Jaggaer Employee Reviews about "sciquest"

Updated 2 Oct 2019

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2.9
44%
Recommend to a Friend
100%
Approve of CEO
Jaggaer CEO Jim Bureau (no image)
Jim Bureau
3 Ratings
Pros
  • "The executive team has finally realized the dream that the founders of SciQuest envisioned years ago: the development of a global company(in 32 reviews)

  • "UK office is lovely with supportive top management and great work life balance(in 21 reviews)

Cons
  • "Since the switch from SciQuest to Jaggaer things have gone completely downhill(in 35 reviews)

  • "After being acquired by AKKR, there have been well over 240 people "let go" since mid to end of Sept this year including the entire executive team(in 11 reviews)

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Reviews about "sciquest"

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  1. Helpful (12)

    "Run away as fast as you can"

    1.0
    Former Employee - Development in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jaggaer full-time for more than 3 years

    Pros

    This company was SciQuest and it was a great place to work. Work was fun, people were fun and a couple of company outings and perks like Hurricanes and Bulls tickets.

    Cons

    AKKR...it's that simple.... these guys are toxic and have totally destroyed a great company.... When they had mass layoffs most people knew they were coming... however there was no severance, medical benefits came to a halt... basically you had a few minutes to get your stuff and get out the door.... It was a real slap in the face to those who dedicated years to this company.

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    Jaggaer Response

    March 9, 2020Vice President, Internal Communications

    Thank you for your feedback. There were some changes needed for the long term health of the company, for sure. Effective fall, 2019, our new leadership team and private equity partners are focused on fostering a culture of engaged and exceptional teams. Please visit jaggaer.com to see how our mission and values have evolved to include empathy, transparency and fun.

  2. Helpful (18)

    "Once a great company..."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I worked at Jaggaer full-time for more than 3 years

    Pros

    I worked at SciQuest (now Jaggaer), before the mass layoffs. The people I worked with were incredible. It was a pleasure coming in to work every day. It was a very relaxed environment to work in. Flexible hours and work from home days were also a huge plus. Everyone was willing and eager to help one another. The teamwork aspect was top-notch.

    Cons

    After SciQuest was acquired by Accel-KKR, the now former CEO called a meeting with the entire company. People were concerned for their jobs, and rightfully so. We were told that we'd barely notice any changes in the company, and he adamantly stated that no one was in danger of losing their job. He stressed this point 3 or 4 times. Sadly, within about a month, they began laying people off one department at a time. Needless to say, employee morale was extremely low for the next 4-6 weeks, as people were just waiting around to see if they would be the next one on the chopping block. Definitely not a good experience. And the lack of transparency from the new C-level executives was disrespectful and lacked any integrity. It wasn't long before the few people that were retained began to jump ship, one after the other. I wouldn't recommend Jaggaer if you're looking for stability and career development. The future of the company is uncertain.

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  3. Helpful (17)

    "No longer a solid, trustworthy company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Professional Services Consultant in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jaggaer full-time for more than 10 years

    Pros

    Still a few good people working there but most of the best are gone. Benefits and life/work balance are pretty good though.

    Cons

    Since the switch from SciQuest to Jaggaer things have gone completely downhill. The new management got rid of the old as well as tons of good people working in the trenches. The new CEO and management are untrustworthy and simply do not have the employees interests in mind. It's the general opinion internally that they are trying their best to lower the overhead and increase the book value in order to sell the company. The price for that is that the company is a mess, people are quitting left and right and no one feels secure or that they are a part of a family anymore. Development, support and services simply don't have the headcount or experience to be effective and the customers are suffering. So while employee confidence has gone way down so has the confidence of the customers. That's not good.

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  4. "The dream of SciQuest is finally realized"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Jaggaer full-time

    Pros

    The executive team has finally realized the dream that the founders of SciQuest envisioned years ago: the development of a global company. Yeah, it’s finally real. And it should be a great ride. I say, strap in and hang on, it will be worth it.

    Cons

    We have a lot of new faces coming and going as a result of the integration of so many companies. It will be rocky, but we’ll get through.

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  5. "Change - It Happens"

    3.0
     
    Neutral Outlook

    I worked at Jaggaer

    Pros

    The number one thing I think Jaggaer has is/was the people. The teams that have been there or were previously created were great. I haven't been there in a little while so I don't know if it is the same, but I can honestly say that the people were the best thing about Jaggaer. If you are looking at Jaggaer right now, I can say that there is a great deal of opportunity to try and do new things where you get your hands wet in a great deal of areas. I am not sure it is the best long term option for growth, but you can definitely get some great experience stepping in the door.

    Cons

    Change happens, but how you handle the change is the biggest thing. Change can be good, bad, or go unknown. I think the change from SciQuest to Jaggaer was not the smoothest. There was a great deal of change and communication was not as open as it could have been. I know you cannot share everything, but there was a great deal of distrust from top to bottom.

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  6. Helpful (17)

    "Mass Exodous of all the good and knowledgeable people"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Jaggaer full-time for more than 3 years

    Pros

    - Decent Pay - Good Benefits - Nice Office - free coffee, soda, ping pong, outdoor area - Still some good people around - Great customers

    Cons

    - Jaggaer (formerly Sciquest) is owned by a private equity firm that WILL sell the company at some point....this resulted in the removal of the entire executive team, a reduction in workforce that was handled poorly, senseless cost cutting, the rebranding of the company, the elimination of half of one of the floors in the building, a crumbling morale and a mass exodus of employees. - Competitors are catching up or racing ahead from a product and marketing perspective - Not any of the members of the new executive team lives local - most live in California and live in apartments locally; adding to the sense that this executive team is temporary like the ownership of the private equity firm. (By the way...this team was brought in from a company the private equity firm bought and sold) - The new executive team, while very present, is arrogant, intimidating and not very open to ideas. - Sales is a total mess. The lone remaining survivor of the former executive team - the VP of Sales - was recently dismissed and others followed. Sales can't sell because the products are falling behind and are expensive yet there is no patience with the leaders or individual contributors in sales so there is constant firings and turnover. - Key individuals with numerous years of product knowledge in development, professional services, customer services, sales and support are continuously turning in their resignations - some without even having found other jobs yet. - The customer service team has been shifted from ops to sales back to ops and is almost extinct as a result of layoffs and people leaving. - Cost cutting is a huge priority - no more Hurricanes tickets, products/software people depended on to do their jobs has been eliminated, sales people only eligible now for incentive trip, constant hiring freezes - A culture that always put customer first has shifted to one of internal paranoia, amateur like leadership and constant drama. - Existing customers are laughing at the new name and branding. - The development and IT teams have been told that they can no longer work at home - even those that worked at home once a week.

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  7. Helpful (22)

    "Read company's full history"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Jaggaer full-time for more than 3 years

    Pros

    They pay you money. Soda and coffee in the break room.

    Cons

    Job seekers: please look up the company SciQuest on Glassdoor. This is what the company was called until it changed names a few months ago. The company was acquired last year and things have become so terrible since then. Most positions aren't being backfilled - people are just expected to do other jobs in addition to their own. At least 50% of the people I know are actively looking for jobs. I've never seen morale this low.

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  8. Helpful (5)

    "Reality Check"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at Jaggaer full-time

    Pros

    First, the bad news: Let's be honest with ourselves, Questies. We all know that SciQuest has not been a healthy organization for many years now. From a lack of focus, loss of customers, technology stagnation, outages, silo wars, botched acquisitions to an attrition rate of over 40%, SciQuest has been the poster-child of organizational dysfunction. We became bloated, slow and inefficient. Feedback is a gift even if you don't necessarily love every single gift you receive. Dealing in facts: The good news is that we have a list of customers that makes every competitor intensely jealous. We have multiple mature, market-leading products that our customers regularly rave about. We have intellectual property that would take competitors several hundred man-years to copy. We have a lot of folks, in many different departments, that are astonishingly good at what they do. And within the past year, several major initiatives, designed to help prepare the company for the future, have been enacted. The results are truly inspiring, helping to transform SciQuest into a modern organization that's able to rapidly and reliably deliver both differentiated and holistic business value to its customers. Time out: Let's keep in mind that the new owners just paid the equivalent of a 25,000-square-foot mansion, a Van Gogh portrait, an Airbus passenger jet, a four-lane interstate highway and the annual salaries of the two highest-paid Hollywood actors, for SciQuest. They have a lot on the line. While some of the recent changes are jarring (although, not surprising), and while some more changes will be needed to straighten things out, they have a very vested interest in not doing anything that is going to place their investment at risk. Focus on the journey, not the destination: We are SciQuest. We're on a Quest. It's in our DNA, it's in our name. A wise man (in a scoop) once said, "You know... The person that got you from point A to point B, sometimes isn't the best person to get you from point B to point C." That wise man knew that he too, one day, would pass the torch. That wise man wouldn't want to see his baby girl (now a teenager) lose her way; he would want us to do our very best to help her to become the very best adult that she could be. It's all going to be OK.

    Cons

    People that get nauseous easily on roller coasters are going to need to stock up on Dramamine for just a few weeks. While unpleasant, thankfully, motion sickness is not going to kill anyone.

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    Jaggaer Response

    October 10, 2016Director, Human Resources

    We appreciate your feedback. We agree that there is a great deal of good here at SciQuest. Our people, our products and our customers are all outstanding. While succeeding in the technology/software industry requires constant reinvention, we’re confident that the changes we are making will result in SciQuest being stronger and more competitive than ever.

  9. Helpful (14)

    "No longer the company I signed up for"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Jaggaer full-time for more than a year

    Pros

    Had nice and competent people to work with, work life balance and flexible work schedule with one day a week we could work from home.

    Cons

    Taking care of the employees was never a priority for the previous or the current SciQuest CEO; lack of transparency between company's vision, customers' requirements and development teams; very limited opportunity to grow at SciQuest; hence, the turn over rate has been high. Accel-KKR acquired SciQuest on 07/28/2016. Two months later, the former CEO took a $2.7+ million package and left, along with the whole executive team. A new "leadership" team appointed by AKKR took over immediately, so did the layoff start. The new executive team certainly has good records - to AKKR and their investors, as they had successfully flipped the companies for AKKR. For instance, the new CTO never spent more than 2.5 yrs on a company after his own company was acquired by AKKR. Hard to imagine he'll spend more time here in his rental apartment to build teams and products at SciQuest to last. To the new team, people at SciQuest are merely numbers on their balance sheet. Layoffs started quietly yet all we got from the new CEO was "I am confused by your org chart ... I am confused by your products ... go back to work, and work hard". The culture wasn't great before, but at least it was not insulting. SciQuest is no longer the company I signed up for. In my opinion, it's just a matter of time before AKKR cut the numbers of employees, or in their mind, the cost, to a level they can maximize their profits, then give a face lift of the current products, and sell SciQuest ASAP. That's a legit business plan for investors, unfortunately, not for employees at SciQuest.

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    Jaggaer Response

    October 25, 2016Director, Human Resources

    We couldn’t agree more that the competent and talented team of employees at SciQuest is one of the key strengths of the company, and we believe it’s why we have a very bright future ahead of us. We are focused on helping SciQuest reach its potential in becoming the leading procure-to-pay software provider in the world. That’s been our stated vision from day one, and we have received positive feedback from many of our employees, customers and analysts. The path to becoming the clear market leader includes making some tough changes that not everyone will agree with. As you stated, the new executive team has an excellent track record of transforming businesses to create positive growth. We believe that the changes we are making today will be better for our customers and our employees in the long run.

  10. Helpful (18)

    "Good, Bad, and Lots of Ugly"

    2.0
     
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Jaggaer

    Pros

    There are many good, smart, friendly, and hard-working people at SciQuest (at least there were when I worked there). The solutions are for the most part well-integrated, easy to use, and deliver value. The company doesn't nit-pick on expenses and values engagement at all levels with clients and prospects. I believe they truly care about making clients happy, and if you are a prospective client and feel that the solution is a good fit and there is a good team in place to take care of you over the long term, you may very well have a good experience with SciQuest.

    Cons

    Despite the flaccid HR response that is sure to follow and which will try to convince you otherwise, employees are NOT the most valuable asset, as evidenced by the continued stream of firings and the most recent management shake-up. During my time there, I saw dozens of intelligent, committed, experienced professionals get shown the door with zero warning. Communication around those changes was virtually non-existent, which only increased the fear and made those remaining check out. Analyst relations were poor, as demonstrated the recent inability to keep SciQuest in the Gartner Magic Quadrant despite lots of progress on the product. How much of this can be traced to the now-former CEO and how much is ingrained in the culture? Who knows. But if you're considering a job there, don't be fooled by words. Observe actions, and get commitments in writing.

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    Jaggaer Response

    October 10, 2016Director, Human Resources

    It’s true that we have a new leadership team -- and that we have made some changes to enable SciQuest to maintain its position as an industry leader. Our new leaders all have records of success in their respective fields, and we have been impressed with the talent and dedication we see here at SciQuest. There is nothing more important when it comes to serving customers than hard-working, dedicated employees. We know change can be unsettling, but we’re here to build something great. We know it takes a core of great employees to do that.

Found 55 reviews