Gloria Jean's Coffees Reviews | Glassdoor.com.au

Gloria Jean's Coffees Reviews

Updated 16 November 2018
76 reviews

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3.0
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Approve of CEO
Gloria Jean's Coffees President Gloria Jean
Gloria Jean
12 Ratings

76 Employee Reviews

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Pros
  • "people, free coffee, easy job, training" (in 6 reviews)

  • "It's a minimum wage job, but was a great way to make money to help with some school costs" (in 3 reviews)

Cons
  • "pay, pay, poor management, disconnect" (in 4 reviews)

  • "Little/no room for growth after the 1st/2nd year" (in 2 reviews)

More Pros and Cons

  1. "Review coffee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Gloria Jean's Coffees part-time

    Pros

    Great hours and customers, fantastic coffee proud to serve to people

    Cons

    Annoying one off perculiar coffee orders

    Advice to Management

    Keep up the good work


  2. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Melbourne
    Former Employee - Barista in Melbourne
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Gloria Jean's Coffees (More than 3 years)

    Pros

    Friendly atmosphere, great first job to gain experience in the workforce.

    Cons

    Working on your own for hours.
    Low pay.

    Advice to Management

    Let staff know they’re appreciated.

  3. "Franchise partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gloria Jean's Coffees full-time

    Pros

    Good policies and procedures
    Great training for franchise partners

    Cons

    Such a big company not always quick to respond
    Too many changes of mgnt over years


  4. "Systemic Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Bassendean
    Former Employee - Barista in Bassendean
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Gloria Jean's Coffees part-time (More than a year)

    Pros

    Many of the regular's are really kind. Really good to know how to make good coffee.

    Cons

    roster's always late, as the boss just sends them out a few days before the next week, the older staff hate the younger staff, get yelled at if you make mistakes, 30 year olds on $19 an hour.

    Advice to Management

    increase pay and get a better rostering system.


  5. "Store Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gloria Jean's Coffees part-time

    Pros

    I learn a lot of customer service

    Cons

    Not up to date sometimes


  6. "Cafe all rounder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gloria Jean's Coffees part-time

    Pros

    - Having an experience

    Cons

    - Manager and most staff couldn't speak English
    - Work area extremely dirty
    - Food products poorly regulated


  7. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Free coffee
    Staff discount on food

    Cons

    Very very poor management skill from manager

  8. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista
    Current Employee - Barista
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Gloria Jean's Coffees part-time (More than 3 years)

    Pros

    Dynamic work environment, fun people to work with and rewarding training.

    Cons

    Frustrating customer experience at times, as well as erratic management by store owners.


  9. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Gloria Jean's Coffees part-time

    Pros

    Flexible working hours, friendly staffs

    Cons

    Low pay and minimum incme


  10. "Barista"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newcastle
    Former Employee - Anonymous Employee in Newcastle
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Gloria Jean's Coffees part-time

    Pros

    Making friends, if you could classify that as a pro

    Cons

    Rude staff to customers (always talk about customers in front of them)
    Management is not nice to employees
    Pay is barely above minimum


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