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Hilton Reviews

Updated 19 February 2018
3,002 reviews

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4.0
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Hilton President and CEO Christopher Nassetta
Christopher Nassetta
1,274 Ratings

3,002 Employee Reviews

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Pros
Cons
  • It maybe hard to have a work/ life balance (in 88 reviews)

  • Long hours, ever changing staff (in 148 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Perth, Western Australia
    Current Employee - Anonymous Employee in Perth, Western Australia
    Doesn't Recommend
    Negative Outlook

    Pros

    Friendly staff,higher reputed hoteli, work wide hotel luxuries hotel

    Cons

    Not enough time,no consistent schedule, unorganised

    Advice to Management

    More staff

    Hilton Response

    14 Dec 2016 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  2. "Waiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hilton part-time

    Pros

    - Great environment
    - Great company
    - Great career trajectory

    Cons

    - Not for everyone if hospitality isn't a passion

    Advice to Management

    - Well managed

    Hilton Response

    13 Dec 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We... More


  3. "Catering/Bar Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Catering Team Leader in Adelaide
    Former Employee - Catering Team Leader in Adelaide
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton full-time (More than 5 years)

    Pros

    Great team to work with.

    Cons

    Bad hours.
    Bad pay. (1% above award made to seem like that is in your benefit).
    Overtime not paid but expected.
    Only 1 break per 6.5 hrs means a 13 hr shift gets 1 break in the middle. And your compensation for this is only the 1% above award.

    Hilton Response

    4 Dec 2017 – Senior Manager, Talent Acquisition

    Thank you for your review and offering feedback as we value your honesty. We are disappointed to hear that you did not experience the working dynamic as you had hoped and one that we strive to... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Q quite good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter
    Former Employee - Waiter
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton part-time

    Pros

    good work environment and good work condition

    Cons

    discrimination of foreigners and hard be a full-time staff

    Advice to Management

    Equal treatment of every employee

    Hilton Response

    28 Nov 2017 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities... More


  6. "A organisation that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Hilton full-time (Less than a year)

    Pros

    Benefits from discounts around the city and in-house incentives. Hilton Sydney seems to try and look after all employees although that seems to be just standard Hilton practices.

    Cons

    No clear career path given. There seems to be a throw-in mentality when a job opportunity shows up, whether it's from interstate or locally.

    Advice to Management

    Keep what you're doing. Give more guidance to your employees for progression.

    Hilton Response

    22 Jun 2017 – Senior Manager, Talent Acquisition

    We very much appreciate you taking the time to provide feedback on your overall work experience. With regard to Team Member discounts and benefits we are glad you were able to use them as we strive... More


  7. "2013 was not their finest year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Sydney
    Former Employee - Human Resources in Sydney
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hilton (More than 5 years)

    Pros

    Great culture
    Your team became family - this was driven from middle management
    Great discounts worldwide - but very hard to access locally

    Cons

    Change in senior management led to restructure of management team, losing a lot of good people along the way

    Advice to Management

    Stop looking to other Hilton chains to promote - there is always enough talent locally

    Hilton Response

    22 Jun 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to submit a review and provide feedback for us. We appreciate your comments and are glad that you enjoyed sharing and promoting our hospitality culture and vision. We... More


  8. "Flexibility and Good Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage Attendant in Sydney
    Current Employee - Food and Beverage Attendant in Sydney
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hilton part-time (More than a year)

    Pros

    I've been working at Hilton Hotel in Sydney for almost 2 years and it has been a good experience so far. I have the flexibility to choose my shifts according to my personal agenda. And, the most important, I have a lovely management and feel like a big family.

    Cons

    I believe the salary could be better.

    Hilton Response

    17 May 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to give us a review and provide some feedback. We appreciate you exemplifying our values and sharing our vision of hospitality in everything you do. Keep up the great... More


  9. "Overall great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Adelaide
    Former Employee - Anonymous Employee in Adelaide

    I worked at Hilton part-time

    Pros

    They provide several trainings and have monthly meeting with team members to share hotel's performance and what the hotel has been doing or planning to do. The hotel also recognises the people quite well. Other team member are friendly as well.

    Cons

    Workload can be a bit too much and manager often did not understand what front liners face everyday. I found that what departmental manager said often contradict with their action or policies they created, which was confusing for us.

    Advice to Management

    Understand what front liners face everyday and create policies that will solve the real issue. Also, please be consistent with what you have said.

    Hilton Response

    3 May 2017 – Senior Manager, Talent Acquisition

    Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities... More


  10. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hilton full-time

    Pros

    I feel that you are just not a number here. The team here is great and there is a sense of a family here . There are ample of opportunities in the company .

    Cons

    The company is a lot behind in technology (Technical upgrades ) than other hotels .

    Advice to Management

    More trainings and developments / Career Progression for internal staff members ,

    Hilton Response

    11 Jan 2017 – Senior Manager, Talent Acquisition

    Thank you for taking the time to provide us with your feedback and this review. Your comments are appreciated and valued. Be sure to share your ideas to include more training and developments for... More


  11. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Perth, Western Australia
    Current Employee - Business Analyst in Perth, Western Australia
    Recommends
    Positive Outlook

    I have been working at Hilton full-time (More than 3 years)

    Pros

    True people company to work for, great culture and career progession

    Cons

    Large Company (regulations, politics), may take time to implement changes if required


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