Grand Circle Travel Reviews | Glassdoor.com.au

Grand Circle Travel Reviews

Updated 9 November 2018
242 reviews

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2.3
StarStarStarStarStar
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Approve of CEO
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Alan E. Lewis
157 Ratings

242 Employee Reviews

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Pros
  • "Casual dress code, nice are in Boston to work" (in 16 reviews)

  • "The travel benefits are outstanding" (in 29 reviews)

Cons
  • "Company values of Open and Courageous Communication and Risk Taking are lip server" (in 20 reviews)

  • "Roles outside of the Call Center have more freedom/flexibility" (in 26 reviews)

More Pros and Cons

  1. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Salary is industry leading and travel is extensive

    Cons

    Recruited for your skills and knowledge of industry, however paid on your ability to conform to demands of owner (disguised as living the company values 😉)

    Advice to Management

    Management doesn’t need any advice, they are all smart enough to get what they need from the company. Based on revenue travellers love the brand. So effectively owner is running a very successful business.


  2. Helpful (2)

    "Typical American Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle Travel (More than a year)

    Pros

    your co-workers are amazing to work with

    Cons

    Working in a regional office, we have no control of how to run our region and feel like there is too much red tape. Company changes their mind like they change their underwear and expect every vendor to jump up and down for them. They certainly know how to not build vendor relationships.

  3. Helpful (2)

    "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Product to be sold, but everything else is a miss

    Cons

    Oversell and under deliver on Corporate culture and compensation - cult/fraternity type management doesn't know what they're doing


  4. Helpful (2)

    "Unfortunate waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Boston, MA (US)
    Former Employee - Travel Consultant in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel (More than 3 years)

    Pros

    Great parties and food for employee's

    Cons

    Call center treated like separate company not given same opportunities as other departments for advancing career.
    If you do not go out with the "in crowd" and get smashed after work you will not get far
    People are promoted based on favoritism not talent
    Metrics and managers change daily so good luck succeeding at them

    Advice to Management

    Micromanagement fear tactic - does not help an employee to grow.


  5. Helpful (7)

    "Salary isn’t worth it. Hot mess."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pro to speak of is free trips for director level and above.

    Cons

    This is the most toxic workplace I’ve ever been a part of. Mind games, verbal abuse, turn on people on a dime, everyone out for themselves, all because of poor management. It turns nice people into cut throat ones in order to survive. They keep people with pay, but no amount of money is worth this misery. And horrible for career growth... their approach is so foreign to any other business you’ll be stuck there if you stay more than a few years.

    Advice to Management

    Alan Lewis: employee satisfaction would save you money across the org. Actually empower people to do their jobs and let them worry about schedules.


  6. Helpful (11)

    "Listen to the reviews-you will regret it if you don't"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA (US)
    Current Employee - Anonymous Employee in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Circle Travel full-time (More than a year)

    Pros

    I wish I could say there were some, but there AREN'T. Most of the good benefits have been taken away from the owner for "punishment" of business works or something someone else did that he didn't like. 5 year vesting 401K and not many people make the 5 years, no great travel discounts (again taken away), sabbatical is a joke and changes every month.

    Cons

    Negative, hostile, drama, unappreciated, incompetent hr, poor leadership, the values are words not lived by (especially the Executive team), discrimination of age and gender, town hall meetings which the owner uses as "scare" tactics to intimidate the associates, associates are unhappy, cult like culture, they like to promote people-watch them fail and fire them.. and so much more-sounds like a great place to work, right????

    Advice to Management

    Stop pitting people against each other and know that a positive work environment has more impact than negativity and drama. This is 2018 and mistreating people and your associates isn't going to be tolerated because guess what, we have choices. The executive team should be ashamed of themselves to stand behind a tyrant and turn the cheek. How do you look yourself in the mirror knowing that you are cowards and you know the difference between right and wrong. How do you sleep at night? You must not have a conscience.


  7. "best company for work and rest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cook in Kiev (Ukraine)
    Former Employee - Cook in Kiev (Ukraine)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Grand Circle Travel full-time (Less than a year)

    Pros

    best company for work and rest

    Cons

    not a single remark to
     this company

    Advice to Management

    thanks for the good guidance and service on board

  8. Helpful (1)

    "Lots of opportunity for the right people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Great opportunity for growth if you can go with the flow. Wonderful, passionate associates. Great travel products. Excellent location and good benefits.

    Cons

    Constant, shifting change.

    Advice to Management

    Speak up. Be honest.


  9. Helpful (9)

    "Don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Air Service in Boston, MA (US)
    Former Employee - Air Service in Boston, MA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time (More than a year)

    Pros

    Good Pay. If you care ONLY about money, and benefits. Then this is great.

    Cons

    If you have any self respect, family, or friends, don't. You have NO time for yourself. Even the best hours are horrible because they've FORCED mandatory OT for the past 3 years now. They are also scamming old people, charging 300% more than the worth of these "experiences" (control-freak tours)

    Advice to Management

    Keep your employees. Revolt against the toxic work vs social life. Stand up for your employees not the SINGLE man who is SINGLE-HANDEDLY bringing down the company. The owner and founder is a child who is using his company and his employees as toys.


  10. Helpful (3)

    "Never again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Circle Travel full-time

    Pros

    Coworkers are nice, and most of the customers are friendly to work with. Decent pay and benefits.

    Cons

    Rude customers who are entitled and higher ups who don’t care. Revolving door of employees because they are either fired or quit. Don’t do it unless you’re fine with getting yelled at over things that are out of your control.


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