HubSpot "unlimited vacation" Reviews | Glassdoor.com.au

HubSpot Employee Reviews about "unlimited vacation"

Updated 17 Jul 2019

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Found 826 reviews

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HubSpot CEO Brian Halligan
Brian Halligan
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Reviews about "unlimited vacation"

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  1. Helpful (1)

    "HubSpot has changed my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time

    Pros

    HubSpot has changed my life... and that is not hyperbole. When people ask me why I continue to work at HubSpot, this is how I answer: (1) I'm in love with our mission. We really help businesses grow and that's a powerful force. (2) The people. HubSpot has a rare breed of people that are insanely smart and helpful. That is a rare combination. (3) We're winning. We continue to grow quickly and that means there is a lot...

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    Cons

    HubSpot isn't for everyone. If you can't work hard enough, HubSpot isn't for you. You'll fall in love with HubSpot and our people, but you won't enjoy it fully. We have amazing training and managers to help you, and we have amazing perks like work from home, unlimited vacation, and flexible working hours, but these are perks are tough to use when you don't have the engine to...

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    Advice to Management

    Keep doing what you are doing. Continue to be brave about the direction of HubSpot and pragmatic in your approach.

    HubSpot2018-10-05

    HubSpot Response

    October 9, 2018Chief People Officer

    I love that you love to win (spoiler alert: I do too), but I love even more than HubSpot has had a meaningfully positive impact on your life--your review made me tear up, so thank you for sharing. I promise we'll continue to be brave in our commitment to HubSpot's long-term success, ...

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  2. Helpful (1)

    "The Culture Isn't Just a PR Play"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Before I joined I was skeptical about the culture and perks being a ploy to mask a less-than-ideal place to work (as is the case with lots of companies) but HubSpot really delivers on its promise of a fantastic culture. What most people are most attracted to (unlimited vacation etc.) is actually not what keeps me in my job. I get to work with the best group of people, both here in Sydney and all over the world in...

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    Cons

    HubSpot is full of super talented, ambitious people and it can be easy to feel like you're not good enough (imposter syndrome is at an all-time high working here!) I find my work-life balance has ups and downs. Sometimes I'm flat out and all I think about is work, but on the flipside, I never get downtrodden by it as I have the best team and we're all in it together. The fact I'm able to manage my own schedule (when...

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    Advice to Management

    Keep the bar for talent exceptionally high as we grow -- it's what makes HubSpot such a valuable learning experience for anyone working here.

    HubSpot2017-10-15
  3. "The Service Org is evolving, leadership truly cares, and you matter here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Portsmouth, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Yes - there are incredible benefits such as unlimited vacation, barista service, a smoothie bar, snacks galore, etc - but those aren't the true perks of HubSpot. From my experience, I find that Hubspot as an organization truly values its employees - and the Service Org is certainly no exception. I've never been a part of an organization that focuses so much on its talent, offering vast learning opportunities as well...

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    Cons

    This isn't a con, but a general note to new hires: you're the captain of your growth and development here, so it's truly worthwhile to take advantage of the many opportunities (such as HubSpot's learning and development programs).

    HubSpot2019-06-21

    HubSpot Response

    June 27, 2019Chief People Officer

    This is beautifully articulated, thanks for taking the time to share this with folks interested in Customer Success at HubSpot. We're so glad to have you helping our customers grow better, and I would echo your point that our CSM team is highly consultative and empowered to help our ...

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  4. Helpful (2)

    "A great overall culture hampered by bad middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Services 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at HubSpot full-time for more than 3 years

    Pros

    - Unlimited vacation is truly unlimited - no tracking system, no red tape, no snide comments from coworkers or management (at least in my experience) - In spite of recent code red mishaps, I think the software is heading in the right direction. I can't speak to the overall strategy, but for the most part, as both an internal and external user, there's been continuous improvement in functionality, and the UI and general...

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    Cons

    Two main cons, neither an easy fix: 1. The "Peter principle". Upward trajectory at HubSpot relies heavily on an eventual promotion to middle management. This is seen as "prestigious" or a sign of talent, but the fact of the matter is that across departments, the responsibilities of managers are vastly different from those of individual contributors. Although not universally true, wayyyy too many people get promoted...

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    Advice to Management

    Get better managers, external if need be, and be more creative about internal career paths for your HubSpotty people. Continue to focus on the quality of the product - you have the right idea, Marketo and Pardot suck, so keep focusing on those strengths. Be introspective in your hiring, and understand that the whole is greater than the sum of its parts - intersectionality is a very real thing, and there's more to diversity...

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    HubSpot2019-06-24

    HubSpot Response

    June 27, 2019Chief People Officer

    Thanks for your feedback, even thought some of it was tough to read and here. A few things that stuck out to me: 1) I agree with you on both unlimited vacation and the directional nature of our product being the right one, so thanks for that call out. 2) We are investing a lot in ...

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  5. Helpful (1)

    "Great Perks, but a Culture that Isn't Scaling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Neutral Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    It's not hard to get on board with HubSpot's Culture Code (an adaptation of Patty McCord's work at Netflix) and it's "only policy" of "Use Good Judgment." Free snacks, a large open office campus plan with plenty of common spaces, smoothie bar, gym, unlimited vacation, etc. The people are generally pretty smart, talented, and hardworking. The intentions are always good, and this is particularly clear when it comes to their...

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    Cons

    HubSpot is finding it increasingly difficult to scale its culture across 9 global offices, and as a result, culture is especially struggling at "home" in Cambridge. As the manager corps expands, there isn't enough training or support available to first-time managers. As a result, the company is seeing a lot of turnover--including folks who've stuck around for 4+ years but didn't find it worth it to make it to 5 to get...

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    Advice to Management

    Invest more in developing people management and leadership skills among promising individual contributors. Take more bets on your best talent--if they've already proven themselves, promote them. Don't have them do the job for 6 months before actually giving them the commensurate title and pay.

    HubSpot2019-06-18

    HubSpot Response

    June 27, 2019Chief People Officer

    Thanks for the feedback and sorry to hear that you don't think our culture is scaling--our turnover remains low, and our internal mobility numbers are high, but nonetheless I don't like hearing that you're feeling that we aren't scaling organizationally. I think your push on people ...

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  6. Helpful (7)

    "HubSpot doesn’t care about its service org"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager in Beverly, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at HubSpot full-time for more than 3 years

    Pros

    The unlimited vacation and office perks like the barista are nice. My coworkers were smart and hardworking. Cross-collaboration - although strained from growing pains - is still achievable with the right channels.

    Cons

    HubSpot’s Customer Success org is struggling. They’ve had high burnout in this role due to larger than average customer ratios (think 1:200+ in a bad quarter) and impossible targets. You can only offer a certain level of service at those ratios, which makes it impossible to hit target. This leads to high turnover rates, which causes even higher ratios. Instead of solving the problem, managers blame it on Customer Success...

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    Advice to Management

    Listen to the feedback of your employees. You’re going to be in a perpetual attrition cycle if you don’t take them seriously. You hired them because they’re smart. Take the manager “my employees are lazy” excuse for what it is: poor management.

    HubSpot2019-06-01

    HubSpot Response

    June 4, 2019Chief People Officer

    This was a tough review to read, but thanks for sharing your perspective. A few notes: -The CS org is still very much growing to support our customers--I'm not sure when you left, but I think you would see/hear a lot of things this year that support our customers and the CS team ...

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  7. Helpful (2)

    "Truly a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Inbound Consultant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than 3 years

    Pros

    - Unlimited vacation policy (if you're hitting your metrics) -Flexible work from home policy - Employee Stock Purchase Program - Restricted Stock Units granted at various levels (usually in association with promotions) - Coffee and beer gardens - Healthy snacks for free, including cereal, bagels, fruit, veggies, string cheese, etc. - Challenging but rewarding work environment - you'll never be bored - Great...

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    Cons

    - Process + system changes can be rolled up a bit clumsily, negatively impacting the day-to-day operations of individual contributors. - Benefits are fantastic. Pay has not kept up with the increasing cost of living in the Cambridge/Boston area.

    HubSpot2019-02-12

    HubSpot Response

    March 16, 2019Chief People Officer

    Thanks so much for sharing your review and for helping our customers grow. I also love that you called out our ESPP program and our refresher grants-most recent reviews haven't included those and they are important benefits for our employees and candidates. We are doing a lot of hard ...

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  8. "A great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for more than a year

    Pros

    Career growth and benefits are great, unlimited vacation plan (if you're on target), work life balance

    Cons

    None that come to mind

    HubSpot2019-01-21

    HubSpot Response

    April 5, 2019Chief People Officer

    Thanks for helping our Support team and customers grow, and for having me in DubSpot this week to visit you all. Sincerely, Katie

  9. Helpful (7)

    "Stop Treating this like an Entry Level Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Support 
    Doesn't Recommend
    Negative Outlook

    I worked at HubSpot full-time for more than a year

    Pros

    Benefits (unlimited vacation and sick time, ability to work remotely if need be)

    Cons

    -Not enough time in the day to be both a thorough support specialist that SFTC, and gain skills in a specialized area -Most reps work 9 hours a day and are praised for working over time, despite minimum pay. working overtime seems to imply you are better (from a peer to peer standpoint, and manager to employee) -Inappropriate to set a metric for "tickets" as opposed to "customers" at such a high number. I think you...

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    HubSpot2019-02-21

    HubSpot Response

    March 18, 2019Chief People Officer

    Ouch, tough one to read. We are doing a lot of work with Support leadership right now to achieve a few important things: 1) Great clarity internally and externally on what Support folks can expect daily in the role so there is alignment of expectations from the start 2) Better ways ...

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  10. Helpful (2)

    "Lively and earnest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Analyst in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at HubSpot full-time for less than a year

    Pros

    - smart and friendly people - interesting work - ample opportunity to grow - autonomous teams are agile and fight bloat - personal boundaries for work-life harmony are respected - leadership is genuine when encouraging employees to take time off and recharge - unlimited vacation/PTO - use good judgement - flexibility to work remote is awesome - key job-critical tools are all in the cloud, meaning I can work from...

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    Cons

    - work-life harmony doesn't just happen, HubSpot is full of go-getters so of course the momentum is to get stuff done; that being said, when you make a clear boundary, people warmly respect it! - pro tip, unlimited vacation means that you can't get paid for unused days if you were to transition to another company, so, better make good use of them! :)

    Advice to Management

    Keep up the good fight in terms of keeping HubSpot teams autonomous and agile. Every approach has pros and cons, and in this case the cons are totally worth it for the pros. Things can get messy, communication can be hard, stuff moves so fast it's hard to keep track -- but that keeps life exciting, keeps us humble, and is so much better than being stagnant.

    HubSpot2019-01-12

    HubSpot Response

    February 4, 2019Chief People Officer

    First things first, this is an outstanding title for a review, and sounds like it could be a Broadway play OR a Glassdoor review, which is impressive, so kudos to you for your descriptive title and thoughtful review. I appreciate your feedback, candor, advice on taking vacation (I ...

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Found 826 reviews