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HubSpot Customer Support Specialist Reviews

Updated 12 Jul 2019

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Found 14 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
79%
Recommend to a Friend
89%
Approve of CEO
HubSpot CEO Brian Halligan
Brian Halligan
10 Ratings
  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Awesome culture and great learning opportunities

    Cons

    Some roles have do not pay well

    HubSpot2019-07-12
  2. Helpful (5)

    "Support is a door that you must force open"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Recommends
    Positive Outlook

    I have been working at HubSpot full-time for more than a year

    Pros

    Working on the Support team is the best way to learn the product. Period. You get a great perspective into how customers use the platform in their daily operations, as well as the tru inner-workings of the tool itself.

    Cons

    Often not taken seriously be customers nor higher-tenured colleagues. We're usually the safety net for Salespeople who over-promise illusions of grandeur, or Success Managers who truly don't understand how most of the product works.

    Advice to Management

    The Support team management often feels that it needs to "rally the troops." While some of the team is on the younger side and relatively inexperienced in corporate America, many of us are well out of college and joined this team as a way to learn (not as a post-grad fallback plan). We're consistently being asked to push harder and give more, and more, and more. We don't need hand-holding, nor do we need rallying....

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    HubSpot2019-02-12

    HubSpot Response

    March 16, 2019Chief People Officer

    Thanks for your review and for your honest feedback--we are working really hard with the Support leadership to make sure that Support scales effectively and that we continue to solve for both the company and our customers in our approach to hiring and retaining great Support talent, ...

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  3. "A great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Career growth and benefits are great, unlimited vacation plan (if you're on target), work life balance

    Cons

    None that come to mind

    HubSpot2019-01-21

    HubSpot Response

    April 5, 2019Chief People Officer

    Thanks for helping our Support team and customers grow, and for having me in DubSpot this week to visit you all. Sincerely, Katie

  4. Helpful (9)

    "Customer Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at HubSpot full-time for less than a year

    Pros

    HubSpot does a really good job making employees feel very valued at work. They are flexible with the employees’ work life balance. So people are very happy, creates a very welcoming and friendly environment.

    Cons

    Do HubSpot employees really have good quality of living though? It is very difficult to live in Boston with this very low salary. I make less than 40 k at HubSpot. There is no transportation benefit, no meals provided, and no bonus unlike other companies. With HubSpot salary, your quality of living is very pathetic. Unless you want to pay very high rent around Boston, you would have to live very far away. For commuters,...

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    Advice to Management

    If you don’t pay your employees enough, at least feed them food or provide more solid benefits. If you don’t provide any good benefits, then pay your employees better. It seems like HubSpot doesn’t care about their employees as they do not help them have better quality of living.

    HubSpot2018-11-30

    HubSpot Response

    December 4, 2018Chief People Officer

    Obviously, this review is disappointing for a number of reasons and doesn't represent who we want to be as an organization. A few notes: everyone, including our support representatives gets an equity grant, and that's intentional--we want everyone from the front lines up to feel ownership ...

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  5. "Excellent place to work with great growth opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HubSpot full-time for more than a year

    Pros

    The defining aspect of HubSpot is the culture. The entire organization is welcoming, and I have never seen a company that runs as well as this one. You are genuinely looked after by all members of your team.

    Cons

    Work/life balance can be difficult to work out at first.

    HubSpot2018-11-08

    HubSpot Response

    November 11, 2018Chief People Officer

    Thanks for the review and for being part of our support org when you were at HubSpot-we really appreciate the feedback and hope you'll stay part of our HubSpot Alumni network! Sincerely, Katie

  6. Helpful (1)

    "Expanding too fast with no proper structures in place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Support Specialist 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at HubSpot full-time for more than a year

    Pros

    Great team, great culture, great employee benefits, strict hiring process so that they usually weed out people who are all talk and no brains

    Cons

    Culture is eroding fast due to rapid company expansion. No real growth opportunities. Work-life balance looks more like a metric to hit rather than actually caring about this balance. Employees forced to work back-to-back tasks non-stop all day and pressured to go home on time. A lot of burnout.

    Advice to Management

    Take employee feedback seriously.

    HubSpot2018-08-15

    HubSpot Response

    September 3, 2018Chief People Officer

    Thanks for being a HubSpot alumni, and for your feedback. Life-work fit is definitely something we are still working to evolve as we grow--the autonomy we offer everyone is great, but can also mean folks don't always unplug as much as they/we might like, so we have to find a good ...

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  7. "Amazing Company and Culture to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for less than a year

    Pros

    -- Amazing Culture (HEART is a real thing at HubSpot) -- Tons of flexibility with coming to the office and working from home -- Amazing co-workers and excellent management staff -- Great benefits and unlimited vacation!

    Cons

    -- The only con that keeps me from giving this place a 5-stars, is the starting salary of $35,000 in Support. This salary is well below industry standards, especially in a place with a high-cost of living like Boston.

    Advice to Management

    Keep up the great work! I feel like a valued employee here!

    HubSpot2018-05-11

    HubSpot Response

    June 11, 2018Chief People Officer

    Thanks for your review and hopefully you saw JD's note today on the thought we are putting into helping Support. Long-term, we have more work to do to think through the model that will work for the next decade for the business and for our employees, and that will likely require some ...

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  8. Helpful (1)

    "Too good to be true?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    I have been at HubSpot for nearly a year and I have held off writing a review because to be honest I have been waiting for what I thought was the inevitable slip of the gorgeous, attractive mask but if anything it has only got better and better! Honestly! I geniunely love getting up for my job, I adore the people I work with and finally I feel like I work in a company that looks at me like a human rather than a number....

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    Cons

    There is a really really sharp learning curve that can be totally overwhelming but in fairness management are realistic, fair and they listen - actively listen. I work in Support and the starting pay is not great but there are loads of opportunities to grow within the company - mainly outside of Support however.

    Advice to Management

    Keep doing what you are doing. Katie Burke and Kate Moran you are both goddesses for the culture you have built. Maybe find a way so that there aren't so many emails?? Or can I ask you to stop growing at such a crazy speed so I can keep up at the level I want?! (I want to have an indepth knowledge of everything...not asking much?)

    HubSpot2018-04-27

    HubSpot Response

    June 10, 2018Chief People Officer

    Well this made my entire week-thanks for sharing it. Our customer support team is such a huge core to our business, and I'm so grateful to you for helping our candidates learn more about your experience. In addition, I'm delighted you called out Kate's hard work--we are just so lucky ...

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  9. Helpful (19)

    "Don't fall for the hype. HubSpot is not what it appears on Glassdoor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Cambridge, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    There is an unlimited vacation policy.

    Cons

    To candidates out there: don't pursue this job. The Support department's management is disorganized and either unable or unwilling to advocate for the team. They look for hard working young people excited about the company that will take on endless amounts of work and don't yet have the experience to know to speak up for themselves about how messed up things are here.

    Advice to Management

    Pay Support more. This company keeps praising and bragging about the support organization as something that sets HubSpot apart, but you are clearly happy to take advantage of us and never follow through on your appreciation. Our compensation is not increasing with the increasing responsibilities you put on us. We've told you so many times in internal NPS that things are miserable in this department because people are...

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    HubSpot2018-03-01

    HubSpot Response

    February 28, 2018Chief People Officer

    Sorry to hear that you're frustrated and clearly not happy in Support or at HubSpot. Needless to say, I hope you'll consider talking with your HR business partner about your thoughts here, as it's much easier for us to help you personally with that connection. Nonetheless, your assertion ...

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  10. Helpful (3)

    "Great place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Portsmouth, NH
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Opportunities for growth early on in your career. Transparency across departments and ranks gives you an opportunity to network and learn from different departments.

    Cons

    Average age is pretty young and lots of first time managers

    Advice to Management

    Be more than open to constructive criticism from the people you manage - look for it, ask for it early and often

    HubSpot2017-06-05

    HubSpot Response

    June 7, 2017Chief People Officer

    Thanks for being a part of PortSpot's growth (congrats on the Full House) and thank you for your review! I think you're right to push managers on getting constructive feedback--we are going to work on ways of making that a bigger part of the culture of first time management as we ...

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Found 14 reviews