LanguageLine Solutions Reviews | Glassdoor.com.au

LanguageLine Solutions Reviews

Updated 21 February 2017
121 reviews

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121 Employee Reviews

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Pros
  • Work from home as a FT/PT with set hrs, or contractor who determines your own hours (in 194 reviews)

  • Work at home - no need to commute during bad weather (in 26 reviews)

Cons
  • No benefits, such as sick/vacation days or holiday pay (in 48 reviews)

  • Low pay compare to other companies in the industry (in 40 reviews)

More Pros and Cons

  1. Helpful (8)

    "Interpreter"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    None that I can think of. It used to be the comfort work environment at home, but now they are switching everyone to video interpretations, that makes it less attractive , because you have to dress up now for work.

    Cons

    Stressful work, company treats employees like disposal trash. Pay gets cut left and right, take it or leave it attitude from the company.

    Advice to Management

    Don't be too greedy.


  2. Helpful (7)

    "STAY AWAY FROM THIS SWEATSHOP!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Interpreter
    Current Employee - Interpreter
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at LanguageLine Solutions full-time

    Pros

    Work at Home. But I prefer to say there is no Pros at all!

    Cons

    Overworked and underpaid. Nobody treats you as an existence. Most employees leave within 2-3 months due to the terrible feelings from working for Languageline. This company only needs happy slaves to make money for them. No paid sick day, no holiday, no future or hope. The funny thing is you use your own money to pay for sick day or vacation, but you need the management to approve your "request". If the hard work (Nonstop Calls during work shifts) makes you sick more than 40 hours, they will warn you. You have no right at all. The mad clients could simply make complains about you without reason. But there is no way for you to complain about the clients or the manager. The clients don't know the language, but they have the right to say you interpreted the word wrong. It's shame to see a company like Languageline could be existed on the earth for such long time! STAY AWAY FROM THIS SWEATSHOP!!!

    Advice to Management

    YOU KNOW WHAT YOU ARE DOING, DON'T YOU?!


  3. Helpful (5)

    "I cannot believe this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Interpreter
    Former Employee - Interpreter
    Doesn't Recommend
    Negative Outlook

    Pros

    No management, no commute, no office politics

    Cons

    Worst management, low pay, no respect to employees, no support, no benefit, no career advancement, no culture, worst company ever

    Advice to Management

    If you don't care about your employees, at least respect yourself as a manager.


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  5. Helpful (6)

    "Modern day slavery"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A mean to an end

    Cons

    This company was probably one of the worst companies one could ever have the displeasure of working for. The pay is pathetic, akin to modern day slavery. There is no paid time off for work at home interpreters regardless of their full-time status. They suck the life out of you. Requesting for unpaid time off is worst than pulling teeth; it was always about THEIR BUSINESS need first and foremost. They are worst than the tapeworm that sucks one dry.

    Advice to Management

    Be mindful of interpreters. Because of them, the company makes money so treat them better not like some kind of mindless robot that never tires.


  6. Helpful (7)

    "This company should be ashamed of themselves"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Interpreter in New York, NY (US)
    Former Employee - Interpreter in New York, NY (US)
    Doesn't Recommend

    I worked at LanguageLine Solutions full-time

    Pros

    Work from home.... thats it! If there were zero stars or the poop emoji I would have preferred it for rating

    Cons

    Worked for them over 8 years and I hated every second of it. Not so much for the work itself but the fact that I felt so taken advantage of. The pay never increased and the bonus just disappeared (used to give a bonus every three months) without any explanation. They give more responsibilities and say that you will get paid extra for doing additional work and than they don't keep there promise stating that "I misunderstood. I hope all your employees end up leaving. I work for other interpreting companies now and it feels so good to be compensated appropriately for my work!

    Advice to Management

    Stop being greedy... without us interpreters you would have nothing!


  7. Helpful (10)

    "worst company to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - All-call Interpreter in New York, NY (US)
    Current Employee - All-call Interpreter in New York, NY (US)
    Doesn't Recommend
    Negative Outlook

    Pros

    None, good for nothing, stay away as much as possible

    Cons

    upgraded to video interpreter( wages same) and also have to work on national holidays even on labour day. Minimum wages with back to back calls like slaves, no value of interpreters while management takes all perks with paid vacations .

    Advice to Management

    Teleperfomence should fire all Language line management and replace with quality people who cares about their bread butter employees, it is the interpreters who make money for them and we are treated like slaves


  8. Helpful (10)

    "PURE SLAVERY"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Over the Phone Interpreter in San Diego, CA (US)
    Former Employee - Over the Phone Interpreter in San Diego, CA (US)
    Doesn't Recommend
    Neutral Outlook

    Pros

    Friendly recruiters, a message board where you can communicate to other interpreters.

    Cons

    Don't make the same mistake I did and stay away from this company. This is by far the most stressful job I ever had and get ready to be treated as dirt. The interpreters are getting paid $10 an hour which is what they normally pay customer service people in India. Yet you are expected to know a lot of legal and medical terminology and follow a rigorous protocol which includes picking up the phone on the first ring. You will make a lot more money working at 7/11 or at your local gas station and at least will be able to take short breaks during the day. The only reason this company is still in business is because there are a lot of people who for one reason or another (caring for a child, etc.) need to work from home.

    Advice to Management

    A job like this should not pay less than $20-25 an hour.


  9. Helpful (4)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY (US)
    Current Employee - Anonymous Employee in New York, NY (US)
    Doesn't Recommend
    Negative Outlook

    Pros

    None, good for nothing , get this job only if you find no work at all.

    Cons

    No flexibility , zero benefits, too much work, peanut pay and lot of responsibilty

    Advice to Management

    Only people who make money in language line are interpreter and language line suck our blood


  10. Helpful (4)

    "Interpreter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    helping limited english proficient customers

    Cons

    low pay
    too demanding
    not the best job

    Advice to Management

    For being bilingual we should be able to get better pay


  11. Helpful (5)

    "Terrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Over the Phone Interpreter in Los Angeles, CA (US)
    Current Employee - Over the Phone Interpreter in Los Angeles, CA (US)
    Doesn't Recommend
    Negative Outlook

    I have been working at LanguageLine Solutions full-time (More than 5 years)

    Pros

    with this last transition to video interpreting, no pros

    Cons

    they keep putting more on more responsibilities on their interpreters' shoulders, but have no intension of giving them any raise.

    Advice to Management

    try to be fair.



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