Harrods Retail Sales Associate Reviews

Updated 9 Jul 2020

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3.3
50%
Recommend to a Friend
86%
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
16 Ratings
  1. "Mental health"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Assistant in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Harrods full-time for more than a year

    Pros

    There is really Amazing discounts

    Cons

    There was no help with mental health

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    Harrods Response

    HR Operations Director

    Hi there, I am really disappointed to hear about your experience with mental health at Harrods as it’s an area we have been working really hard on. From our Mental Health Network, 50 Mental Health First Aiders, onsite Corporate Health Department to 24/7 access to our Employee Assistance Programme there are lots of way our people can seek support. My email address is Abi.Weeks@harrods.com if you’re happy to talk further about this? Thanks, Abi

  2. "Great pay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in London, England

    I worked at Harrods part-time

    Pros

    Great pay, interesting clients, amazing place to work, flexible

    Cons

    Long hours, manic shoppers, late shifts


  3. "Good"

    4.0
    Former Employee - Retail Sales Associate in London, England

    I worked at Harrods part-time

    Pros

    Good incentives, nice work environment

    Cons

    Pressure from senior management or favouritism

  4. "Brilliant place to work for!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail in Knightsbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for more than 10 years

    Pros

    Harrods offers great career progression. Hard work is recognized and it has amazing people values.

    Cons

    Working in Knightsbridge means commuting to central London every day- but it is worth it!

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  5. Helpful (3)

    "Don’t work in Children’s wear"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Knightsbridge, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harrods full-time for less than a year

    Pros

    Great discount. Nice cafeteria and other things like that.

    Cons

    I had to contact HR in relation to a colleague bullying me. They responded to my email saying they would look into it. I never heard from them again even though I’ve tried to follow up a few times! Some of my friends still work here and say it hasn’t changed and they want to go to HR but know after what happened with me that it’s pointless. So surprised by Harrods I thought it wouldn’t be like this at all!

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    Harrods Response

    Retail Director

    Hello, thanks for leaving a review. I am concerned about the experience you have had during your time with us. We would like to understand more about your experience, please let us talk with you about the issues you have raised. You can contact me at: Laura.Brown@harrods.com.

  6. "Outstanding and engaging business"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Head of Retail Projects in Knightsbridge, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time

    Pros

    Inclusive, working hard to modernise, focused and passionate

    Cons

    Always seek to be progressive in an ever changing retail market - not a con, just a focus

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  7. Helpful (1)

    "Sales associate"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in London, England

    I have been working at Harrods full-time for less than a year

    Pros

    International team; interesting job; nice work environment; great staff discount and benefits; great teammate and good manager but very difficult to find

    Cons

    Could be bad work-life balance if not managed well; not that much team work unless you’re lucky to have a great teammate and good manager

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  8. Helpful (2)

    "Customer Service"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Retail Sales Associate 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Harrods part-time for more than a year

    Pros

    Good employee discounts. Chance to meet lots of different people with different backgrounds.

    Cons

    Hierarchical management style where everyone lets a little bit of power get to their heads! General sales managers and directors look down on you and speak to you like you’re in school! Often stigmatised to a role and not given a chance to move up the career ladder. Terrible communication between directors, managers and team leaders- which filters down to junior staff.

  9. "An amazing place to work!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Harrods full-time for more than 5 years

    Pros

    Strong focus on people, values and education so you can learn a great deal and develop yourself. Exceptionally high standards so you deliver your best Supportive and approachable managers Significant investment in the business Supported to engage in numerous activities for charity

    Cons

    Its incredibly disappointing when some colleagues don't care

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  10. Helpful (2)

    "Avoid as change in direction makes it unbearable."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in London, England
    Doesn't Recommend
    Negative Outlook

    I have been working at Harrods full-time for more than a year

    Pros

    A relatively respectable salary

    Cons

    Management is absolutely clueless and prioritize their self interest over the store.

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    Harrods Response

    Retail Director

    Hello, thank you for taking the time to leave a review. We deeply care about our people and want them to feel comfortable speaking about how they feel. We offer weekly drop in sessions, hosted by a different member of the retail management team each week whereby staff are very welcome to drop in to discuss any issues that are important to them. I would urge that you allow us to talk with you about some of the issues you have raised, either at one of these sessions or I’d be more than happy to meet with you myself. Please contact me at Laura.Brown@harrods.com.

Found 31 reviews