JetBlue Customer Service Reviews

Updated 23 Apr 2020

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3.3
54%
Recommend to a Friend
66%
Approve of CEO
JetBlue President/CEO Robin Hayes
Robin Hayes
12 Ratings
  1. "Okay"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Great flying benefits. Great learning experience

    Cons

    Sometimes you feel as you are not all treated equal

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  2. Helpful (1)

    "Never a dull moment at the airport!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue part-time for more than 5 years

    Pros

    Travel Benefits- flexible schedule- pay is decent for what we do- fast paced - opportunity to grow if you are a go getter.

    Cons

    Just like any other job, you sometimes work with others who are lazy or complain about doing their job!

  3. Helpful (1)

    "Enjoyable consistency with friendly people."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Salt Lake City, UT
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 5 years

    Pros

    Growth of a newish company in a stagnant industry.

    Cons

    Expectations set lower than one would like for growth

  4. Helpful (2)

    "You won't be blue working for JetBlue!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Agent in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at JetBlue full-time for more than 3 years

    Pros

    Many of the call center positions can be worked from home. The characteristics of "Safety, Caring, Passion, Integrity, and Fun." Health benefit options for part-timers. Flight benefits.

    Cons

    If you like working with others or getting out of the house to go to work, a call center position may not be for you. You may have to start out as a part-time employee to get your foot in the door.

  5. Helpful (1)

    "Building relationship"

    5.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service in New York, NY
    Recommends
    Approves of CEO

    I have been working at JetBlue

    Pros

    Friendly environment, Good salary and path to grow.

    Cons

    Busy schedule, rough hours, more close relationship between crew members and management. Better IT

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  6. "JetBlue is a great airline to work for."

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service 
    Recommends
    Approves of CEO

    I have been working at JetBlue

    Pros

    A growing company that treats and respects it's employees. The flight benefits are good, always nice to fly free on other airlines. I would recommend this job to those who aren't afraid of hard work and long hours.

    Cons

    Again long hours when there are flight cancellations. You can't just leave if their are issues in your station.

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  7. "JetBlue, Jet out of here !!!!"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service in Fort Lauderdale, FL
    Doesn't Recommend
    No Opinion of CEO

    I worked at JetBlue

    Pros

    flight benefits, exiting field of work, it is fun if you can overlook the crazyness and uncetainties of the industry but for sure the unfair politics will bring you down

    Cons

    on your feet all day and not allwed to sit down-leads have their click and they get away with anything and everything-if mgmt likes you then you're on your way but if for some reason they dislike you or anything you do they will find a way to make you look bad- you cannot trust leadership (and I use the term very loosely here) favoritism is the norm at jetblue and to top it all they make it seem like they hold their company's values true but they do not.

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  8. "Oakland Jet Blue is a terrible place to work unless you are friends with management"

    2.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service in Oakland, CA
    Doesn't Recommend
    No Opinion of CEO

    I have been working at JetBlue

    Pros

    Need to have a job. Get free airline travel.

    Cons

    Senior management at oakland airport is terrible. They discriminate against anyone who is not a friend or family member of management.

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