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Hulu Reviews

Updated 16 October 2018
312 reviews

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3.9
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Hulu CEO Randy Freer
Randy Freer
21 Ratings

312 Employee Reviews

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Pros
Cons
  • "If you have a family forget seeing them because there is no understand of work life balance from the marketing teams" (in 19 reviews)

  • "Just a few growing pains but its also exciting to help have such an impact" (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "1 Year at Hulu Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA (US)
    Current Employee - Anonymous Employee in Santa Monica, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hulu full-time (More than a year)

    Pros

    Welcoming Environment
    Plenty of Workplace Perks
    Amenities Galore
    Work Hard, Have Fun

    Cons

    Constantly Changing Environment, if you aren't good with change, be cautious.

    Advice to Management

    Having 1:1's with team members is VERY important.


  2. "Viewer Experience Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Hulu full-time

    Pros

    Working from home was nice but sometimes felt isolated from co-workers.

    Cons

    Low pay for the position.

  3. Helpful (4)

    "Content"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hulu full-time

    Pros

    - Unlimited PTO
    - Snacks
    - Good manager

    Cons

    - Lots of reorgs
    - Inexperienced product managers
    - Below industry standard pay and hard to negotiate


  4. Helpful (2)

    "Sorry to say, its true."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Viewer Experience Advocate in San Antonio, TX (US)
    Current Employee - Viewer Experience Advocate in San Antonio, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Hulu full-time (More than a year)

    Pros

    -Decent health coverage
    -Nice looking office.
    -Alright starting pay

    Cons

    Basically everything else as everyone else has stated. I'm a current employee and won't be for much longer. I had very high hopes when starting at this company over a year ago. The office is nice, nice little bonuses here and there if you can get one. Internal promotions happen rarely, and it's not about your stats at all. Favoritism to the max.
    Working on the floor is extremely stressful and negative energy is all around and its not because of your fellow VXA's. All other positions have it easy and like to rag on the front lines. VXA2's get to walk around and monitor our chat room while we're in the weeds, and your TM and OPS are sending out emails all day ignoring our high turnover rate and how understaffed and BADLY scheduled staff we have. Our training is not covering all the issues Hulu has, they don't train you on how we bait and switch our product, our technical issues (there are some that haven't been fixed in 2 years), and our pay is not covering the amount of stress this job will give you. The service always breaks and you will find yourself venting about this job more than praising it. It IS a call center now, and by far one of the worst ones in San Antonio. Nice office, but the compensation for employees is garbage.

    You MIGHT be able to scoot into a comfy position in the building if you go for a promotion IMMEDIATELY IF they are hiring for it. Oh and don't get stuck with a bad TM. Because then you have no chance of promotion until you are hopefully removed from their team. There isn't much of a worklife balance here, as you will have managers requesting you to do things on your days off, come in for the shift bids on your days off, etc.
    Oh and just to add, there is no paid lunch. Just two 15 breaks which is honestly not enough for the amount of stress.

    Advice to Management

    Pay attention to your workers. Give them the compensation or raise that they deserve to be dealing with this stress all day every day. This shouldn't be as expected, because many of us were hired on hearing it "wasn't supposed to be like this".


  5. Helpful (1)

    "Just a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in San Antonio, TX (US)
    Former Employee - Customer Service in San Antonio, TX (US)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hulu full-time

    Pros

    Paid lunch (one hour). Two 15 minute breaks, unless you have opted into OT.
    Pay was somewhat decent.
    Health insurance benefits & 401k.
    PTO, some sick time
    Free Hulu
    Occassional free swag
    Company
    Raises & quarterly/annual bonuses

    Cons

    Everything else.
    -PTO process was incredibly frustrating and it was felt through the entire workforce. Requests were denied 99% of the time and managers had to fight their way for their teams to get requests approved. You get a total of 3 sick days (24 hours) to use for the entire year. Attendance policy was strict. Unless you had a doctors note every single time, you were given a warning which went by a verbal, written, & final system. Even then, there were no guarantees it would be excused.
    -Advancement was not based much off of hard work; rather who you knew, how well you knew them, and how much you were willing to "play nice". Favoritism and cliqueness was strong. Don't expect any of your attempts at improving yourself or going above and beyond to be seen nor appreciated.
    -It very much felt like department against department as well. TMs against the WFM team. OMs against everyone else.
    -This is very much a call center environment. Do not expect to have any breaks rather than your 15 minute breaks, one hour lunch, and the 30 minutes MAX per week personal time your allotted. *Keep in mind, using the personal time only hurt you in the long term for shift bids
    -You maybe have 2-3 months out of the entire year to look forward to for a break in calls due to the way TV schedule is designed. This job will suck your soul out. Lots of irate and irrational customers who call in on the daily.
    -Shift bids (every 4-6 months) that have zero transparency of how they're broken down. It's explained on what's taken into consideration, but when the actual shift bids come around; you are just given a number with no explanation as to why you are that rank. You can be told my your direct manager you did an amazing job that shift bid, but you're still given a low ranking. You will likely be stuck with the busiest shifts (mid shifts and the evening shifts).
    -There are more issues happening with the service than good things. This, in turn, causes a high volume in contacts.

    Advice to Management

    Please look into improving the things you already have before implementing new changes. The base product should work at 100% with little to no flaws before trying to add and implement new features and interfaces. With so many random issues sprouting up each day, this is causing high volume contacts. Contacts that shouldn't be happening for a company that's now been around for a decade. You'll find that the VX department as well as the back end departments, less stressed and more happier. Does it make sense to add new things when the current things don't work perfectly? Please look into a better WFM team. The workforce team, specifically the day team, are causing a massive amount of grief for VXAs and even TMs. It should be ONE TEAM. Culture has definitely changed drastically for this place. The values Hulu once held no longer exist.

    If you want your Hulugans to care about not just the product, but the viewers we provide a service to; some big changes would need to happen.


  6. Helpful (6)

    "In constant fire drill mode - needs to figure out what it wants to become eventually"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Santa Monica, CA (US)
    Current Employee - Finance Manager in Santa Monica, CA (US)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Hulu full-time (More than a year)

    Pros

    Decent pay (not the best of the pack though), trying new and innovative things

    Cons

    Overall heavily micro management driven culture where it is my way or the highway type approach to work.

    Recently they have hired a lot of heavy handed managers across the board to enforce the mandate of a few cult-leader like members of the senior management

    Constant in fire drill mode, every other day is a fire drill where people are put through the meat grinder.

    Management pretends as if they care about people through pulse surveys and hulucare surveys but all it ends up is managing the survey ratings nothing to effect people's day to day work life balance

    It's all about managing the facade and keep the merry go round going with survey ratings

    Advice to Management

    Wake up before the fire burns down the whole town. Put yourselves in the shoes of real employees and what they go through everyday to keep the lights on at Hulu.


  7. Helpful (2)

    "Great place to work, slow to change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Partner Manager in Santa Monica, CA (US)
    Current Employee - Content Partner Manager in Santa Monica, CA (US)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Hulu full-time (More than 3 years)

    Pros

    -Flexible vacation time
    -Understanding that work stays at work
    -Office perks are nice: massages, snacks, team events, great culture

    Cons

    -Compensation does not seem to be in line with industry at large
    -Management seems to always be in flux
    -Disconnect in office experience based on desk location (two buildings)

  8. Helpful (1)

    "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hulu full-time

    Pros

    Some great people. Some genuinely want you to do well. Great attendance policy now.

    Cons

    Most people have bad attitude causing a toxic work environment and teamwork is nonexistent. Promotions aren't always earned but given.

    Advice to Management

    Take a look into higher management. A lot of promises are given along with hope when entering training but rarely delivered on. TM role is non-existent on the floor and when you need help it comes off the back of more experienced and tenured people in frontline. Non-existent escalation processes in place cause unnecessary stress on frontline as well. Push back for escalation is not only allowed but promoted.


  9. Helpful (5)

    "Beware"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Hulu full-time

    Pros

    Pays well, great place to get streaming media and entertainment experience, good culture (on paper)

    Cons

    The culture seems great, until you start experiencing the politics. Terrible set of recent management hires that act counter to Hulu's stated values. Avoid the product management team at all costs.

    Advice to Management

    Hire leaders, not micro-managers. The hires you've made over the past year or so have been devastating to morale and forced so many good people out the door. Also, you shouldn't have to work day and night to satisfy their whims, leaders know where to put the effort for maximum impact, trust their team and don't need to have constant status status status emails.


  10. Helpful (2)

    "Huge investment in the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hulu full-time

    Pros

    At Hulu, you can tell they care a great deal about the people that work there. Aside from the free breakfast, happy hours, and other events, they put a lot of time and effort into making Hulu a space where people feel comfortable and safe to do there work in the best way possible. There's a lot of autonomy, especially if you're someone who gets their work done without having to be told to do so.

    Cons

    The avocado runs out really quickly in the mornings.

    Advice to Management

    Keep doing what you're doing!


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