HSBC Holdings Customer Service Representative Reviews | Glassdoor.com.au

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HSBC Holdings Customer Service Representative Reviews

Updated 6 Jun 2019

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Found 136 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
44%
Recommend to a Friend
94%
Approve of CEO
HSBC Holdings CEO John Flint
John Flint
12 Ratings
  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSBC Holdings

    Pros

    - Great working environment - Targets easy to achieve - Great training and development provided

    Cons

    - salary below average - outdated systems (no eftpos machines in branches)

    HSBC Holdings2016-09-16
  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at HSBC Holdings full-time (Less than a year)

    Pros

    The culture is really well especially this is a multi nationalities company. The company is one of the word leading bank.

    Cons

    Systems are significant complicated. There are more than 10 systems being used in the retail banking and wealth management line, which gives you no choices but remember more than 10 username and passwords. Some CSM is not professional. Hardware is outdated.

    HSBC Holdings2019-05-05
  3. "CSO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Canberra
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at HSBC Holdings full-time for more than a year

    Pros

    Good training for all the staff and develop the skills they need the most and they are doing the good job on that part

    Cons

    People are not speak English and poor management skills and bully manager are often to see in every branch. The style of manage people is just so wrong

    Advice to Management

    Should be diversified for all employees to do work

    HSBC Holdings2018-04-30
  4. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sydney

    I have been working at HSBC Holdings (Less than a year)

    Pros

    International background and branding

    Cons

    Too many limitations due to the requirements of larger global standards

    HSBC Holdings2016-11-05
  5. "friendly place, pretty flexible for a bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Leeds, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSBC Holdings full-time (Less than a year)

    Pros

    management are very clickey with their circle of people and opportunities to progress are mainly for those whose fave fits. I suppose that is just relevant to Leeds. overall the company has a very good ethos to employee welfare, but it really depends how your line manager delivers it. I had a very much tick box style manager who just wanted to get me through the motions to cover their own back

    Cons

    banks make colossal profits yet those lower in the food chain are no longer remunerated by the decent bonuses that used to be paid before the banking crisis.

    Advice to Management

    follow the companies values and tailor them to each individuals needs

    HSBC Holdings2019-06-06
  6. "Good work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Swansea, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSBC Holdings part-time for more than a year

    Pros

    Great benefits, managers make every effort to accommodate staff, parental leave, sick pay, bupa health care, great pension share save and bonuses

    Cons

    Hard to earn beyond 26000 if you are ambitious.

    Advice to Management

    Keep up the good work!

    HSBC Holdings2019-05-24
  7. "A very friendly and fun filled environmental"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Petaling Jaya
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at HSBC Holdings full-time for more than a year

    Pros

    Supportive co workers/ TL and peaceful surrounding

    Cons

    Political issue in management / lack of appericiation

    Advice to Management

    could be better if treated everyone equally

    HSBC Holdings2019-05-23
  8. "Tip to company that keeps work engaging."

    StarStarStarStarStar
      Current Employee - Customer Service Representative in Birmingham, England

      I have been working at HSBC Holdings full-time (Less than a year)

      Pros

      Pay, time, atmosphere, culture, feelings.

      Cons

      Shifts, Pay, long hours, holidays, school

      HSBC Holdings2019-05-22
    • "Customer Service Rep"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative 

      I worked at HSBC Holdings part-time

      Pros

      -diverse group of people -international company so lots of opportunity to branch out -wasn't crazily busy like JP or Bank of America

      Cons

      -HR systems were slow -

      HSBC Holdings2019-04-16
    • "Honest opinion"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Birmingham, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at HSBC Holdings full-time for more than a year

      Pros

      Great management Listen to feedback look after mental health

      Cons

      Workload very tense and expectations not worth pay

      Advice to Management

      Treat people like humans as opposed to payroll number

      HSBC Holdings2019-03-14
    Found 136 reviews