Grubhub Customer Care Representative Reviews | Glassdoor.com.au

Grubhub Customer Care Representative Reviews

Updated 9 Jun 2018

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Found 9 reviews

1.4
StarStarStarStarStar
Rating TrendsRating Trends
8%
Recommend to a Friend
15%
Approve of CEO
Grubhub CEO Matt Maloney
Matt Maloney
6 Ratings
  1. Helpful (3)

    "Totally nonsense"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Flexible schedule, not required to be on phones.

    Cons

    This place is a gong show, nothing is consistent, they exploit all workers from all sides, paying absolutely minimal wages and expecting miracles screwing over restaurants with their absolute unreliable services and stressing already tired and money pinched companies to refund unintelligent, aggressive and lying customers. This place is going to go down the drain fast.

    Advice to Management

    Face it you suck.

    Grubhub2018-06-09
  2. Helpful (7)

    "“Customer Care Rep”"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    Set schedule Decent benefits $18 food credit once a week Free soda and chips in kitchen

    Cons

    Gosh.. Ever since switching to grubhub from yelp Eat24 has slowly just been burnt out and going away. The Eat24 website and app are a joke, it’s just Grubhub with a different name, same restaurants and pricing there is no difference, they just kept the name for the incompetent customers that think they’re different. -GH started riding the managers so hard they went from some of the best people I’ve worked with to...

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    Advice to Management

    Listen to the people actually doing the work for you. Stop letting the floor management lolligag around with their favorite reps while taking a 5 min break to tell the others they aren’t doing enough. You gave out positions for CXT giving managers even LESS to do, what are they even supposed to do?? WFA does all the scheduling and keeping the reps in line, QA checks all the orders for quality and CXT does all the...

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    Grubhub2018-04-24
  3. Helpful (1)

    "Not as great as everyone says it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Grubhub for more than a year

    Pros

    free food. nice people. good overtime

    Cons

    hard to move up. bad schedules. mediocre pay.

    Grubhub2017-11-16
  4. Helpful (10)

    "Customer Care Representative- Literally the worst work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Grubhub full-time for more than a year

    Pros

    Benefits are great Stock options are great PTO is pretty flexible

    Cons

    DISORGANIZED. Changes are made everywhere, but no one notifies the representatives. You can ask 3 different leads and/or managers the same question and literally get 3 completely different answers. COST/PROFIT DRIVEN. They really only care about money. They don't care about the customers or employees. They eliminated an entire shift just to outsource it and save money. Despite the fact that they planned this for months,...

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    Advice to Management

    Be more consistent and at least allow the employees and customers to feel like you care about them. Offer opportunities for growth. Ask for feedback from the employees before making big changes. They may be able to tell you that the change doesn't actually make sense.

    Grubhub2017-02-27
  5. "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Recommends
    Positive Outlook

    I have been working at Grubhub

    Pros

    Grubhub is a great place to work. There are plenty of hours available to fit my schedule. Being able to schedule the hours that I want/need to work is great. Management/Support staff is amazing!!!!

    Cons

    I really don't have any cons...........

    Advice to Management

    Keep up the good work.

    Grubhub2016-09-27
  6. Helpful (9)

    "Care Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Chicago, IL
    Recommends
    Negative Outlook

    I worked at Grubhub for more than a year

    Pros

    -Weekly allocation for restaurants listed on GrubHub -Pretty good work/life balance. -Casual dresscode -Opportunities to professionally develop outside of the department that you are in.

    Cons

    -Unsupportive leadership, both management and upper management. If you have an issue with anything they either refuse to help or help incorrectly. This ranges from issues pertaining to a call you had taken to Paid Time Off approval. -Poor communication both departmentally and inter-departmentally. -Comparatively low pay. Reps are asked to do everything from tech support to floor support to payments to setting updates,...

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    Advice to Management

    When employees come to you with issues, its important to take them seriously and find a way to solve them. In order to expect reps to be empathetic to callers, it would be necessary to be empathetic to reps.

    Grubhub2016-05-29
  7. Helpful (8)

    "Customer Service Call Center Hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grubhub

    Pros

    Free food, parking is cheap.

    Cons

    Poor management, favoritism, cheap, surpise bids

    Advice to Management

    Speak up for the agents and do your job.

    Grubhub2015-11-18
  8. Helpful (3)

    "Good Company for New Hires"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    GrubHub is a startup company that potentially has a lot to offer. People are friendly, work space is open, and great benefits.

    Cons

    They are becoming more corporate as the days go by, which is understandable since they just went public last year. It can be very frustrating at times.

    Grubhub2015-09-23
  9. "Not for anyone who has a life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grubhub full-time for more than a year

    Pros

    Lots of new people to get to know all the time. Food. Nice office. Good location. Nice coworkers.

    Cons

    Brutal shift bids every 3 months. Don't make plans because you never know if you'll be able to be there. Doesn't take much to drop your ranking and then you end up with the worst shifts. Forget if you have a life outside of GH, don't like your shift? Too bad. Turnover rate is ridiculously high because of the shifts. GH doesn't understand that there are LOTS of people out there that want 2nd and 3rd shifts but...

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    Advice to Management

    Stop shift bids and hire people who really want/need to work 2nd & 3rd shifts. Invest in your employees with good managers who will mentor them instead of just looking at numbers. Food is nice perk, but actually acknowledging employees is tons better.

    Grubhub2015-08-03
Found 9 reviews