Grubhub Reviews | Glassdoor.com.au

Grubhub Reviews

Updated 17 Jul 2019

To filter reviews, or .

Found 499 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
72%
Approve of CEO
Grubhub CEO Matt Maloney
Matt Maloney
304 Ratings
  1. Helpful (3)

    "More negative than positive for me."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant Care Specialist in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Grubhub full-time for more than a year

    Pros

    1. $18 a week in free food credits to your Grubhub account. 2. You can wear really anything you want..... really ANYTHING. *please see cons about the negative side of this. 3. You get some stock after your one year mark and then up until, i think the 4th tear. It is just a bit confusing and no one really knows how to explain it to you. 4. The break room is huge and usually a some apples or bananas for free. (Sodas...

    Show More

    Cons

    1.People show up in pajamas, short-shorts, or mid-length shirts. People also walk around wrapped in blankets with no shoes. So It is always just feels a bit non-professional. 2. The break room may be big BUT about 95% of the people on the floor are as messy as a 2 year old. You may want to cover your nose, and keep some hand sanitizer in your back pocket. (THE HAND SANITIZER WAS NEVER FILLED) 3. The work environment...

    Show More

    Advice to Management

    I really have nothing else to say to management. Unfortunately, the managers do not care about you no matter how much they say they do. They pretend to really understand listen to your concerns, but immediately sweep it under the carpet once your done. "Fake it to you make it" I have been told more times there then I can count. That is basically what every manager is doing..FAKING IT till they move on...

    Grubhub2019-04-30
  2. Helpful (1)

    "If you are looking to make an impact, Grubhub is the right choice for you."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Fast paced, High growth, Great benefits, Fun culture, Great people

    Cons

    Can't think of anything so far.

    Grubhub2019-04-16
  3. "It's an OK gig"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Driver Care Specialist in Chicago, IL
    Recommends
    Negative Outlook
    No Opinion of CEO

    I worked at Grubhub full-time for more than 3 years

    Pros

    Holiday pay, free snacks and beverages, weekly meal allotment

    Cons

    crowded, dusty, limited advancement opportunities

    Advice to Management

    Concentrate on quality, protect the reps

    Grubhub2019-04-30
  4. "If you care about work/life balance and making money...SCORE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Chandler, AZ
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    I've been barely surviving for years now in these horrible call centers that that will take everything from you and give nothing in return. This place? This place has your best interests at heart always and there's actually potential to make real money so that you can work 40 hours a week and still be able to feed your kids (which is rare to find nowadays). As long as you bring your A-game each day and keep a positive...

    Show More

    Cons

    I appreciate the go-getter attitude from the reps and managers here. But... the processes that they have in place could definitely use some SERIOUS refining. Training was an absolute mess and they just threw a TON of info out at you right away. Just brush it off though... once you settle in, you figure out most everything on your own through trial and error. Don't know what's up with customer service and the negative...

    Show More

    Advice to Management

    Seriously take a look at the training program for sales. Though our class did a good job of sticking through it, I can definitely see how other reps who aren't as confident will bail when they really shouldn't. You don't want a negative experience right from the get go!!

    Grubhub2019-04-09
  5. "Awful sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grubhub full-time for more than a year

    Pros

    Nice office space, lax atmosphere

    Cons

    Earning potential is way down because everyone has to sell into a bunch of tiny towns where there aren't many restaurants. Management refuses to reform the commission structure to reflect negative pay potential. Also, most of the top sales reps have quit and moved on. There is no, I repeat no, room for promotion or career advancement, they always hire externally.

    Advice to Management

    Sell your stock, and buy short positions against GrubHub as it looks like DoorDash will be eating your lunch and you will make a lot of money by shorting GrubHub's stock (way more than you could possibly make in salary at GrubHub)

    Grubhub2019-05-16
  6. Helpful (1)

    "Great people, but poor mid-level managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Executive in Chicago, IL

    I have been working at Grubhub full-time for more than a year

    Pros

    People are great, work can be fun, and plenty of perks

    Cons

    High turnover with sales team which creates a demoralizing atmosphere.

    Advice to Management

    New mid-level manager, and faster execution to resolving the climate

    Grubhub2019-04-19
  7. Helpful (3)

    "Just got offered the position yesterday!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Chandler, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Everything!!! Seriously!! I can tell this will be an amazing adventure and career for me!

    Cons

    None that I can see or predict at all.

    Advice to Management

    Keep up the amazing work!

    Grubhub2019-03-23
  8. Helpful (1)

    "Politics & Favoritism say it all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Restaurant Sales Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Grubhub full-time for less than a year

    Pros

    Laidback culture and peers to make friends quickly

    Cons

    Felt lied to upon hiring. You have to travel to make anywhere near good money. Managers choose favorites, find loopholes, and play politics against each other. Expectations changed every month and it was hard to keep up. Basically, a sale based on luck, not on talent.

    Advice to Management

    Keep expectations consistent to give it time to see if they will actually work. Rotate who travels so everyone has a chance to earn a good living. Be transparent upon hiring. Focus on keeping employees happy so they will love making the company money, instead of only focusing on how to beat out DoorDash every month. If you grow on weaknesses internally, the market leadership will come organically.

    Grubhub2019-04-16
  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Grubhub full-time for less than a year

    Pros

    Compensation, atmosphere, office amenities, innovation

    Cons

    Competitive amongst each other, lacking service perks

    Grubhub2019-03-31
  10. Helpful (6)

    "Good opportunities for growth but lack of compassion for employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate 
    Recommends
    Negative Outlook
    No Opinion of CEO

    I have been working at Grubhub full-time for more than a year

    Pros

    While I don't know the c-suite as they are not very visible, the lower and mid level employees are great. I work with multiple departments and everyone I've worked with is always willing to help and contribute as you need. So overall it's a positive work environment. The unlimited vacation is wonderful and we are able to take advantage of it. Although I hear that this is really dependent on the team you're on. They...

    Show More

    Cons

    Stock is not doing well and rather than giving you more base pay for raises, they give you stock shares. However, they don't vest for a year so they're stringing you along to keep you. With a PATHETIC maternity leave policy (it's less than 3 WEEKS), they are putting many women between a rock and a hard place. For those that are looking to have a family, they decide between dealing with a poor maternity leave policy...

    Show More

    Advice to Management

    Give more base pay rather than stock; it's a fake way of showing that you care about your employees and value them and their work. Fix your maternity leave policy. It's shameful. Set up a way to submit anonymous feedback. For a company of this size across multiple locations, it feels like a must.

    Grubhub2019-04-02
Found 499 reviews