HSBC Holdings Customer Service Representative Reviews | Glassdoor.com.au

HSBC Holdings Customer Service Representative Reviews

Updated 15 Aug 2019

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Found 144 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
95%
Approve of CEO
HSBC Holdings CEO John Flint
John Flint
13 Ratings
  1. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HSBC Holdings

    Pros

    - Great working environment - Targets easy to achieve - Great training and development provided

    Cons

    - salary below average - outdated systems (no eftpos machines in branches)

    HSBC Holdings2016-09-16
  2. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Melbourne
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at HSBC Holdings full-time for less than a year

    Pros

    The culture is really well especially this is a multi nationalities company. The company is one of the word leading bank.

    Cons

    Systems are significant complicated. There are more than 10 systems being used in the retail banking and wealth management line, which gives you no choices but remember more than 10 username and passwords. Some CSM is not professional. Hardware is outdated.

    HSBC Holdings2019-05-05
  3. "CSO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Canberra
    Doesn't Recommend
    Positive Outlook
    No Opinion of CEO

    I have been working at HSBC Holdings full-time for more than a year

    Pros

    Good training for all the staff and develop the skills they need the most and they are doing the good job on that part

    Cons

    People are not speak English and poor management skills and bully manager are often to see in every branch. The style of manage people is just so wrong

    Advice to Management

    Should be diversified for all employees to do work

    HSBC Holdings2018-04-30
  4. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sydney

    I have been working at HSBC Holdings for less than a year

    Pros

    International background and branding

    Cons

    Too many limitations due to the requirements of larger global standards

    HSBC Holdings2016-11-05
  5. "Good place to work"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at HSBC Holdings

    Pros

    Nice office , flexible shifts

    Cons

    No cons, nice place so far

    HSBC Holdings2019-08-15
  6. "Amazing work place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hyderābād
    Approves of CEO

    I have been working at HSBC Holdings full-time for more than a year

    Pros

    Brilliant performances review and amazing incentives

    Cons

    No cons for the company as for now

    Advice to Management

    None

    HSBC Holdings2019-08-04
  7. "Pressured job but colleagues make it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Hamilton, Scotland
    Recommends

    I have been working at HSBC Holdings full-time for more than a year

    Pros

    Good benefits Fun colleagues Good training programme Holiday pay (buy sell etc)

    Cons

    Pressured job Unrealistic goals Stressful environment Unappreciative at times

    Advice to Management

    Show more appreciation for staff Improve managers a lot more

    HSBC Holdings2019-08-04
  8. "Ok."

    StarStarStarStarStar
    Current Employee - Customer Service Representative in Glasgow, Scotland

    I have been working at HSBC Holdings full-time for more than 5 years

    Pros

    Good days off for work life balance

    Cons

    Long shifts. Busy all the time. Angry customers frequently.

    HSBC Holdings2019-07-24
  9. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook

    I have been working at HSBC Holdings full-time for more than 3 years

    Pros

    Leave policy is the best.

    Cons

    Politics and growth rate is very slow

    Advice to Management

    Management give priority to their spoons however it should always be the deserving one

    HSBC Holdings2019-07-06
  10. "Development opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in London, England
    Recommends

    I worked at HSBC Holdings full-time for more than a year

    Pros

    Study leave allowed for employees who wanted to get a degree

    Cons

    Minimum salary is below the market average

    HSBC Holdings2019-06-22
Found 144 reviews