JetBlue Customer Service Reviews

Updated 23 Apr 2020

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3.3
54%
Recommend to a Friend
66%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
12 Ratings
  1. "Awesome! The people is really nice, and the work environment is very pleasant."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Coordinator in Long Island City, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for less than a year

    Pros

    Flexibility of schedule. Health, dental, 401k, flight benefits.

    Cons

    It's very hard to pass probation and if you want to keep the job, you have to show them that you're learning what they are teaching you about the new job.

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  2. Helpful (1)

    "Good Travel Perks"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Airport Customer Service in New York, NY
    Recommends
    Approves of CEO

    I have been working at JetBlue part-time for more than 3 years

    Pros

    Travel Benefits are a positive

    Cons

    Hire too many kids who have no work ethics!

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  3. Helpful (3)

    "double standards"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at JetBlue full-time for more than 10 years

    Pros

    good company, good flight benefits, decent pay,

    Cons

    I have seen a great deal of DOUBLE Standards. Do as I say, not as I do. Uniforms for example. Crewmembers with tattoos, piercings. Tattoos visible, tongue piercings, cheek piercings. nothing done about it. Some crewmembers getting P.G.'s, while others (pets) getting nothing. Punch in times being adjusted for the SELECT people. PTO granted for the same people, VERY often. Low seniority doesn't stand a chance. If you're not one of the favorites, forget about being a lead or Supervisor.

  4. Helpful (1)

    "Jet blie"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Salt Lake City, UT
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue part-time for less than a year

    Pros

    Good flexor part time hours

    Cons

    Low pay at first so

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  5. Helpful (1)

    "Awesome"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than a year

    Pros

    Very satisfied with the company and the opportunity. It's awesome from the very beginning, from the training to the work field.

    Cons

    No cons. Very good experience. For me, just a great company, I haven't found any cons yet, if there's any.

  6. Helpful (1)

    "It;s just another airline"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at JetBlue

    Pros

    maybe flight benefits. TBH there is nothing else.

    Cons

    pay and schedule. $12 an hour yet you cant do two jobs because their schedule changes all the time and you have to be open 24/7

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  7. "Customer Service Coordinator"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Coordinator in Long Island City, NY
    Doesn't Recommend
    Negative Outlook

    I worked at JetBlue full-time for more than 10 years

    Pros

    travel benefits is all that was nice

    Cons

    manager in their system operations center arent professional and favoritism is high.

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  8. "Customer Service"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue

    Pros

    Great company to wo k for

    Cons

    None that I can think of

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  9. Helpful (2)

    "Customer Service"

    3.0
    Customer Service Team Leader in Brooklyn, NY

    I worked at JetBlue for more than 8 years

    Pros

    I like the company overall. The benefits are not bad.

    Cons

    The management is horrible. They are never consistent and rules only apply if they don't like you.

  10. Helpful (2)

    "Great Benefits but at a price"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Salt Lake City, UT
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at JetBlue part-time for less than a year

    Pros

    Working from home was amazing. Really relaxed and easy to pick up a lot of hours. Flight benefits are always a great thing.

    Cons

    Because they know you are getting this entry level job for the flight benefits, they don't have to pay that much.

Found 38 reviews