Hilton Grand Vacations Reviews

Updated Jul 29, 2021

To filter reviews, or .

Found 793 of over 818 reviews

3.9
77%
Recommend to a Friend
90%
Approve of CEO
Hilton Grand Vacations President Mark Wang
Mark Wang
408 Ratings
Pros
  • "Great benefits, huge income upside if you are good at sales(in 54 reviews)

  • "Additional pros, health insurance, team member travel program, fun work events(in 32 reviews)

  • Cons
  • "Sometime overworked, long hours and overtime(in 16 reviews)

  • "Stress to meet quotas, work environment changed to become to corporate(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 3.0
      Former Employee, more than 3 years

      Don't let the Hilton name fool you

      Jul 29, 2021 - Digital Designer in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The Hilton team member hotel rates were great. Not sure if they're contributing to 401K again after they took that away during covid.

      Cons

      Hilton may have been voted one of the best places to work in the US, but HGV certainly is not. The leadership is awful and only look out for their own best interests. They definitely don't reward employees for great work - promotions are not based on performance but rather how long you've been with the company. Projects are always springing up last minute and everyone works in such a scramble, and never as a team. Managers take credit for the work you did. False promise are consistently made. Oh and I was paid much less than the industry average for my position. Basically, I'm happy to be out of that toxic environment.

      Be the first to find this review helpful
    2. 5.0
      Former Employee, more than 1 year

      Front Desk Receptionist

      Jul 27, 2021 - Front Desk Receptionist in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As a front desk receptionist, you learn valuable customer relations, multi-tasking, and time management skills. You also gain proficiency in all business practices and operations, including meeting and appointment scheduling and administrative work. In addition, the company offers great benefits, a guarantee of 40 hours when you are a full-time employee and overtime.

      Cons

      There isn’t generally much upward movement within the company. The reception, most of the time, goes from being overwhelmingly busy to be painfully slow. A receptionist’s salary is very low for all the jobs you have to perform.

      Be the first to find this review helpful
    3. 5.0
      Former Employee

      Great place to work!

      Jul 28, 2021 - GSA in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great Benefits and flexible schedule

      Cons

      Usually have to work long hours

      Be the first to find this review helpful
    4. 4.0
      Former Employee

      Growing Company, feeling some pains...but a strong culture, results driven, Good people at the top.

      Jul 8, 2021 - Human Resources Director 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Trust the C Suite, they often make tough decisions for the right reasons.

      Cons

      culture at corp is sometimes divisive, even within HR and between COE's

      Continue reading
      Be the first to find this review helpful
    5. 5.0
      Current Employee

      Front desk agent

      Jul 18, 2021 - Front Desk Agent in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great travel benefits, and family benefits, great PTO

      Cons

      Open schedule, Weird hours, no other cons

      Be the first to find this review helpful
    6. 4.0
      Former Employee

      Great company

      Jul 19, 2021 - Compensation Analyst in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great company, great people, great benefits

      Cons

      not a lot of room to grow

      Be the first to find this review helpful
    7. 1.0
      Former Employee, more than 1 year

      Leadership Let Down

      Jul 9, 2021 - Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Good benefits and perks - Talented, hard-working, friendly peers

      Cons

      It's so disappointing when you have a team of talented and dedicated people only wanting to do their best work, but are consistently let down. - Leadership seems oblivious to incompetencies of those they hired to lead - Creative team lacking appropriate leadership (industry exp) - Complete lack of communication - Disrespectful treatment (verbally and in writing) - Too much turnover - Uncomfortable working conditions/atmosphere - Quick to point out what's wrong, rarely mention what's right - Unclear objectives - Favoritism Great leaders inspire, encourage and put people first. HGV failed to provide that during my experience. Many situations were flagged and ignored.

      Continue reading
      Be the first to find this review helpful
    8. 1.0
      Former Employee, more than 8 years

      TERRIBLE MICROMANAGEMENT

      Jun 16, 2021 - Collector I 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits including 401k, health care and amazing hotel discount

      Cons

      Management is the worst! There is a huge lack of communicating between employees and management. Training was quick and not informative enough. I understand working remote changed a lot of things but this company was not prepared at all for the transition. No one is ever on the same page and work issues never get resolved. Everyday there was new changes to policies or the system. There was no culture working from home. Felt like a robot clocking in everyday doing the same thing over and over. No incentives for employees or encouragement ever given. Managers only care about the bottom line and numbers. Supervisors are wore out and stressed all the time, you can tell they are overworked and feel trapped. Worst part they treat the customers even worse.

      Continue reading
      Be the first to find this review helpful
    9. 4.0
      Former Employee

      good company

      Jul 14, 2021 - Customer Service Representative in Ōsaka, Osaka, Osaka
      Recommend
      CEO Approval
      Business Outlook

      Pros

      kind colleagues and nice benefits for traveller.

      Cons

      The roles are changed a lot

      Be the first to find this review helpful
    10. 5.0
      Former Employee

      Good Entry Level IT Job

      Jul 7, 2021 - T1 SERVICE DESKTOP ANALYST in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good entry level IT job

      Cons

      Limited growth potential since the team is so new.

      Be the first to find this review helpful
    Viewing 1 - 10 of 793 Reviews

    Work at Hilton Grand Vacations? Share Your Experiences

    Hilton Grand Vacations logo
    or