Kimpton Hotels & Restaurants Reviews | Glassdoor.com.au

Kimpton Hotels & Restaurants Reviews

Updated 8 August 2018
452 reviews

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4.1
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Kimpton Hotels & Restaurants CEO Mike 
DeFrino
Mike 
DeFrino
199 Ratings

452 Employee Reviews

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Pros
  • "Lot of flexibility, very open with diversity, great work environment" (in 26 reviews)

  • "Promote from within mentality, experienced management, great benefits" (in 23 reviews)

Cons
  • "work life balance can be hard to achieve" (in 13 reviews)

  • "Can have long hours at times, but over all always worked with great people" (in 12 reviews)

More Pros and Cons

  1. "Seeking a job as a server/Server assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server Assistant
    Former Employee - Server Assistant
    Recommends
    Positive Outlook

    I worked at Kimpton Hotels & Restaurants full-time (More than 10 years)

    Pros

    To gain more professional experience,to show case excellent guest service and to exel the company standard.

    Cons

    Getting to get use to the different culture.

    Advice to Management

    To keep on be on there que so that exceptional service can always be valid


  2. "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Receptionist in Akure, Ondo (Nigeria)
    Former Employee - Front Desk Receptionist in Akure, Ondo (Nigeria)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Kimpton Hotels & Restaurants part-time (More than a year)

    Pros

    Excellent benefits, good training, good pay

    Cons

    Changing assignments,layoffs, difficult to get promotion

    Advice to Management

    Please promote innovation

  3. "A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Kimpton Hotels & Restaurants full-time

    Pros

    Hospitality (hotels and restaurants) is a feel-good product and industry to be working in. Great product. Within its hotels and restaurants, the company took workplace culture seriously and offered great benefits, plenty of autonomy and recognition for work well done in the form of awards, new responsibilities and promotions.

    Cons

    Home office workplace culture notoriously suffered compared to that of its hotels and restaurants from long hours, lots of travel, major politics and power grabs.

    Advice to Management

    Uphold cultural standards evenly across all business units.


  4. "Great Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Receptionist in San Francisco, CA (US)
    Former Employee - Receptionist in San Francisco, CA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    I loved working here. Great company

    Cons

    No cons at all but they were acquired in 2015. That sucked


  5. "Kimpton in a nutshell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman in Portland, OR (US)
    Current Employee - Bellman in Portland, OR (US)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time (More than a year)

    Pros

    Great tips, fun interactions with guests and a great core group of co-workers.

    Cons

    Management is generally more about the business side of things and not creating a work environment that encourages employees to want to stick around. This change was noticeable when IHG bought out Kimpton. regardless of the length of your employment or your performance you will make minimum wage.

    Kimpton Hotels & Restaurants Response

    7 Aug 2018 – Your Friends at Kimpton

    Thank you for sharing your thoughts with us. We’re glad you’ve enjoyed your time with your coworkers and guests! Keeping our amazing employees happy is so very important to us, as is preserving and... More


  6. "Great company for part and full-time employment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Kimpton Hotels & Restaurants part-time

    Pros

    They offer very generous perks for all employees that include perks for friends and family as well. Even though it is a corporate company, they make sure to give all employees the feeling of importance. The environment they create makes me want to be an even better employee.

    Cons

    Since I am a part-time employee I am not guaranteed the amount of hours I may need. I have had to deal with labor cuts which can sometimes translate into the quality of service we are able to provide for customers.

    Advice to Management

    Try to cut costs in multiple places, not just labor. There are ways to prioritize employees without lowering the quality of service.

    Kimpton Hotels & Restaurants Response

    19 Jul 2018 – Your Friends at Kimpton

    Thank you for leaving a review; we really take this feedback to heart. We’re so happy to hear you’ve enjoyed the work environment (and perks!) that Kimpton has to offer.


  7. "Steady Service Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL (US)
    Former Employee - Server in Chicago, IL (US)
    Neutral Outlook

    I worked at Kimpton Hotels & Restaurants full-time (More than 8 years)

    Pros

    Good team work and fairly consistent gratuities per week. Minimal hours

    Cons

    Complacent management focused on cosmetic fixes instead of core needs of the restaurant.

  8. "Horrible management. Hostile work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Denver, CO (US)
    Current Employee - Banquet Server in Denver, CO (US)
    Doesn't Recommend

    I have been working at Kimpton Hotels & Restaurants full-time (Less than a year)

    Pros

    Some areas of the hotel were nice.

    Cons

    The banquet management is condescending, very critical and unforgiving to all staff members. It is a new hotel (born) and lacks equipment to get the job done. The HR department is unresponsive to employee concerns.

    Advice to Management

    Appreciate your staff and do not take their hard work for granted.


  9. "Best place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in Seattle, WA (US)
    Former Employee - Sales Coordinator in Seattle, WA (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kimpton Hotels & Restaurants full-time (More than 5 years)

    Pros

    Friendly, caring coworkers and managers who genuinely care about your growth and you as a person outside of work.

    Cons

    None! Great place to work.

    Advice to Management

    Keep doing what you're doing!


  10. Helpful (1)

    "Restaurant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kimpton Hotels & Restaurants full-time

    Pros

    Excellent company to work for!! So much fun and rewarding!

    Cons

    None that I can think of!

    Kimpton Hotels & Restaurants Response

    16 Jul 2018 – Your Friends at Kimpton

    We appreciate your feedback – glad to hear your time at Kimpton has been so amazing!


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