LanguageLine Solutions Reviews | Glassdoor.com.au

LanguageLine Solutions Reviews

Updated 25 May 2017
141 reviews

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141 Employee Reviews

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Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 210 reviews)

  • Work at home - no need to commute during bad weather (in 27 reviews)

Cons
  • No benefits for part time employees (in 49 reviews)

  • Low pay compare to other companies in the industry (in 47 reviews)

More Pros and Cons

  1. "Stat away from Cheap LLS at all costs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at LanguageLine Solutions as a contractor (More than 3 years)

    Pros

    Yea you worked at home , that is the only thing I can think of.

    Cons

    cheap pay, they would try to do anything to cut your wages, including not giving you calls because they think they are paying you too much. You have to either accept their low wages offer and be a regular employee or they would not give you calls.

    Advice to Management

    You guys can survive and get higher pay because of us, the Interpreters. Without our help, you're nobody.


  2. Helpful (1)

    "interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    working from home, no traffic jams

    Cons

    no benefits, no increase in pay ever, decrease in pay when the company feels like it, communication between employee and company extremely difficult, please if you are looking for a job, a reliable steady job, do NOT get a job with this company

    Advice to Management

    keep your promises as stated in your companies bio, treat your staff with a bit more decency


  3. Helpful (9)

    "..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in New York, NY (US)
    Current Employee - Interpreter in New York, NY (US)

    I have been working at LanguageLine Solutions full-time (More than a year)

    Pros

    Work from home. I really don't have anything else to add here, despite the 20 word minimum requirement.

    Cons

    The pay is so low that it's a disgrace,
    no holidays, no paid vacations,
    back-to-back calls for scheduled employees leading to professional burn outs.

    Advice to Management

    This field needs qualified individuals, but no professionals with any self respect should agree to these rates.


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  5. Helpful (4)

    "Working for Languageline."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in San Jose, CA (US)
    Current Employee - Interpreter in San Jose, CA (US)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    Only good thing is to be able to work from home.

    Cons

    Sweat shop, low pay, no training, no advancement, no opportunities. Terrible management only interested in company profit and ignoring employee benefits or cutting to minimum. Stay away.

    Advice to Management

    Raise the hourly pay, offer training, offer better benefits, treat employees as real human beings, not expendable slaves.


  6. Helpful (1)

    "All about being cheap: on labor and not giving workers basic office needs"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They have good food and are generally friendly.

    Cons

    They expect you to be their slave, like it and not have a life outside of work. The only full time employees they hire are ones that continuously have high turnover and they do not hire from within. Training for project managers is forever going on. They are so cheap that not everyone has a desk or enough space to complete their work tasks, whether they are full time or contractors. There are not enough chairs for everyone at times and people steal each other's chairs. Some people even work on small tables near the exit doors. They are currently hiring many people without a lot of space and also neglecting departments that need more workers.

    Advice to Management

    People need actual cubicle areas to work with a decent chair. And if workers were treated like humans with their basic office needs met, more full time positions were added and there was an attempt to make the employees happy, then there might not be such high turnover.


  7. Helpful (2)

    "stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at LanguageLine Solutions full-time (More than 3 years)

    Pros

    the best of everything in horrible way. inhumane, they will treat you like you are robot. very good at using annoying words to make you feel angry.

    Cons

    everything is bad, can't find any good things about this company. did not keep promise. pathetic liars are the managements from top to bottoms.

    Advice to Management

    loyalty is 2 way traffic. I am waiting for a mail to join lawsuit for a big settlement. Shame on you.


  8. Helpful (13)

    "Respect and integrity of the Interpreters (human beings) in violation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in Los Angeles, CA (US)
    Current Employee - Interpreter in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    Being an Interpreter is a very rewarding and interesting calling.
    Pros: diversity, interacting with some amazing and kind people and helping them resulting in huge job satisfaction! It provides a vast experience in about all "areas" of human life; furthermore, it gives an opportunity to interact with anybody and everybody we could possible interact in our lifetime.

    Cons

    Sadly, the company "internal mission statement" in regards to the employees seems to sound more like : "CONTROL BY FEAR". The most predominant words in addressing the employees are "NOT NEGOTIABLE", "MENDATORY",

    Advice to Management

    Dear Colleagues, have you ever thought what would happen if one day all of your Interpreters disconnect their phones and computers? It's not fictional as it may sounds .... every abuse has it's end. Let's hope that you figure out with your calculators how much is going to cost you if it's for 1 hour, 1 day ore longer...? Will you please balance your assets and liabilities accordingly...at the end (as all the accountants know)...the Balance Sheet needs to balance!


  9. Helpful (3)

    "Exploitation Galore.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Interpreter/Translator
    Former Employee - Interpreter/Translator
    Doesn't Recommend

    Pros

    If you are an inexperienced interpreter just starting out its a fair place to be IF you haven't been able to get a job anywhere else because you do learn quite a bit about a variety of industries and you get benefits

    Cons

    they slave drive you and it can be a very stressful job for very low pay

    Advice to Management

    You exploit puertorricans due to the labor laws on this island.At least you did while I worked for you.$8 an hour is ridiculous for the amount of expertise and energy required to do this job.Even your stateside interpreters complain at 11 an hour+


  10. Helpful (8)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter in San Francisco, CA (US)
    Current Employee - Interpreter in San Francisco, CA (US)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at LanguageLine Solutions full-time (Less than a year)

    Pros

    Home-based. No gas expenses. Can wear anything.

    Cons

    Delayed paycheck for 7-9 days, signed for direct deposit but they said you did not signed! Liar!!! Reimbursement for telephone bill----NONE!!! Liar!!!, Misinformation---- always!!! No assistance at all!!!


  11. Helpful (1)

    "Horrible, sweat shop"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - All-call Interpreter in Portland, OR (US)
    Current Contractor - All-call Interpreter in Portland, OR (US)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions as a contractor (More than 10 years)

    Pros

    Work from home set your own hours, do not have to look at them in the face. Can time time off when wanted as a contractor, as an employee you better pray for a miracle to get what you want off.

    Cons

    No benefits, no sick days, no paid vacations, they ask the impossible from the interpreters, high performance and absolute perfection but they do not compensate well, instead they keep on reducing the pay. Stay away from them, they do not deserve your dedication, professionalism and hard work. Turn over is high because they exploit people. If you have any pride do not work for them you will dearly regret it!! I am looking for an alternative I have reached the end!

    Advice to Management

    You are a bunch of scum bags... hope karma will bite you back! You treat the interpreters like dirt.


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