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JetBlue Customer Service Representative Reviews

Updated Aug 18, 2021

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Found 28 of over 1,751 reviews

4.1
94%
Recommend to a Friend
96%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
16 Ratings
  1. 3.0
    Current Employee, less than 1 year

    Customer service rep

    Aug 18, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice company but you need to be very flexible tough work life balance is here

    Cons

    Never know when your workday will end based on irregular operations and mandatory shift freezes

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  2. 4.0
    Former Employee, more than 3 years

    Reservations to crew support

    Jun 22, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -flexible -flight benefits - ability to grow within

    Cons

    - competitive - political - pay isn't great

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  3. 4.0
    Current Employee, more than 3 years

    Great Company

    Jun 9, 2021 - Customer Service Representative (CSR) in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits and prospects of promotion

    Cons

    Weather at NYC can cause havoc

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  4. 3.0
    Current Employee

    Nice benefits low pay

    May 18, 2021 - Customer Service Representative in Orlando, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great flying benefits, trading flexibility

    Cons

    Low pay so you won’t be able to even afford traveling. Trading is available but for double, and triple the hours you need off making it not worth it.

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  5. 2.0
    Former Temporary Employee

    Ok

    May 17, 2021 - Customer Service Representative in Salt Lake City, UT
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Schedule only if you’re part time Buddy passes

    Cons

    No increase in pay No way to move depts

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  6. 5.0
    Former Employee

    Awesome benefits and great flexibility

    Apr 27, 2021 - Customer Service Representative in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexibility, Travel benefits, Insurance coverage options.

    Cons

    The uncertainty of man and machine.

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  7. 4.0
    Former Employee, more than 1 year

    Awesome job

    May 6, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome medical benefits and perks.

    Cons

    Everything was good with Jet Blue

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  8. 5.0
    Former Employee

    Great company

    Apr 15, 2021 - National Account Manager in Miami, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leader in the airline industry Expanding to London routes Diverse team

    Cons

    Challenging cross collaboration International awareness limited

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  9. 5.0
    Former Employee

    Customer Service

    Apr 6, 2021 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great Benefits and Flexible Schedule

    Cons

    Hard to get on full time

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  10. 5.0
    Former Employee, less than 1 year

    Fun Environment

    Feb 24, 2021 - Customer Service Representative in Savannah, GA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work environment Fun Co-workers AIRPLANES are always fun

    Cons

    May have to deal with some difficult customers here or there

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Viewing 1 - 10 of 28 Reviews

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