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Harrods Sales Assistant Reviews

Updated 30 Aug 2020

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3.2
46%
Recommend to a Friend
88%
Approve of CEO
Harrods Managing Director Michael Ward
Michael Ward
18 Ratings
  1. "really good employer"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time for more than a year

    Pros

    great wage and friendly people

    Cons

    long hours and some rude customers

  2. "Good overall"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time for less than a year

    Pros

    Good hours nice mangers good pay

    Cons

    Just fixing the shift times making sure everyone finishes on time

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  3. "Exclusive Shop Floor Work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant 
    Approves of CEO

    I worked at Harrods part-time for more than a year

    Pros

    Interesting and valuable experience to work at a top department store. Great lunch canteen area. Good staff discounts.

    Cons

    Customers standards are high. Sales periods can be very stressful.

  4. "Good place to learn and grow"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant Manager in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods full-time for more than 3 years

    Pros

    Met really amazing people, that are now friends for life. Supportive management. International team and customers. Opportunity for growth.

    Cons

    Low pay. Some toxic people in leadership roles.

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  5. "Best place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in Kuala Lumpur
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Harrods part-time for more than a year

    Pros

    - everyone treat u like family

    Cons

    i think everything is good non toxic place

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  6. "Good benefits"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Assistant in London, England
    Recommends
    Positive Outlook

    I worked at Harrods full-time for more than a year

    Pros

    Amazing staff discounts and befits

    Cons

    You always have to looks best, wear makeup and heels

  7. "Mental health"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retail Sales Assistant in London, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Harrods full-time for more than a year

    Pros

    There is really Amazing discounts

    Cons

    There was no help with mental health

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    Harrods Response

    HR Operations Director

    Hi there, I am really disappointed to hear about your experience with mental health at Harrods as it’s an area we have been working really hard on. From our Mental Health Network, 50 Mental Health First Aiders, onsite Corporate Health Department to 24/7 access to our Employee Assistance Programme there are lots of way our people can seek support. My email address is Abi.Weeks@harrods.com if you’re happy to talk further about this? Thanks, Abi

  8. "Great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Contractor - Sales Assistant 

    I worked at Harrods for more than a year

    Pros

    Everything was really nice, benefit, great colleagues.

    Cons

    Micro-managing, lack of sympathy from management, some favour only pretty ones

  9. "Amazing"

    5.0
    Current Employee - Sales Assistant 

    I have been working at Harrods full-time

    Pros

    Great people great staff awesome

    Cons

    Questionable customers but not all of them most of them are great but as it is is retail you can't escape them the questionable ones

  10. Helpful (2)

    "Great for your CV however too much pressure that involves not taking full lunch neither breaks"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Sales Manager in London, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Harrods full-time for less than a year

    Pros

    Great discount and perks. Full time works 37.5h not 40. Canteen with great prices for staff but food isn't that great tho

    Cons

    The over hierarchical structure, bureaucracy and failure to recognise these as issues makes completing work difficult. There is a real lack of understanding of what is going on at ground level, and it would well be worth taking the time to listen. No recognition Very old fashioned in terms of people policies Unrealistic workloads and expectations A bit of internal politics Some disorganisation in cascading important communication to the whole team in a timely manner Not always easy to approach managers It can be a real challenge to juggle expectations as standards are high. Issue with hierarchy, senior management are out of touch No recognition of good work Probation period puts you under high scrutiny that makes you believe you're not good enough!!!!!!!!!!!!!!! Senior managers are very rude and arrogant. Horrible management. Rude managers, need to be able to communicate without being condescending and patronising. No option to progress unless English is your first language!

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    Harrods Response

    Retail Director

    Hello. Thanks for taking the time to leave a review. I am really concerned about the points you have listed here particularly considering you are a current Assistant Manager in store. I would very much hope that you would contact me directly so that I can understand more about your experience and identify how we may resolve some of these issues. As you know, I hold regular drop-in sessions to give you the opportunity to come and speak to me and always make time to see anyone so please contact me as soon as possible at laura.brown@harrods.com so that we can work to resolve this together.

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