H&M Employee Reviews about "h amp m"

Updated 17 Mar 2020

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3.6
67%
Recommend to a Friend
83%
Approve of CEO
H&M CEO Helena Helmersson
Helena Helmersson
108 Ratings
Pros
  • "I LOVED the benefits at H&M even as a sales advisor, they give you great benefits(in 284 reviews)

  • "Fast paced environment with great people to work with(in 228 reviews)

Cons
More Pros and Cons

Reviews about "h amp m"

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  1. "Great work culture"

    5.0
    • Career Opportunities
    Current Employee - Anonymous Employee 

    I have been working at H&M full-time

    Pros

    Great team to work here at H&M

    Cons

    Low pay and less fun here at H&M

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  2. Helpful (3)

    "Be careful who you friend with"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Christmas Casual in Sydney
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at H&M for less than a year

    Pros

    I work at H&M Broadway. The role itself is pretty easy and decent for newcomers to no experience. Good for university student who need part time. Or those who need a short term job. The casual pay rate is pretty nice if you really need to make some money. But don’t expect to be able to pay for your rent every week. There are 25% staff discount and Christmas discount gift card. It’s pretty useless as the price is not that much difference. Most clothes will be on sales majority of the time anyway. And I have never spend a dime on H&M clothes. The quality of the fabric is the worst in the market. Not worth spending your hard earn money even with staff discount. Good opportunity to get experience.

    Cons

    * The casual hours are horrible. Most of the time less than 10 hours a week. * The 6 am start is horrible. Even if you came a second late than the actual start then you’re late. The managers are coming for you. * The managers are young 19-22 with no leadership or management skills. The managers have no sympathy. Low EQ. They will never listen to you and only talk down on you. * Toxic and demotivating work environment. Never once I had been praised or receive any positive feedback for any of the hard work that I do. Even if you work harder than the colleague next to you, they never bat an eye. They only care about what you do wrong. The managers are easily pick on the small negative thing that you do and make a big fuss about it. They would try to talk down on you and threat you with warnings. * Be careful who you’re friend with. You never know who may talk behind your back to the manager. The people in this place don’t practice the core values at all. Rubbish. The training is a lie. Once you start working they will reveal their true self. They will talk behind your back and report little thing about you to the managers. The managers will come for you even though you did nothing wrong. Just do your job and go home. * Expect many fake friends * The managers will passive bully you if they don’t like you. They will force you to quit by giving you little to no hours. * The truth is they don’t care about you. You are replaceable. You are design to be pump and dump. The role design to make as much profit from you as possible. * The most important thing to the manager is the budget, NOT YOU. * Never expect to be secure in this job.

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  3. "Save yourself! Do not work for H&M."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at H&M part-time for more than 3 years

    Pros

    They can be flexible if you speak with an empathetic manager (if you are lucky to have one). There are a variety of shift hours you could work if you have have limited availability. The work in itself is relatively easy to do.

    Cons

    I don't even know where to start. This company has so many issues ingrained within its culture resulting in a toxic environment filled with unhappy jaded workers filled with thoughts of dissent. - Management is poorly trained and are promoted based on internal popularity. - Upper management is out of touch with the realities of work life on the store floor and thusly create unrealistic demands of workers. - They constantly create 'routines' which go against FairWork standards. They will lock your own property in a locker with their own padlock if you forget to bring your own. They place store music in the lunch room so that you 'don't nap'. - they ask for a culture of feedback but never take on any feedback for management and NEVER EVER EVER provide positive reinforcement to workers on the floor not once will you ever be told 'good job' or be thanked for completing a task. And management will only ever ask you to do things by saying 'do you want to..' not 'could you do...' this is again mainly due to the poor in store training for the management. - There is a scary and sustained clique hierarchy established by the Visual Merchandisers at H&M. They refuse to and do not speak to Sales Assistants. The consistently palm off their own duties to Sales assistants . - Deliveries in the morning go for 3 hours from 06:30-09:30. It is extremely menial labour with a whip being cracked over your head by management walking around consistently over that period making sure that you make the required target. You are also NOT allowed water bottles at your tables while you process the clothing. And leaving for a drink of water will be detrimental to your work load. - Swedish international workers are given preferential treatment and are moved from store to store to ensure their working visas are kept valid for a further 6months each time...regardless of their work ability compared to other workers. - You will be treated like a child, incapable of independent adult thought. - Any feedback you give them will fall on deaf ears. - they make up rules constantly, it's very hard to keep up. -you will be consistently mistreated by customers. -any accidents you make on the cash register you will be reprimanded for. Even though you have been putting through transaction after transaction for one or two hours. I could go on but I have try not to waste my precious waking hours letting that place get to me anymore. And gave up trying to think of everything because they honestly don't care, they don't want to hear because truly you are replaceable there. The turn over rate is insane. In 3 years there I had over 25 managers and worked in 3 departments and saw many more fellow sales assistants come and go. If you still decide to work there I guarantee you will understand what I mean within a very short amount of time. Good luck.

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  4. "Office position review"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Lease Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at H&M full-time for more than a year

    Pros

    H&M has one of the best corporate cultures. The predominate workforce is young and if you are a graduate, you will be given a lot of responsibilities and autonomy

    Cons

    The promotion timing might be slow, only promoted when a spot frees up

  5. "Working at H&M"

    3.0
    Current Employee - Sales Associate 

    I have been working at H&M part-time for more than a year

    Pros

    The team is amazing and supportive. You will never have any trouble meeting friends at H&M

    Cons

    They can fire casuals at will just because the store is not reaching budget. You can be nervous about keeping your job anytime the store isn't busy.

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  6. "Good part time job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Part-time Sales Advisor in Melbourne
    Recommends
    Approves of CEO

    I have been working at H&M

    Pros

    Flexible, can swap shifts relatively easily because there are a lot of sales advisors. Fun, team-oriented work culture. Easy to make friends. Work is easy once you get the hang of the fast-paced environment. Good perks, 25% staff discount and 50% off vouchers around twice a year, and $100 H&M gift vouchers given to staff each yearly anniversary in Australia.

    Cons

    Some workers can be lazy, and gossipy. Always favourites by the management team as they are relatively young.

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  7. "Unprofessional Shocking"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Adviser in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at H&M full-time for more than a year

    Pros

    Modern stores Inviting to Customers Buddy support week one You get to change departments Morning, Evening 10 minute meetings Good store openings

    Cons

    Question. What r some of the challenges? My question back to H&M is: Ask yourselves what is really happenning in these stores behind the scenes??? So much does not get passed onto official channels. Team members on a power high. No trust or loyalty towards other team members. Some are just rude & ignorant towards their customers. No direct customer service. Meaning self service 99% of the time. To task driven, over loaded pressure to finish delivery schedule on time when team members regulary not turning up to delivery shifts, FAVOURITES in your team promoted quickly meaning experienced people overlooked. Obvious to others in turn questioning their Value System??? People are really struggling l felt sorry for new ones starting as their 1st job always came to me for advice because they where to afraid approaching managment, terrible. Only a select few are better managers.

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  8. Helpful (10)

    "Disappointed"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Sydney
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at H&M part-time

    Pros

    The 25% discount, could be 50% very occasionally. The people you work with, in my case sales advisors are mostly good, fun and kind people.

    Cons

    Ever since I began my employment at H&M, I've had a terrible work/life balance. For those studying and working part-time, you will most likely have only 1 day off in your week if you're lucky. The hours you are rostered on are awful as a part-timer, I feel like I'm working the amount a full-timer works because of all the days I'm at work. Management at H&M is probably one of the worst management teams I've ever experienced in retail. Firstly, when you are first employed and go through the induction or read through the policies, you are told there is no such thing as a hierarchy in the workplace. That is a complete lie. There is definitely hierarchy, the managers seem to think they can treat the sales advisors like slaves. (*to be fair, it's not all managers, but the majority). Managers also have obvious favourites within each department which I find highly unfair. The abrupt switching of people to different departments is also extremely irritating. Many people aren't even notified that they've been switched to another department, let alone asked if they wanted to move in the first place. It makes people feel unmotivated for work and useless in the new department they've been allocated to. The hours we are expected to work are ridiculous for a retail job. 5:30am starts. Maybe on days where we know we'll have to cater to more customers and get a lot more done (e.g. boxing day sales) but not everyday?! There are also times where people are left out, there is definitely a high-school clique vibe at H&M, people group off and leave others out. The pay is okay, but when you consider how hard we work and how many hours we work, the money is not worth the work in a part-time position. Managers are also extremely disorganised, when they are notified of changes to availability, rosters etc. it's like what you say goes in one ear and out the other. I understand it's difficult to remember everything, but it's important that you do, because everyone has other commitments outside of work that NEED to be considered so that when it comes down to it, we're not the one copping the blame as we have given early notice. LASTLY, some managers as well as other employees are, straight up rude and inconsiderate. When you ask a fellow employee if they can help out or carry out a task, they simply say they don't want to and are really picky with what they want to do. It is unfair and childish. it's a job, you have to do what you have to do, not if's, and's or but's. Just bloody do it. H&M constantly reminds you of their 'values' which are hardly ever demonstrated in the work place. You'll see what I mean, if you decide to accept your offer after reading this giant cons section. I've gathered all of these cons in the span of only 2 months of working at H&M, so my advice to you is, find a better, smaller company to work for, you won't regret it.

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  9. Helpful (2)

    "Great experience!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits