Holiday Extras Sales Specialist Reviews

Updated 26 Dec 2017

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1.5
7%
Recommend to a Friend
100%
Approve of CEO
Holiday Extras CEO Matthew Pack
Matthew Pack
1 Rating
  1. Helpful (5)

    "Sales specialist shortbreaks"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Specialist in Smeeth, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Holiday Extras full-time for more than a year

    Pros

    You get free use an Apple MacBook although they’re usually really old model

    Cons

    The call centre is regarded as the bottom rung of the ladder. You get timed going to the toilet and if you take more than 4 minutes on of the female team leaders literally screams at you for taking to long and to get back to work in front of your entire colleagues You get excluded from any of the bbq or fun stuff during your shift. You will rarely & in some cases never get to go to the weekly team briefings which is bizarre as you’re the only direct customer role so should know the changes to the websites before the customers?!!! However holiday extras rely on thier middle management too much to rely important information when this doesn’t in reality happen If your face fits you will be fine but for most you just get bullied work long miserable shifts and lose your self belief Don’t work there unless you’re not in a call centre role

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  2. Helpful (5)

    "Nice values, but increasing micro-management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Seasonal Sale Specialist 
    Doesn't Recommend
    Negative Outlook

    I worked at Holiday Extras part-time for less than a year

    Pros

    Can be very chilled out depending on who you work with Fun atmosphere at times Pay is good

    Cons

    Increasingly micro-managed by staff High turn over of staff on the phones Seems like team leaders/management aren't always helpful (ones that aren't on the phones) Some were reluctant to go on the phone and help when it was busy Very target heavy/driven Lack of opportunity to move in the company

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    Holiday Extras Response

    April 19, 2017Associate People Director

    Thank you for your feedback. We're really proud of our culture so we're pleased to hear that you enjoyed our values and fun atmosphere. However, we are sorry to hear about the other concerns raised in your review regarding the CX team environment and would like the opportunity to talk to you about these in more detail - please get in touch with us at peopleteam@holidayextras.com.

  3. Helpful (7)

    "Bullying environment"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Sales Specialist in Ashford, Kent, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Holiday Extras

    Pros

    Apple lap tops nice building

    Cons

    Bullyin in the call centre and favouritism is rife

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    Holiday Extras Response

    May 16, 2017Associate People Director

    We're really sorry to read this feedback. We have zero tolerance for bullying in any form so we'd like to understand more about your concerns and how we can resolve them. The People Team are always available for you to speak to in confidence and we would appreciate you getting in touch so we can talk about the issues raised in your review.

  4. "Happy to have come back"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Specialist in Hythe, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time for more than a year

    Pros

    Excellent rates of pay for call centre, good amount of paid holiday. Excellent employee perks - bbqs, fireworks, parties, shows etc.

    Cons

    Not enough coaching, sometimes the communication between teams is not consistant and we are the last to hear of new products or changes etc.

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