where we have our office locations and ask if it really makes sense. Why are we in Daly City and Markham and not San Francisco or Silicone Valley and Toronto? Isn't that where the good people are and the big companies are there paying a lot more money. Close enough to take our good people but far enough that we can't bring in good hires.

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    Genesys Response

    August 2, 2019Global Talent Brand Manager

    Thank you for all of your comments. With Tony on board, changes will be forthcoming. Stay tuned. Greg (Greg Buck, Global Talent Brand Manager)

  7. "Define your future"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than 5 years

    Pros

    A really authentic genuine honest cool company to work for with a very unique culture in the core: keep the core! A company where you can define your own destiny, while toying with next generation technologies and surrounded by the brightest of the bright.. can't get much better.

    Cons

    None, a nice after work bar in Daly City would be nice

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    Genesys Response

    June 1, 2018Chief People Officer

    Thanks for your review! You touched on a few of the things that makes Genesys a great place to work. I agree that authenticity is a core part of our culture - and part of our secret sauce. If I'm not mistaken, there is a brew pub in the works in the open office space downstairs! Let's hope that goes through! Best, Tracy (Tracy Cote', Chief People Officer)

  8. Helpful (1)

    "Growing company"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Indianapolis, IN
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Genesys full-time for less than a year

    Pros

    Lots of nice people to work with.

    Cons

    A good portion of Management and C-level and above are in Daly city.

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  9. Helpful (24)

    "All the positive reviews are probably fake"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Frimley, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Genesys full-time for more than 3 years

    Pros

    Difficult to find one positive

    Cons

    I've never worked in a company with so much arrogance from senior management , unbelievably bad decision making , no real interest in staff satisfaction , actually no real interest in staff at all. Since the acquisition of ININ , the Frimley office has been in complete turmoil ; Sales teams have adopted a very aggressive strategy and if you don't perform , you're out! The rest of the company is still coming to terms with the mess the acquisition has created ; there's no guidance from the top , many of the more senior managers are clearly out of their depth , the stress level is very visible throughout and the majority of staff has just given up. The company doesn't have a culture , it doesn't have a real identity , it thinks of itself as a big player in the business world , yet staff is leaving every week. It has nothing to offer to keep staff motivated , not even a place to socialize at lunch time and some managers makes out that going to Sainsbury's at lunch time is a great perk to attract talent. WOW!Difficult to restore or even create a positive culture in the office , the communication is poor and most of the times contradictory , you will get an email/video from top level in Daly City telling you to take time off and recharge , then , at local level ,you're told you can't take leave because of workload.

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  10. Helpful (1)

    "Genesys Boomerang: It's Just That Good Here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing in Daly City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Genesys full-time for more than a year

    Pros

    I've worked at 5 companies in my career, from start-up to large -- and find the perfect balance of small company, family-oriented atmosphere with the resources and opportunities often afforded at larger companies to employees here. People are passionate about the space. Management is accessible, open and care about people. If you're willing to work hard and demonstrate skill & grit -- you can grow into whatever role you desire. Finally, the company is well positioned for growth. ccessful & an amazing culture that supports people who are willing to work hard and take on new challenges.

    Cons

    My commute to Daly City is long, but once you demonstrate value working remote policy is very flexible.

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